The new Jenkins Hyundai Of Jacksonville will offer you the highest quality service and maintenance for your vehicle.The new Jenkins Hyundai Of Jacksonville will offer you the highest quality service and maintenance for your vehicle.
Don't count on service for EV cars - they'll blame you
I would rate a 0 if I had the ability to. Brought my Ioniq 5 in because it stopped charging after a recall update. They said it was me and to upgrade my system at home. I did. Still didn't charge. Took it in again for a week - they said that I needed a charge point charger at home installed by an electrician. I did. Still didn't change. Chargepoint service told me it was the car. Took it back. They couldn't replicate the problem because they did not have a level 2 charger and refused to use the dealer provided charger. Told me to just go use their supercharger - which works, but its a pain to use that one and there's only 1 public one in the entire city.
Even though Level 1, level 2, and Tesla chargers with adapter - all worked fine for 3 years, I was to accept that they just aren't an option for me anymore. I said it made the car worthless. How could I sell it to anyone when it couldn't charge. So they asked me to check multiple chargers and document it. I did. It's been in again now - for 3 weeks - still there-
They finally tried to charge it on March 1st with the basic dealer provided charger after I begged them to try it-- it blew the fuses to half of their shop!! Instead of realizing the car had a problem- they said they had to order a new charger and would not check it at a level 2 charger until they received the new charger- which took 5 days. But that was Friday and it's Wednesday night. The car hasn't moved since March 2. Bottom line - I'm still waiting. And they don't have a loaner for me - just too busy.
I would never use Jenkins again after them ignoring the problem multiple times. They could probably reinstall the update and I would be fine - but all I've gotten is a runaround. And this is with an 8 year warranty. What good is it when I have just 15,000 miles but their answer is that I have 1 public supercharger that I can use 10 miles away from home and no others in at least a 50 mile radius??
Warranty not honored, Issues ignored, technicians doing nothing and service advisers who blame the customer for the problem. No, I could not recommend them.
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Even though Level 1, level 2, and Tesla chargers with adapter - all worked fine for 3 years, I was to accept that they just aren't an option for me anymore. I said it made the car worthless. How could I sell it to anyone when it couldn't charge. So they asked me to check multiple chargers and document it. I did. It's been in again now - for 3 weeks - still there-
They finally tried to charge it on March 1st with the basic dealer provided charger after I begged them to try it-- it blew the fuses to half of their shop!! Instead of realizing the car had a problem- they said they had to order a new charger and would not check it at a level 2 charger until they received the new charger- which took 5 days. But that was Friday and it's Wednesday night. The car hasn't moved since March 2. Bottom line - I'm still waiting. And they don't have a loaner for me - just too busy.
I would never use Jenkins again after them ignoring the problem multiple times. They could probably reinstall the update and I would be fine - but all I've gotten is a runaround. And this is with an 8 year warranty. What good is it when I have just 15,000 miles but their answer is that I have 1 public supercharger that I can use 10 miles away from home and no others in at least a 50 mile radius??
Warranty not honored, Issues ignored, technicians doing nothing and service advisers who blame the customer for the problem. No, I could not recommend them.