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SureCritic / Genesis Of Noblesville
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Genesis Of Noblesville

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(27 Reviews)
64
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Score Details

5 stars
84%
4 stars
8%
3 stars
4%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3
Total ReScores™
5.0
ReScore™ Average
64
Net Promoter Score ®

Business Details

Categories
Contact
(317) 674-7400
No Business Hours Provided

Business Hours

* No Time Zone Provided
17665 Terry Lee Crossing Noblesville, IN 46060
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(27 Reviews)
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Recent Reviews
WT
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Warren T.
Indianapolis, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2024
0
Category: Service
HORRIBLE!!!
Worst service experience I have ever had in my life. Took my 2018 Genesis G90 in for an issue and they gave me a repair quote that was ABOVE MSRP by at least 25%. This caused a delay in my warranty company's approval due to what costs their records reflected should be paid for the work. Miraculously(??), the dealership accepted MSRP for the repair. I questioned the service advisor about the quote above MSRP and he said it was company policy!!. While my car was there, I called the service manager twice, to discuss, and he never returned my call. When I picked up the car and spoke to the service manager he tried to pivot and said "your car is fixed and its all good"...LOL..What a bait and switch scenario!!. I told him directly, this ruins the dealerships credibility. I spoke to Hyundai USA and told them the situation and they told me I could go to another dealership, in town, should I need adjustments for this repair. I patronized this dealership for nearly a decade when it was Terry Lee Hyundai and I owned the Hyundai Equus. I will never step foot in here for sales or service. Frankly ,if my car broke down in front of this dealer I would have it towed to the other dealer for service.
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