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Genesis Of Fayetteville

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(34 Reviews)
72
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
6
Total ReScores
4.5
ReScore Average
72
Net Promoter Score ®

Business Details

Categories
Contact
(910) 864-7100
No Business Hours Provided

Business Hours

* No Time Zone Provided
1960 Skibo Road Fayetteville, NC 28314
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(34 Reviews)

Verified Customer
North East, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
verified customerVerified Customer
10
Category: Service
Great Service
Friendly folks
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 03/29/2022 04:30 AM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

VW
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Victor W.
Parkton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
verified customerVerified Customer
10
Category: Service
Quality Customer Service
My experience with Lee Hyundai/Genesis of Fayetteville has always been positive. I would recommend the service department to anyone.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 03/29/2022 04:29 AM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

LD
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Lionel D.
Fayetteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Great Service Everytime
From making an appointment to getting the work done, Genesis of Fayetteville' Service Department is second to none. I am glad they service my vehicle.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 03/09/2022 12:42 PM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

MW
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Melvin W.
Hope Mills, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Always on Time
I took my Genesis G80 for a routine service and like always they did an excellent job.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 02/21/2022 04:45 AM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

Verified Customer
Southern Pines, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2022
verified customerVerified Customer
5
Category: Service
They damaged my vehicle when it was being serviced
They damaged my vehicle when being serviced. Did not notice until the vehicle was returned to me & I pointed it out to the valet/concierge person who returned my vehicle. Will take over 1 month for them to get my vehicle back to the dealership for repairs. My options for service are limited because I have a 2022 Genesis. This dealership is the only one who services my area so I'm stuck.
MICHAEL T H., General Manager from Genesis Of Fayetteville responded on 02/09/2022 02:17 PM

We apologize and thank you for noticing the undercarraige had been damaged. We have you scheduled for a professional to repair the vehicle and we'll make sure you're completely satisfied. Thank you for your patience and understanding. 


AK
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Aaron K.
Cameron, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/02/2022
verified customerVerified Customer
3
Category: Service
Long wait
Scheduled appt 6 weeks in advance. Was told it would be 90 minutes for an oil change and tire rotation. 3 hours later it was finally done.
MICHAEL T H., General Manager from Genesis Of Fayetteville responded on 02/09/2022 02:08 PM

Mr. Kopecky, I left a voicemail and email with my contact information. I apologize for the customer experience you received and would like to listen to the details before I speak with the service employees that assisted you. Please give me a call at your convenience. Thank you.


SV
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Stephen V.
Dillon, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Excellent sales and exceptional service. Highly recommend.
Purchased a 2021 GV 80 with excellent sales, purchasing experience. When service was do a phone call established a pick up time for the valet service. Pick up and delivery were excellent and on time. I was even able to track on the phone their position. New, very exciting experience for me with service. Also there was no noncovered recommendations for service, which I had come to expect from other dealers.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 01/29/2022 05:15 AM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

MM
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M/M M.
Raeford, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
10
Category: Service
Thank you to the staff at Lee huynda
PJ was the person that assist in my purchased. However the staff overall is phenomenal. From the beginning to the end. Thanks Mrs Stacy for the call to come pick up my plates. They don’t play around they have you in and out. Thanks again to the staff at Lee Hyundai
MICHAEL T H., General Manager from Genesis Of Fayetteville responded on 01/31/2022 06:13 AM

Thank you for taking the time to share your good experience. We appreciate your business and thank you for sharing. 


DF
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Douglas F.
Clinton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Service
Easy
From scheduling to pick up and return everything was done very professional
Gentlemen that picked up and brought back the car was very courteous
MICHAEL T H., General Manager from Genesis Of Fayetteville responded on 12/18/2021 07:22 AM

Thank you for taking the time to complete an excelent review of your service. The staff work hard to provide exceptional service and it makes them feel good to know their efforts are noticed and appreciated. Thank you.  


KP
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Kelvin P.
Aberdeen, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2021
verified customerVerified Customer
9
Category: Service
GREAT VALET SERVICE
I HAD A GREAT EXPERIENCE. I USED THE VALET SERVICE AND THE DRIVER CAME TO MY JOB. MADE ME FEEL GOOD. OTHER EMPLOYEES THOUGHT I WAS GETTING A NEW CAR. THE GUY WHO PICKED UP MY VEHICLE WAS COURTEOUS AND KIND.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 10/21/2021 01:36 PM

THANK YOU FOR YOUR TIME AND SERVICE AND BEING A VALUED CUSTOMER.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

BT
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Beverley T.
Fayetteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
verified customerVerified Customer
10
Category: Service
Recall notices
I had received a recall notice on my vehicle and contacted the service department who ordered the part (which did take a couple of months to come in) and when it came in I got on their schedule easily and utilized the valet service to pick up and drop off my vehicle. They worked around my schedule too.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 10/20/2021 04:53 AM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

MB
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Michael B.
Fayetteville, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/21/2021
verified customerVerified Customer
8
Category: Service
Poor service
Love my car. Hate to get service.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 09/23/2021 09:18 AM

THANK YOU FOR TAKING TIME TO RESPOND TO THE SURVEY AND YES WE FAILED ON CUSTOMER SERVICE.  WE HAVE BEEN SHORT STAFF WITH THE PANDEMIC GOING ON AND WE ARE IN THE PROCESS OF HIRING NEW HELP TO PROVIDE FOR OUR SERVICE CUSTOMERS.  I HOPE YOU SEE THAT WE DO VALUE YOU AS A CUSTOMER AND LISTEN TO YOUR NEEDS. THANK YOU ONCE MORE FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

AR
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Anthony R.
Hope Mills, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
10
Category: Service
Courteous
Attitude is everything with me. They cared that my issues were addressed and solved.
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 08/18/2021 04:59 AM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

LM
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Linda M.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customerVerified Customer
Category: Service
Concierge service for GV80
Professional, prompt, knowledgeable, convenient better pricing than New Bern. Need I say more?
Recommended
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 07/02/2021 12:54 PM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

JT
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Jo T.
Hoffman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
verified customerVerified Customer
Category: Service
Good Company
Good group of folks to deal with!
Recommended
JAMES S W., Service Manager from Genesis Of Fayetteville responded on 06/09/2021 06:52 AM

THANK YOU FOR YOUR TIME AND SERVICE.

Scott Wester
Service Manager
s.wester@leehyundai.com
910-864-7100

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