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SureCritic / Genesis Of New Bern
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Genesis Of New Bern

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(21 Reviews)
73
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Score Details

5 stars
81%
4 stars
12%
3 stars
1%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3
Total ReScores™
5.0
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(252) 637-0007
No Business Hours Provided

Business Hours

* No Time Zone Provided
2910 Highway US Hwy 70 East New Bern, NC 28560
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(21 Reviews)
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Recent Reviews
JM
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Joseph M.
Hampstead, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2024
0
Category: Service
Would not honor their valet service as promised
Made appointment 3 weeks out. At that time a valet service was offered free of charge.Day of pickup, I called to verify appointment and was told they would not honor their commitment for valet service because I was not the original owner of the car, I’m the 2nd owner, but I guess that’s not good enough. Don’t understand why a business would want to lose a customer for life when they could have honored their commitment to me and I would have continued to use them in the future,.Guess my money is not worthy.. I called Genesis of Cary NC and guess what, they will valet the car and leave me a loaner car. Never will I use Genesis of New Bern NC. My go to is Genesis of Cary from now on.
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