Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
View all
Honest-1 Auto Care
4.6
(438)
5+ years in business
Closes soon
REQUEST A QUOTE
OVERVIEW
SERVICES
REVIEWS
UPDATES
PHOTOS
Google review summary
5
4
3
2
1
4.6
(438)
"Great service, great price, and nice waiting area."
"They did excellent work on my volvo, awesome place and people here!!"
"Reasonable prices, friendly staff, good work."
A Aleck - Edit
13 minutes ago
Reviews
Alloil
32
name
19
brakes
17
waiting area
16
+6
Sort by
Most relevant
Newest
Highest rating
Lowest rating
A Aleck
3 reviews·1 photo
13 minutes ago
NEW
Critical: Professionalism
Update owner was present and involved in basically accussing me of trying to scam them fake apology. Just in case you want the short version, remember the fear of taking your car into a mechanic that ends up costing your more,, Honest Auto … More
1
Response from the owner
a day ago
Thank you for advising us of your situation A. We are disappointed to hear we did not meet our goal of 100% customer satisfaction. As the owner, I want to make sure our customers are satisfied with our services including the overall customer experience. Obviously this did not happen here. Please reach out to me and we would be happy to discuss your concerns. Karen Conway, Owner 630-499-8722
Ahsan Imtiaz
3 reviews
a month ago
Service: Brakes
Positive: Professionalism, Punctuality, Quality, Value
This place is amazing! I had a brake failure in the middle of driving back home, and I did not know what was wrong with my vehicle. Brake fluid just completely leaked out. I was looking for places near me that could help me with my issue, … More
1
Response from the owner
a month ago
Ahsan - Thank you so much for your kind words. It was a pleasure to work with you and be able to help out in a difficult situation. Safe driving and as always, please call if you have any questions re: your vehicle. It will always be our pleasure to work with you!
William Perez
1 review
a month ago
I’ve been a loyal customer for years and had all my cars service at this business and had no issue or problems with the work on my cars until I took my van for a thermostat replacement I had call prior to see how much it would cost to do … More
1
Response from the owner
a month ago
William - Thank you for providing the insight into your experience. As the owner, I want to make sure our customers are satisfied with our services including the overall customer experience. Obviously this did not happen here. I will be reaching out to you personally so we can discuss and hopefully resolve. Karen Conway, Owner
Ellen Swedun
3 reviews
2 months ago
Services: Electrical repair, Check engine light diagnostic
Service was great. Very impressed how professional they are. Great diagnostic report. Have a couple issues to keep an eye on.
Will recommend them to family and friends.
1
Response from the owner
a month ago
Ellen - Thank you so much for your kind words! Always our pleasure to meet and/or exceed expectations. We look forward to working with you in the future and we do have a referral program. Just make sure any friends or family let us know you referred them and you will both get a $20 credit to your account!
A Aleck
3 reviews·1 photo
13 minutes ago
NEW
Critical: Professionalism
Update owner was present and involved in basically accussing me of trying to scam them fake apology. Just in case you want the short version, remember the fear of taking your car into a mechanic that ends up costing your more,, Honest Auto fit the Bill for me. Before you even consider so much as an oil change read what happened to me....
My car was towed to Honest Auto ( they really should consider changing their name as honesty does not fit this venue). I was told I needed a new battery, a check engine light and possible alternator resulted in my request for diagnosis. I received a detailed report of repairs my car needed. Nothing really other than battery at present, ABS is a pending recall...
I picked my car up, opting for the new battery. Once I entered my car to leave I noticed the driver seat was not operable nor the heated seats. Thinking the new battery install may have blown a fuse, I went back in and explained what I discovered. One of the employees, possible owner came out and did what appeared to check to see if my seat was working. He also spoke with someone who may have been the mechanic who worked on my vehicle. His conclusion was there was a problem with the seat?? Yes, but not before their repair. I pointed out the seat was moved all the way back not a position I used and again reminded this non mechanic my car seat and heat were working prior to service. IMMEDIATELY he went into denial and "we are not responsible" position. Now mind you, I was not a new customer and had recently spent over $1,000 on brake repairs. Both the perceived owner including "Karen" suddenly abandon their pledge. What happen to "were Honest Auto, fair shake, unlike the other rip you off places. YES YOU ARE. Because now, right before winter, I have no heated seats, can't move my seat back to my preferred driving position, and that check engine light that was off came back on in 20 minutes. As I explained ripping me off is not acceptable. Note, nothing was mention about any electrical problem with my$71 diagnosis charge.
Playing people by naming your business "Honest" backfires when you are not. I am going to file a complaint with the Attorney Generals office. I am going to file a complaint with BBB, and wherever I can post my review on your dishonest experience I was subjected to keep your phony "we are different" pledge and take your place among the other sorry excuse for an auto service. You should be ashamed of yourself, so much for earning an Honest dollar.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
Photo
View all
Honest-1 Auto Care
4.6
(438)
5+ years in business
Closes soon
REQUEST A QUOTE
OVERVIEW
SERVICES
REVIEWS
UPDATES
PHOTOS
Google review summary
5
4
3
2
1
4.6
(438)
"Great service, great price, and nice waiting area."
