business image

Jesse Britt's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,754 Reviews)
87

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
10
Total ReScores
4.1
ReScore Average
87
Net Promoter Score ®

Business Details

About

WE ARE A FAMILY OWNED BUSINESS. WE STRIVE TO BE THE BEST AND MAKE EVERY CUSTOMER FEEL AS IMPORTANT AND CARED ABOUT AS ANY OTHER. WE WILL EXCEED YOUR EXPECTATIONS AND DELIVER QUALITY WORK AT REASONABLE PRICES. WE ARE CLOSED FOR LUNCH DAILY FROM 12 - 1PM. WE ARE A FAMILY OWNED BUSINESS. WE STRIVE TO BE THE BEST AND MAKE EVERY CUSTOMER FEEL AS IMPORTANT AND CARED ABOUT AS ANY OTHER. WE WILL EXCEED YOUR EXPECTATIONS AND DELIVER QUALITY WORK AT REASONABLE PRICES. WE ARE CLOSED FOR LUNCH DAILY FROM 12 - 1PM.

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(254) 741-6550

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
828 N Valley Mills Dr behind oakleys and orielly auto parts Waco, TX 76710
Jesse Britt's Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,754 Reviews)

MP
MATTHEW P.
Waco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2026
verified customerVerified Customer
10
Honesty & Integrity Are Alive & Well at Jesse Britts Auto
​I recently took my truck into Jesse Britts Auto expecting a major repair bill. Given my vehicle's age and mileage, I was fully prepared to replace the brake pads, rotors, and calipers all at once.

​However, after conducting a thorough inspection, their team let me know that I didn't need nearly as much work as I thought. They determined that only the brake pads needed replacement and the rotors just needed resurfacing—the calipers were still in great shape!

Furthermore, after examining ​the brake fluid, they said since I had had it changed within the last few years, there was no evidence a replacement was needed at this time. They didn't try to upsell me on unnecessary services.

Because of their integrity and transparency, my final bill was hundreds less than anticipated.

​A special shout-out to my service advisor, Thomas, for his excellent communication and trustworthiness throughout the process. It is rare to find an auto shop this honest and straightforward. I will definitely be bringing my vehicles back here for future service!
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