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Gurnee Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,589 Reviews)
41
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Score Details

5 stars
68%
4 stars
14%
3 stars
6%
2 stars
4%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
179
Total ReScores™
4.3
ReScore™ Average
41
Net Promoter Score ®

Business Details

About

Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service appointment. We look forward to seeing you soon! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(847) 249-1300
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
6251 Grand Avenue Gurnee, IL 60031
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,589 Reviews)
Write a Review
Recent Reviews
SA
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Shan A.
Saint Paul, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2025
0
Category: Service
Horrible people, fraudulent practices!
Stay away from this dealership! I worked with a new sales person over the phone from Gurnee Hyundai, to buy a new Tucson listed on their website. The process was awful! This was my 3rd out of town new car purchase, and this Gurnee Hyundai process was the worst by far and extremely disappointing. Dirty, greasy, fraudulent people there! It took a full 7 days of arguing with them get the price of the "bill of sale" to match their online price. I asked that they have all paperwork ready so I could look everything over before traveling to get the car. Three days after reviewing the papers, upon our arrival to the dealership, the vehicle still wasn't ready for us and the paperwork hadn't been started; they were still asking us for pay slips, etc. Apparently, what they emailed me was just their "worksheet", not a bill of sale even though that's what it was titled. After 2.5 hours of waiting at the dealership for them do finish their docs (while employees there were just sitting around), we were approached by Ron Sedakis. That's when I realized exactly how fraudulent and sketchy the situation was. Ron was a full of himself and talked about how many things can go wrong with these cars and their computers... He's a horrible person... he made my 24yo daughter cry by trying to bully her into buying his extended warranty. I continued to interrupt him letting him know we weren't interested. He told my daughter not to listen to me, that I (her mom) wouldn't be the one to pay for the thousands of dollars of repairs that will be necessary, etc. We were stuck in his office for at least 2 hours while he continued to talk talk talk. He didn't have anything in writing to back up exactly what his "wrap" extended warranty included. He was making up stats, lying about why we must have the warranty, he even told her "he wouldn't sell the car to anyone that doesn't buy the warranty". Awful people, terrible place. We sat at the dealership for 6 entire hours. Horrendously awful experience!
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