Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
After an obviously extensive search, I received her email from her trip to Genesis, “I Love It.” And, that was that, beyond the negotiation.
We had the good fortune of working with Phillip, who is informed and friendly, and Lloyd, who was able to find my wife’s exact color scheme. Great guys to work with! Pearson doubled the power train warranty. That is confidence in your product. Financing went smoothly and we drove home in a new ride. Bang for the buck, Genesis competes. Add in a cool staff whose service accentuates the buying and ownership experience, and you have a winning combination in a challenging and expensive market segment. We had the option of buying what she wanted and we now have a cool GV 70 in our garage. Thanks Phillip and Lloyd!