"They did excellent work on my volvo, awesome place and people here!!"
"Reasonable prices, friendly staff, good work."
A Aleck - Edit
13 minutes ago
Reviews
Alloil
32
name
19
brakes
17
waiting area
16
+6
Sort by
Most relevant
Newest
Highest rating
Lowest rating
A Aleck
3 reviews·1 photo
13 minutes ago
NEW
Critical: Professionalism
Update owner was present and involved in basically accussing me of trying to scam them fake apology. Just in case you want the short version, remember the fear of taking your car into a mechanic that ends up costing your more,, Honest Auto … More
1
Response from the owner
a day ago
Thank you for advising us of your situation A. We are disappointed to hear we did not meet our goal of 100% customer satisfaction. As the owner, I want to make sure our customers are satisfied with our services including the overall customer experience. Obviously this did not happen here. Please reach out to me and we would be happy to discuss your concerns. Karen Conway, Owner 630-499-8722
Ahsan Imtiaz
3 reviews
a month ago
Service: Brakes
Positive: Professionalism, Punctuality, Quality, Value
This place is amazing! I had a brake failure in the middle of driving back home, and I did not know what was wrong with my vehicle. Brake fluid just completely leaked out. I was looking for places near me that could help me with my issue, … More
1
Response from the owner
a month ago
Ahsan - Thank you so much for your kind words. It was a pleasure to work with you and be able to help out in a difficult situation. Safe driving and as always, please call if you have any questions re: your vehicle. It will always be our pleasure to work with you!
William Perez
1 review
a month ago
I’ve been a loyal customer for years and had all my cars service at this business and had no issue or problems with the work on my cars until I took my van for a thermostat replacement I had call prior to see how much it would cost to do … More
1
Response from the owner
a month ago
William - Thank you for providing the insight into your experience. As the owner, I want to make sure our customers are satisfied with our services including the overall customer experience. Obviously this did not happen here. I will be reaching out to you personally so we can discuss and hopefully resolve. Karen Conway, Owner
Ellen Swedun
3 reviews
2 months ago
Services: Electrical repair, Check engine light diagnostic
Service was great. Very impressed how professional they are. Great diagnostic report. Have a couple issues to keep an eye on.
Will recommend them to family and friends.
1
Response from the owner
a month ago
Ellen - Thank you so much for your kind words! Always our pleasure to meet and/or exceed expectations. We look forward to working with you in the future and we do have a referral program. Just make sure any friends or family let us know you referred them and you will both get a $20 credit to your account!
A Aleck
3 reviews·1 photo
13 minutes ago
NEW
Critical: Professionalism
Update owner was present and involved in basically accussing me of trying to scam them fake apology. Just in case you want the short version, remember the fear of taking your car into a mechanic that ends up costing your more,, Honest Auto fit the Bill for me. Before you even consider so much as an oil change read what happened to me....
My car was towed to Honest Auto ( they really should consider changing their name as honesty does not fit this venue). I was told I needed a new battery, a check engine light and possible alternator resulted in my request for diagnosis. I received a detailed report of repairs my car needed. Nothing really other than battery at present, ABS is a pending recall...
I picked my car up, opting for the new battery. Once I entered my car to leave I noticed the driver seat was not operable nor the heated seats. Thinking the new battery install may have blown a fuse, I went back in and explained what I discovered. One of the employees, possible owner came out and did what appeared to check to see if my seat was working. He also spoke with someone who may have been the mechanic who worked on my vehicle. His conclusion was there was a problem with the seat?? Yes, but not before their repair. I pointed out the seat was moved all the way back not a position I used and again reminded this non mechanic my car seat and heat were working prior to service. IMMEDIATELY he went into denial and "we are not responsible" position. Now mind you, I was not a new customer and had recently spent over $1,000 on brake repairs. Both the perceived owner including "Karen" suddenly abandon their pledge. What happen to "were Honest Auto, fair shake, unlike the other rip you off places. YES YOU ARE. Because now, right before winter, I have no heated seats, can't move my seat back to my preferred driving position, and that check engine light that was off came back on in 20 minutes. As I explained ripping me off is not acceptable. Note, nothing was mention about any electrical problem with my$71 diagnosis charge.
Playing people by naming your business "Honest" backfires when you are not. I am going to file a complaint with the Attorney Generals office. I am going to file a complaint with BBB, and wherever I can post my review on your dishonest experience I was subjected to keep your phony "we are different" pledge and take your place among the other sorry excuse for an auto service. You should be ashamed of yourself, so much for earning an Honest dollar.