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SureCritic / Genesis Of New Bern
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Genesis Of New Bern

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(21 Reviews)
73
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Score Details

5 stars
81%
4 stars
12%
3 stars
1%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3
Total ReScores™
5.0
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(252) 637-0007
No Business Hours Provided

Business Hours

* No Time Zone Provided
2910 Highway US Hwy 70 East New Bern, NC 28560
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(21 Reviews)
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Recent Reviews
JW
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Joy W.
New Bern, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2024
0
Category: Service
It’s all about the Sale ~ G80 2021 (Sales & Finance)FYI
Sales! Purchase an 2021 Genesis G80 March / February 2024 - Tommy Jones customer services skills fell the floor upon completion of my purchase ! Genesis connect services worked for 2 weeks , for about 4-5 months Tommy Jones told me every scenario that could possibly resolve the issue . I stopped by the business to let him know that the thumb drive he said he ordered twice had never been received. This guy totally ignored me proceeded to my car to open the door asking me for information that he supposedly is knowledgeable about. I stopped him ask to speak with the manager. Tommy now highly upset swiftly returned and gets the manager. As I was trying to explain Tommy rises up lunges towards me as if he was going to do something to me . The manager tells Tommy calm down calm down. Tommy’s body language and eye movement towards me was insane and intentional to instill fear . These tactics towards women shouldn’t be tolerated in any business. Soon after that I had a flat tire - all 4 tires needed replacing- than I had to drive to Greensboro to get the Connected Services fixed . I was stopped by the police before they couldn’t see the state on my plate , because North Carolina was covered up with the Genesis cover plate that Tommy put on . Corporate promised a small $$ for my troubles and here we are in December and I never received that . I never been to impress with Hyundai dealerships sales and financing tactics, but I decided I would give them the opportunity again only because I loved the Genesis 280 . Ladies be careful when making purchases take a man with you might receive and honest sale and no intimidating body languages . I wanted to share my experience hopefully no orher female will encounter this experience
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