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Japanese Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(335 Reviews)
89

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
89
Net Promoter Score ®

Business Details

About

People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At Japanese Auto Repair the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At Japanese Auto Repair the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a Mechanical Engineer with a Masters Degree and over 30 years of experience. Our highly trained, ASE certified factory technicians share in the JAR sentiment that you and your vehicle deserve only the best of care. Having served Suwanee, Georgia and the surrounding cities for years, we are the area’s trusted dealer alternative. Learn more about our auto service in Suwanee, GA and see why so many customers trust us with all of their Japanese car repair needs. WE ACCEPT ALL LOCAL COMPETITOR COUPONS & ALL EXTENDED WARRANTIES. ...more

Categories
Auto Maintenance, Import Auto Repair, Oil Change
Contact
(678) 541-5700

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2355 Mall Of Georgia Buford, GA 30519
Japanese Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(335 Reviews)

JM
gravatar
JUSTIN M.
Atlanta, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2026
verified customerVerified Customer
10
Great work but communication lacking
This shop is beautiful. You can tell they care about the quality of their service because not only is the front of shop clean and tidy but the windows showing the back of shop is kept just as clean. They take pride in their work and it shows. They also saved me $2000 over the dealer price for my service which I also really appreciate! The only minor issue I had and why I docked one star (would dock only half a star if I could) was lack of communication. I was told my vehicle would be ready on a certain date and then heard nothing until 2 days after that date but from that point on communication was fantastic. Would have liked to have been told on the date they said it would originally have been ready so I wasn't just left in the dark wondering.
SHAD H. from Japanese Auto Repair responded on 06/22/2026 06:48 AM

Thank you for taking the time to share such a detailed review!

 

We're thrilled to hear that you noticed the care we put into maintaining both our customer areas and our shop. We believe a clean, organized facility reflects the pride we take in our work, so your comments mean a lot to our team. We're also glad we were able to save you significant money compared to the dealership while still providing quality service.

 

We truly appreciate your honest feedback regarding communication. While we're happy to hear that communication was excellent once we reconnected, we understand how frustrating it can be not to receive an update when an expected completion date changes. Keeping our customers informed every step of the way is important, and we hope you've noticed improvements since then as you've continued to trust us with your vehicle as one of our regular customers.

 

Thank you again for your trust and for recognizing the quality and value we strive to provide. We look forward to serving you again and delivering an even better experience each time you visit!

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