Tied to schedule an appointment with valet pickup which I was told by my salesperson was part of the Genesis experience. Was told by the service department we do not have any valet drivers. Then told the service department my issue and was told that it was a diagnostic issue and we are are 6 weeks out for an appointment. I then asked for a loner car and was told i was not entitled to a loner car unless it was warranty work My car is 2 months old with an issue they tried to fix once but still persists. Tried explaining it to them but all i got was the company line.
Genesis of Framingham is not a luxury dealership. It is a Hyundai dealership selling Genesis cars. If you want the luxury car experience, go next door to the Acura dealership. They know how to treat someone that buys a luxury vehicle.
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Genesis of Framingham is not a luxury dealership. It is a Hyundai dealership selling Genesis cars. If you want the luxury car experience, go next door to the Acura dealership. They know how to treat someone that buys a luxury vehicle.