business image

Import Autowerks

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(521 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
82
Net Promoter Score ®

Business Details

About

Import Autowerks is an independent BMW & Mercedes Benz service center and used car dealer. Import Autowerks is an independent BMW & Mercedes Benz service center and used car dealer.

Categories
European Auto Repair, Used Car Dealer, Repair Shop
Contact
(757) 966-9528

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3040 High St Portsmouth, VA 23707
Import Autowerks' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(521 Reviews)

CH
gravatar
Chess H.
Suffolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2024
10
Exceptionally professional and skilled technical services...the ultimate "Indy" go-to team
Kent and Jon have serviced our BMWs for years - an exceptional team, whose skilled currency on BMW systems and software is supported by personalized customer-first collaboration. This is the THE GO-TO team for any problem on your BMW or Mercedes. I had an issue develop doing a DIY install for a complex system - Jon came to the aid, with a spot-on diagnosis and quick turn repair. What a team! In todays impersonal, sterile-like customer service environments, Jon and Kent do it right and deliver on-time, technically perfect, and cost-competitive solutions for your BMW.

AP
gravatar
angela p.
Portsmouth, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2023
10
extremely communicative and fast!
Kent and john have exceeded my expectations! I've always brought my BMW to be serviced here at import autowerks and felt like they effectively did what I asked for but recently my car got flooded so I decided to bring it to the only mechanic I trust. When progressive was giving me a hard time communicating and keeping me informed, they guys at import autowerks did everything in their power to make me aware of what was going on in their end. I cannot stress enough how much these guys take care of you and your vehicle.

MT
gravatar
Mary T.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2022
verified customerVerified Customer
10
Customer service
Excellent customer service
Jon and Kent M. from Import Autowerks responded on 09/28/2022 12:58 PM

Thank you very much, Mary!  Our pleasure to help, and hope you have many wonderful miles ahead in your GLS!  Safe travels and take care, Kent


EB
gravatar
Erica B.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customerVerified Customer
10
Wonderful service
Can't say it enough..Kent and his crew have been top notch since day 1. Anyone who owns a Mercedes or BMW should come to this place. My service here has been better than the actual dealership and this is why I drive across the water.
Jon and Kent M. from Import Autowerks responded on 08/24/2022 01:51 PM

Thanks Erica!  It's always wonderful to work with you and your beautiful (and unique) Mercedes!  We appreciate you very much and hope you have a great rest of the summer! Take care and safe travels, Kent


JJ
gravatar
Jamie J.
Portsmouth, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2022
verified customerVerified Customer
10
Quick Service
Kent was extremely professional and my service was completed quick and efficiently allowing me to get back into my BMW within minimal time. Excellent and affordable service.
Jon and Kent M. from Import Autowerks responded on 08/08/2022 12:27 PM

Thanks very much, Jamie!  Glad we could help with your X3 and hope you have many safe and enjoyable miles ahead!


EG
gravatar
Evelyn G.
Chesapeake, VA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2022
verified customerVerified Customer
10
Receive service like a family member!
Thanks for treating me like family when it comes to servicing my Mercedes C300. You always aim to please your customers!
Jon and Kent M. from Import Autowerks responded on 08/08/2022 12:34 PM

Hi Evelyn!  Thank you very much and thank you for being like family to us! :-)  We're so glad we can play a part in keeping your Mercedes rolling smooth, and hope you continue to enjoy your beautiful ride for many years ahead!!  Drive safe and take care, Kent


TH
Tamica H.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
verified customerVerified Customer
Category: Service
Spoke with Tamika. She said the customer service at this business was outstanding from beginning to end.
Recommended
Jon and Kent M. from Import Autowerks responded on 06/22/2022 09:02 AM

Thank you very much, Tamica!  We appreciate your business very much and thanks for the feedback! Take care, Kent


PA
gravatar
Penelope A.
Portsmouth, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2022
verified customerVerified Customer
9
Fabulous!
Great service as always!
Jon and Kent M. from Import Autowerks responded on 06/22/2022 09:00 AM

