Business Solutions
English French Canadian
SureCritic / Genesis Of Madison
business image

Genesis Of Madison

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(10 Reviews)
55
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
63%
4 stars
10%
3 stars
9%
2 stars
10%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
5
Total ReScores™
5.0
ReScore™ Average
55
Net Promoter Score ®

Business Details

Categories
Contact
(608) 230-0600
No Business Hours Provided

Business Hours

* No Time Zone Provided
1809 W. Beltline Hwy Madison, WI 53713
Get Directions
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(10 Reviews)
Write a Review
Recent Reviews
AM
gravatar
Andrew M.
Oregon, WI
2022 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2021
verified customerVerified Customer
2
Category: Service
Review
I love my Genesis car. The dealership service experience, however, has been sub-par. I've received better service at the Kia dealership, and the service I've received at the Infiniti dealership just blows Genesis out of the water.
ROGER W I., Service Manager from Genesis Of Madison responded on 11/03/2021 05:40 AM

Hi Andrew,

Sorry to hear about your experience. I will see that we do better. I will reach out via phone to discuss further.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Genesis Of Madison responded on 11/16/2021 05:51 AM

Hi Andrew,

Checking in to see if the rattle is gone in the dash. Let me know if you have any concerns at this time. The Genesis Valet on the app is up an running as well.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Genesis Of Madison responded on 11/17/2021 05:36 AM

Hi Andrew,

Checking in to see if you could complete the rescore for Jeff today, it would be much appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Businesses Near You
Don Miller Body Shop
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(0 Reviews)
McDermott's Service And Repair
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(165 Reviews)
Handel Automotive Service Inc
90
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(959 Reviews)
J & L Automotive and 4 Wheel Drive Center
96
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(692 Reviews)
Chet's Car Care
87
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,705 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.