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Harrell's Auto Service Gillespie

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(710 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Harrell's Auto Service has been serving the Fayetteville, Fort Bragg area since !945. We are your 1 Stop Shop for all of your Car Care Needs. Harrell's Auto Service has been serving the Fayetteville, Fort Bragg area since !945. We are your 1 Stop Shop for all of your Car Care Needs.

Categories
Repair Shop, Auto Maintenance, Car Maintenance
Contact
(910) 483-7074

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1128 Gillespie Street Fayetteville, NC 28306
Harrell's Auto Service Gillespie's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(710 Reviews)

LB
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Lamark B.
Fayetteville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2025
0
Poor service
https://m.yelp.com/biz/harrells-auto-service-fayetteville-2

My experience with Harrell's Tire & Automotive has been an absolute nightmare. I brought my vehicle in due to persistent misfires and specifically chose this shop because they are listed as a Jasper-approved transmission mechanic. What followed was a series of miscommunications, incomplete work, and questionable billing practices. From the start, I was told by Kaleb that a full diagnostic and fuel pump replacement had been completed. I approved the fuel pump replacement based on this information. However, after multiple follow-ups and showing up to pick up my vehicle, I learned the fuel pump was never replaced. Despite being told the vehicle was running smoothly, I paid nearly $900 and received my car back in worse condition--it no longer even turns over. I also provided the necessary parts for the EGR valve replacement, which they ignored. Instead, they charged me $248.32 for their own part, despite clear instructions to use the one I provided. Their response afterward? "Oh, you wanted us to use your part?"--which had already been discussed. I was billed for multiple levels of diagnostics and essentially nickel-and-dimed, yet I never received a single clear diagnostic report. When I requested documentation to justify the work and charges, I received vague responses with no real findings. I followed up repeatedly by email, and no one responded--even now, I still haven't received the information I asked for. Every time I asked for clarification, I was ignored and when finally receiving a response, i was told the issue was now "out of their scope"--but only after hours and only after repeated follow-ups. This is especially misleading since they are listed as a Jasper-certified transmission repair shop, and that's exactly why I brought my vehicle to them. Despite this, they referred me to another shop that isn't even Jasper-approved. What's more, only 1 of the 4 core issues was addressed. No O2 sensor replacement. No proper resolution of misfires. No transmission diagnostics. No fuel pump replacement. The vacuum leak diagnostic is listed on the invoice, but the explanation doesn't make sense--especially when they claimed they couldn't run the car long enough for transmission testing, yet also said a test drive was done. Prior to dropping my vehicle off, it had misfires, but it started and ran. After picking it up, it won't even turn over. The situation is worse now than when I left it with them. Kaleb claimed it was running well right before pickup--but that clearly wasn't true. They are legally required under NDOJ guidelines to provide detailed documentation of diagnostic findings and repairs, and they've failed to do so despite repeated requests. I never expressed confusion. I approved the repairs--I simply wanted a record of why they were needed and what was found. Instead, I was dismissed and told I didn't understand, which is both false and insulting. This shop lacks honesty, transparency, and professionalism. I paid $900 for a car that's now non-functional, received no valid documentation, and was misled about what was done. Absolutely unacceptable. I would not recommend this shop to anyone under any circumstance.

RT
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Rokeya T.
Fayetteville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2020
Rude staff and management
ALL CUSTOMERS SHOULD BE TREATED RESPECTFULLY Lack of concern from management explains why the staff is very rude
Not Recommended

RT
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Rokeya T.
Fayetteville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2020
Rude staff and management
ALL CUSTOMERS SHOULD BE TREATED RESPECTFULLY Lack of concern from management explains why the staff is very rude
Not Recommended

JR
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James R.
Fayetteville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/14/2020
Work ok, overall business ethic NOT.
Took my car in on 6/11/20 to find coolant leak. Found radiator leaking. Harrells had changed out my radiator previously on 11/29/20. Now it needed to be replaced again. I was told it would be covered under warranty - which it was. Got a call from Eva on 6/11/20 that I had a bad pulley and serpentine belt and she asked if I would like them replaced at somewhere over $200. I told her I could do that myself (a lot cheaper) and then she paused and said that they had ALREADY done the work. End result - went in for warranty work - came out with a $283 bill!
Not a fan!
Not Recommended

JR
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James R.
Fayetteville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/14/2020
Service OK, charges not OK
Took car in to check coolant leak. Leaking radiator culprit. Radiator was installed by previously by Harrells 11/19. They replaced radiator on 6/12/20. Eva called and told me they found a bad pulley and serpentine belt, and asked if I would like them to change it >$200. I told her I could change those things myself. She paused and said - they had ALREADY been installed. End result - went in to get radiator replaced (under warranty) and came out with a $283 Bill for something I didn't authorize.
Not Recommended

JD
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JAQUA D.
Fayetteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2019
verified customerVerified Customer
Thorough with inspections and quality work for the price.
Major issue I had with my truck was fixed in a timely manner.
Recommended

SB
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SAM B.
Roseboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
verified customerVerified Customer
Great Visit!
Walked in, seen immediately, professional staff, wait was minimal, great quality of work, friendly environment, just a great shop if you are tired of getting the run around everywhere else.
Recommended

MB
Michael B.
Fayetteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
verified customerVerified Customer
Category: Service
Michael said the business went above and beyond. He was very surprised and very happy with them because they had to put in a lot of unexpected hours and they did not charge him even 1 penny more than their quote.
Recommended

CS
Chona S.
Fayetteville, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2019
verified customerVerified Customer
Category: Service
Chona said there is still something wrong with her vehicle. After she cleaned out all of the oil spill and the pan she noticed that the pvc valve was still leaking on the right side of her vehicle.
Recommended

FJ
Franklin J.
Fayetteville, NC
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
verified customerVerified Customer
Category: Service
Franklin said he was very pleased.
Recommended

CW
Christopher W.
Fayetteville, NC
Nissan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
verified customerVerified Customer
Category: Service
Christopher said he would recommend this business for service.
Recommended

Verified Customer
Fayetteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2019
verified customerVerified Customer
Great service
Great service
Recommended

VL
Vernexia L.
Raeford, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
verified customerVerified Customer
Category: Service
Vernexia said she was very satisfied with the service.
Recommended

AA
Alex A.
Fayetteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
verified customerVerified Customer
Category: Service
Alex said the customer service was good. The employees did a great job, it was quick and the price was good.
Recommended

SM
Stephanie M.
Fayetteville, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2019
verified customerVerified Customer
Category: Service
Stephanie said the business got her vehicle to stop smoking, but is now noticing smoke coming from the exhaust. The staff were quick and thorough.
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