Summary of my review "Stay away from this repair shop if you don't want to make things worse for your car". The owner Marty might be a good guy but I don't think he has any control on the quality of his mechanics. He also very forgetful. That's my overall experience with Marty. Mechanics are horrible, they left their tools inside the engine, forgot to put some plastic covers (or lost them), broke some of the clips etc., creating new issues let alone not fixing the issues I went for at the first place.
I took my 650 convertible for regular maintenance based on reviews as my other mechanic was not available for few weeks. It was for oil change and rear brake pads change. They said I need to change the rotors as well and I agreed. It cost me about $2k, more than the dealer, but I was ok with it as long as they do quality work. When I get my car back I start getting squeaking noise when I press brakes. I never had this issue in last 5 years of driving this car.
Few months later I took for another issue (one of the spark plugs were bad) and I also wanted the Turbo coolent hoses to be replaced as well as they were wearing out. They charged me $3k for these repairs and when I get my car back the car's idle was not smooth (never had this issue before), brakes were still making noice (Marty said he will have it fixed), and the worst part was they didn't replace the coolent hoses even though they changed me for it. I found out about it when I had to remove the engine cover. I called Marty and he said they misunderstood and replaced some other hoses. So bottom line, I paidnthem more than $5k in total for few issues - brakes were not replaced properly, coolant hoses were not replaced, the car has couple of new issues (rough idle, missing few clips). Never taking my favorite car to this shop again.
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I took my 650 convertible for regular maintenance based on reviews as my other mechanic was not available for few weeks. It was for oil change and rear brake pads change. They said I need to change the rotors as well and I agreed. It cost me about $2k, more than the dealer, but I was ok with it as long as they do quality work. When I get my car back I start getting squeaking noise when I press brakes. I never had this issue in last 5 years of driving this car.
Few months later I took for another issue (one of the spark plugs were bad) and I also wanted the Turbo coolent hoses to be replaced as well as they were wearing out. They charged me $3k for these repairs and when I get my car back the car's idle was not smooth (never had this issue before), brakes were still making noice (Marty said he will have it fixed), and the worst part was they didn't replace the coolent hoses even though they changed me for it. I found out about it when I had to remove the engine cover. I called Marty and he said they misunderstood and replaced some other hoses. So bottom line, I paidnthem more than $5k in total for few issues - brakes were not replaced properly, coolant hoses were not replaced, the car has couple of new issues (rough idle, missing few clips). Never taking my favorite car to this shop again.