Terrible Customer Care from Andrew in Service. I have purchased three NEW cars from Greico in the last 4 years and they only care about your business if you are buying a car. My newly purchased 2024 vehicle has a recall to replace the entire engine, which is stated as "serious" per Hyundai. Andrew in the service department has been an absolute nightmare to deal with. I called and left messages for 6 weeks, when I finally got a hold of him and explained that I was upset for him never returning my calls or booking an appointment given I was a loyal customer, he simply said I don't work for sales. After taking no accountability or making any attempt to apologize for his poor service, he said he would call back in a week to schedule the repairs. One month later he still is not returning calls, and my car BRAND NEW car is still not fixed!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
