We have been customers of Jackson for many years (and many cars!!) and never have to worry about the quality of work, the communication about what is wrong with the car and an accurate estimate of charges. On this specific repair, when we left the shop, there was still a very strange noise coming from somewhere. I returned back to the shop as the mechanic who performed the work on the car was about to leave but he and Brian stayed around to figure out the noise and take care of it on the spot, no questions asked (it was a small piece of random metal rubbing an certainly not something overlooked or damaged.) Brian apologized for having to bring it back.
This is so reflective of the quality of workmanship, but more importantly, the quality of excellence and people James, Brian, and the team are. We will continue to use Jackson Automotive for all our car needs.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
This is so reflective of the quality of workmanship, but more importantly, the quality of excellence and people James, Brian, and the team are. We will continue to use Jackson Automotive for all our car needs.