The work was done professionally and quickly. A diagnostic review brought up one additional repair which was handled immediately. The personnel and atmosphere is friendly and the pricing is great. I am, and will continue to be, a long time satisfied customer!
I recently had the pleasure of visiting Performance Auto Repair Shop for some much-needed maintenance on my vehicle, and I couldn't be more satisfied with the experience. From the moment I walked in, the staff was welcoming and professional, making me feel valued as a customer.
Jeremy and Pat were amazing throughout the entire process. They took the time to explain the issues I was facing in a way that was easy to understand. Their honesty and fairness in pricing were a breath of fresh air compared to my previous experiences at another car shop, where I often felt pressured and misled. At Performance, there were no hidden fees or surprises when it came time to settle the bill.
I understand you couldn't do the job but it took an hour to come to that conclusion. The shop wasn't busy, the diagnosis wasn't complicated. But instead of customer in front of them, they preferred to do the office work and attend phone calls.
It was a broken part and you just had to tell me if you could replace it or not. Doesn't take an hour in an empty shop.
Always trust my crew at Performance Auto and Truck Center. Diagnose any issue with my vehicle, call and explain prior to doing work. Communication is key and I appreciate honesty and makes em trustworthy and fair prices as well
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