Thank you very much, Penelope!  Great to see you again to help with the X5 :-)  Drive safe & take care, Kent


VT
gravatar
Vanessa T.
Portsmouth, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2022
verified customerVerified Customer
10
BWM N GOOD HANDS!!
Import Autowerks resolved the issue w/my BMW 335i GT, when another local European auto shop had no clue what was draining my battery while the vehicle was in the off position. THANKS AGAIN, GUYS!!! Issue resolved = HAPPY LIFE!!!
Jon and Kent M. from Import Autowerks responded on 06/02/2022 12:59 PM

Thanks very much, Vanessa... and you're VERY welcome :-)  Glad we could help keep your GT running smooth!  Take care and safe travels! Kent


BC
gravatar
Barbara C.
Suffolk, VA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
verified customerVerified Customer
10
The Black Bullet
My E350 wagon always receives the pampered touch. Pleased with service & knowledge of this father son duo.
Jon and Kent M. from Import Autowerks responded on 05/24/2022 12:47 PM

Thank you very much, Barbara!  It's a real treat when we get to have the "black bullet" here at the shop and help you keep this wonderful car going strong!  We appreciate you and hope you have many safe miles ahead.  Take care, Kent


SE
gravatar
Stephanie E.
Elizabeth City, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2022
verified customerVerified Customer
10
Awesome as usual!
Excellent customer service is always provided. Repairs are timely and reasonable!
Jon and Kent M. from Import Autowerks responded on 05/24/2022 12:36 PM

Hi Stephanie, and thank you very much!! We appreciate your business and hope you have many enjoyable miles ahead in your BMW!!  Take care and safe travels, Kent


JD
gravatar
James D.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2022
verified customerVerified Customer
10
Mercedes Benz Guru
Made an appointment, & everything went great! Kent explained everything, & John went above and beyond to find and correct my issue!
Jon and Kent M. from Import Autowerks responded on 05/11/2022 12:04 PM

Hello, James!  Thank you very much for your review!  It was a pleasure to meet you and get to know you and your Mercedes :-)  We appreciate your business and hope you keep enjoying many wonderful travels in your beautiful Benz!!!  Take care, Kent


SM
gravatar
Sylvia M.
Suffolk, VA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2022
verified customerVerified Customer
10
Awesome experience
A friend recommended Import Autowerks. I took my MB C300 in for an oil change and state inspection. Kent, the amazing, efficient manager let me know the exact amount before any work was completed. Will be taking my car back for any service in the future.
Jon and Kent M. from Import Autowerks responded on 05/11/2022 09:42 AM

Hi Sylvia, and thank you so much!!  We're very happy we could help with your Mercedes and hope you have many enjoyable miles ahead!  Take care, drive safe, and we'll be here if you need us :-)  Kent


EB
gravatar
Erica B.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
verified customerVerified Customer
10
Best in the business
I never have to worry because I can call Kent. He gives me recommendations works with my schedule and there is no other place I will go to but him and his business. He is the only one I trust wholeheartedly with my vehicle.
Jon and Kent M. from Import Autowerks responded on 03/18/2022 08:02 AM

Thank you very much, Erica!  It's wonderful to have you as a friend and customer!  We appreciate you and your very nice words :-)  Thanks for taking the time to send the review!  Take care, Kent


EJ
gravatar
Eddie J.
Portsmouth, VA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
10
Mercedes E350 Sedan
Outstanding Work at a very reasonable price! As always Important Autowerks did a great job on the 70K maintenance and battery replacement on my wife’s Mercedes E350 sedan!
Jon and Kent M. from Import Autowerks responded on 03/18/2022 08:04 AM

Thank you very much, Eddie!  Thank you for your friendship, thank you for your business, and thank you for your review!  We appreciate you very much!  Drive safe and take care, Kent

Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(698 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(133 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(787 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(740 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.