A great business going down the drain due to new management.
I’ve been taking my cars here for almost 12 years and have always been very satisfied. Everybody was very helpful. I pretty much always dealt with the same person who was always very nice and extremely helpful. Recently, the owner’s wife took over.The last time I called, I asked to speak to the person who usually helps me and she refused. I asked if I could leave a message and have him call me back. She asked what I needed. I explained to her that I wanted to find out about parts I might need and an estimate for work. She told me I would have to bring the car in then they would fix it. I told her again that I would like to know first exactly what parts I need and I would like an estimate. She said they don’t do that anymore. I told her that I’ve always been able to find out what parts I need and how much it was gonna cost. I asked if she could just please have him call me back. And again she said we don’t do that anymore. Then she VERY rudely said: “He works for me; he doesn’t work for you!” And she hung up on me! I won’t be going back there anymore. Last time I was in there, she was yelling at a Customer on the phone and hung up on them as well. She’s gonna cause that business to go right down the toilet.
DW
Derek W.
Fruitland, NM
01/17/2025
0
Horrible Work/Customer Service
Had Hutch's rebuild my wife's transmission in her 2014 Ford Escape. Since then, we have brought it back in two times. The first time I brought it back it started slipping a week afterwards and had to pay $90 for a new "transmission cooler". The second time, it leaked all of it's transmission fluid out due to an "worn gasket". Mind you, we ended up broken down with our two toddlers outside of Moab and had to pay $200 for a tow back into Moab. Now, we are hearing a grinding noise coming from the transmission. This is all in a time span of 6 months since we've had the repair. The customer service make you feel like a nuisance. I would avoid this business at all cost. All I want is my wife's transmission to work as it should or a refund but I have no faith any of this will happen based on our experience. The only positive experience was Doug, really nice guy.
AZ
Andrew Z.
Aztec, NM
05/21/2023
0
I went in to fix a leak in my radiator and now it leaks more than ever
My radiator was leaking I thought I'm not a mechanic and when I got it back ,it leaks worse than ever
YM
Your M.
Durango, CO
08/12/2022
0
75 miles and broken down again
People at the front desk are rude because you come in at the end of the day, 2 days after the promised day. Not fixed in anyway shape or form. Broken down on the side of the road with a flashing transmission light. 3600$ will be recovered one way or another.
MR
Maria R.
Durango, CO
05/09/2017
Amazing service
Honest, good men. They did amazing work when we were stranded, though they aren't an engine place they did they're best and fixed out issues so we could continue on our journey.
Recommended
DW
Dennis W.
Aztec, NM
01/15/2016
Fuel Injector Replacement
I called dealership to find out what they would charge to replace a specific fuel injector and was quoted $257 with a one week wait and then called Hutch's and received a quote for $250 with no wait so I went to Hutch's. I should have waited since there was basically no savings and the injector that was installed performs differently you can hear the difference. A dealer installed injector would not have been noticeable or would have been fixed. I was not called when the job was completed until several hours after it was done. They need to reduce their rate and be more prompt.
Recommended
AJ
Albert J.
Flora Vista, NM
Ford Pickup
07/21/2015
Verified Customer
Category: Service
Albert said the service was very good and the business was quick when it came to getting his vehicle in and out.
Recommended
JB
Jeannie B.
Aztec, NM
Chevrolet Silverado Classic
07/17/2015
Verified Customer
Category: Service
Jeannie said she had no problems with her vehicle after the repairs. She went to them before with a different vehicle and was happy with that visit, so she decided to return.
Recommended
GL
Greg L.
Grand Junction, CO
Dodge Pickup
07/17/2015
Verified Customer
Category: Service
Greg said this business provided really good service. He was in and out in a timely fashion.
Recommended
SB
Sarah B.
Aztec, NM
Chevrolet Silverado
07/15/2015
Verified Customer
Category: Service
Sarah said this business let her order the parts that she wanted. When the parts came in, they were speedy and took care of everything. She was having some trouble with the parts she purchased and her vehicle is still not fixed. This business told her they were unsure as to what was wrong with her vehicle. They took her vehicle on a test drive and told them she could hear a noise, but they did not hear anything. She expressed she plans on seeking out another business to fix her vehicle and she is not happy about her vehicle. She would not recommend them over the reasons already mentioned.
Not Recommended
RP
Ryan P.
Ignacio, CO
Ford Pickup
07/09/2015
Verified Customer
Category: Service
Ryan said he had to take his vehicle back to this business three or four times to get it fixed correctly.
Kirk said the business did a good job and appreciated them. He went in for a key switch and he said they treated with respect. He stated he felt satisfied.
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