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Hermitage Hills Brake & Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,274 Reviews)
93
Write a Review
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Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Hermitage Hills Brake And Auto has been in business for over 26 years. Our technicians have been in the industry for over 50 years offering a fantastic alternative to the impersonal and expensive repairs found at dealerships! We stand behind our work by offering 12-month/12,000 mile warranty brake pads and brake shoes, labor warranties, Hermitage Hills Brake And Auto has been in business for over 26 years. Our technicians have been in the industry for over 50 years offering a fantastic alternative to the impersonal and expensive repairs found at dealerships! We stand behind our work by offering 12-month/12,000 mile warranty brake pads and brake shoes, labor warranties, as well as a 12,000/12-month warranty on parts. We look forward to seeing you soon! ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(615) 885-4475
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
4014 Lebanon Pike Hermitage, TN 37076-2014
Get Directions
Hermitage Hills Brake & Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,274 Reviews)
Write a Review
Recent Reviews
DA
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DAPHNE A.
Nashville, TN
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
SUPERB!!!
Always excellent service, courteous and detailed staff, and superb knowledge of any and all vehicles
AS
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ANDY S.
Nashville, TN
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Reliable, knowledgeable men
I have been a customer for a couple of years. I am satisfied with their work and prices.
Brad P. from Hermitage Hills Brake & Auto responded on 05/30/2025 10:35 AM

Thank you for being a loyal customer and for taking the time to review us

KS
KEN S.
Mount Juliet, TN
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
9
Great Service
I had a custom exhaust system installed.
The job was done later the same day and at half the cost I was quoted from another shop
Brad P. from Hermitage Hills Brake & Auto responded on 05/30/2025 06:49 AM

Thanks for giving us a try, appreciate the review

FF
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FRANKLIN F.
Hermitage, TN
Jeep Patriot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Great job
Always a great experience to visit Hermitsge Hills. Professional and highly knowledgeable staff, from the front desk to those in the work area. Waiting time was just as promised.
Brad P. from Hermitage Hills Brake & Auto responded on 05/29/2025 03:04 PM

Y'all are awesome, thank you for the business 

NW
NICK W.
Nashville, TN
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Very quick service turn around
Had 4 different things looked at and it was all completed in a day.
Brad P. from Hermitage Hills Brake & Auto responded on 05/29/2025 10:45 AM

THANK YOU FOR THE BUSINESS AND REVIEW

CC
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CHRIS C.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Quick and Easy
Quick inspection and got my brake pads replaced without hassle. Great customer service and reasonably priced compared to other places I looked.
DB
DANA B.
Hermitage, TN
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Y'all are awesome!!!
Very clean place
Everyone in uniforms. Very nice and pleasant. Very reasonable.
It was the holiday weekend and they got right own my car and fix it. It's running good. Thank you
Brad P. from Hermitage Hills Brake & Auto responded on 05/28/2025 07:11 AM

Thank you taking the time to share your experience, we appreciate you and your business 

TM
Thomas M.
Nashville, TN
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
Category: Service
Thomas said the overall service, knowledge of what they are doing. They don't try to sell something he doesn't need. Straightforward and honest about what is going on.
Recommended
Brad P. from Hermitage Hills Brake & Auto responded on 05/23/2025 02:14 PM

Thank you for sharing your experience and for the business 

DK
DAN K.
Hermitage, TN
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Oil, coolant, & brake fluid change
Pleased with their work and they seem to be an honest repair shop at a reasonable price.
Brad P. from Hermitage Hills Brake & Auto responded on 05/20/2025 06:20 PM

Thank you for coming by and allowing us to service your vehicle and for leaving us a review 

TT
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TIM T.
Hermitage, TN
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Regular service
Always friendly, thorough and efficient. Good people!
Brad P. from Hermitage Hills Brake & Auto responded on 05/20/2025 09:06 AM

THANK YOU

Brad P. from Hermitage Hills Brake & Auto responded on 05/20/2025 09:07 AM

Thank you

WG
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WAYNE G.
Hermitage, TN
Buick LeSabre
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Superb Service
We have trusted Brad, Keith, Anthony and Susan at Hermitage Hills Brake and Auto for at least 17 years. Not once have we been dissatisfied with their service; and more importantly, their integrity. They are a great team we have come to depend on and love like family 🥰 We believe they are TOP NOTCH!
Brad P. from Hermitage Hills Brake & Auto responded on 05/20/2025 09:07 AM

Thank you 

MW
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MACK W.
Mount Juliet, TN
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
EXCELLENT SERVICE
I have been a customer for >25 years. I have never been disappointed in the service. Highly recommend.
Brad P. from Hermitage Hills Brake & Auto responded on 05/15/2025 05:57 AM

Wow, we appreciate that, thank you for the loyality and the review

KC
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KEITH C.
Old Hickory, TN
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Always trustworthy and friendly
...excellent repair shop… Always very clear about what repairs are needed and what repairs are not… Very friendly and good pricing as well.
Brad P. from Hermitage Hills Brake & Auto responded on 05/15/2025 06:05 AM

Thank you for taking the time to share your experience, we appreciate your business 

EW
ELIZABETH W.
Hermitage, TN
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Quick and courteous
I was able to schedule a same day appointment. They serviced my car quickly. Susan, in the office, was very friendly and informative. She kept me updated with the progress of my car.
Would highly recommend.
Brad P. from Hermitage Hills Brake & Auto responded on 05/14/2025 01:26 PM

THANK YOU FOR COMING, WE APPRECIATE YOU AND YOUR BUSINESS

CB
CHRIS B.
Hermitage, TN
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
mustang air-conditioning repair
always very accommodating and always very fair with their pricing
Brad P. from Hermitage Hills Brake & Auto responded on 05/14/2025 01:27 PM

THANK YOU FOR THE REVIEW AND YOUR BUSINESS

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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