business image

JL Automotive & Towing

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(709 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

Contact
(609) 758-0087

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
339 Route 539 Cream Ridge, NJ 08514-1825
JL Automotive & Towing's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(709 Reviews)

SK
Susan K.
Toms River, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
Category: Service
Susan said they were friendly, very entertaining and explained everything. They were very kind and wonderful to her, and she had been going there for quite some time.
Recommended

GT
GEORGE T.
Cream Ridge, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
George
Great work

Verified Customer
Cream Ridge, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Friendly and fast service!
I needed an oil change and expected to have to wait since they were very busy. I dropped it off and an hour later it was done! Fast, friendly service.
Joe L. from JL Automotive & Towing responded on 07/05/2025 09:39 AM

We appreciate your recognition of our speedy service—it's like we put the oil change on a turbocharge! We aim to keep things running smoothly for you.


DV
Dave V.
East Windsor, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Dave said the service was good, price was reasonable, and he was happy with what they did.
Recommended

Verified Customer
Cream Ridge, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
45k service
Great quick service again!
Joe L. from JL Automotive & Towing responded on 06/26/2025 09:40 AM

We appreciate your feedback! Quick service is what we aim for, like a pit stop without the racing helmet.


SI
SCOTT I.
New Egypt, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Oil change and tire rotation.
I had an appointment for an oil change and tire rotation. Jason was knowledgeable and super fast. I’ll definitely be going back
Joe L. from JL Automotive & Towing responded on 06/22/2025 09:39 AM

We're glad to hear Jason sped through your service like a pit crew! Your trust in us means a lot.


AP
Anthony P.
Bristol, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2025
verified customerVerified Customer
Category: Service
Anthony said he had an oil change not long ago and the bottom plate cover fell off while he was driving, and he had to go to another place to replace it.
Recommended
Joe L. from JL Automotive & Towing responded on 06/14/2025 09:41 AM

We appreciate your feedback and are sorry to hear about the unexpected journey to replace that plate cover. We'll ensure our team tightens things up in the future!


TS
Tyler S.
Allentown, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
Category: Service
Tyler said that they are perfect.
Recommended
Joe L. from JL Automotive & Towing responded on 06/14/2025 09:41 AM

We're glad to hear you think we're perfect—no pressure, though! Your support means a lot to us.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Very pleasant, courteous and efficient!
We are always surprised to run into customers at J&L who are local old time acquaintances who have moved out of the area but continue to bring their vehicles here for service!…, and just happen to be there when we are there. Amazing and speaks volumes on the great experience they continue to get here.
Joe L. from JL Automotive & Towing responded on 06/13/2025 09:41 AM

It's fantastic to hear that our service keeps old friends coming back for more! A great crew and great cars make for some fun reunions.


Verified Customer
Englishtown, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
June 2025 Service Visit
Consistently excellent.
Joe L. from JL Automotive & Towing responded on 06/12/2025 09:39 AM

We appreciate your loyalty and are glad to keep the excellence rolling like a well-oiled machine!


ML
Michael L.
Cream Ridge, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
Category: Service
Michael said they have a quick turnaround, good customer service, and the price was right.
Recommended
Joe L. from JL Automotive & Towing responded on 06/11/2025 09:39 AM

We appreciate the shout-out for our quick service and customer care—it's what we aim for! Good prices are just our cherry on top.


LE
gravatar
LINDA E.
New Egypt, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
They're so thorough
They let me know while they were working on the transmission that there was an issue I didn't realize on the rear brakes and showed me exactly what they were talking about. I never would have realized this was an issue. They're very thorough. Always polite and courteous service. They picked me up and dropped me off because it was a time consuming job to fix the transmission.
Joe L. from JL Automotive & Towing responded on 06/02/2025 09:37 AM

We're glad you found our service as thorough as a good detective story! It's our pleasure to keep you informed while your car gets the TLC it deserves.


MS
gravatar
MARIA S.
Clarksburg, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Honest and reliable
In the last two weeks I have used JL and they haven’t disappointed us. Please if you have any issues trust JL and they will get any job done. I am so amazed by the employees at JNL they are experienced in any issue I own a 28 foot mobile truck and my baby is my Jeep Wrangler and I won’t trust anyone with any of my vehicles except JL and Dwayne I love you
Joe L. from JL Automotive & Towing responded on 05/31/2025 09:49 AM

We appreciate your trust in us, and it's great to hear our team impressed you! Your Jeep and mobile truck are in very good hands with us.


WR
gravatar
WENDY R.
New Egypt, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Replace AC compressor, serpentine belt, tensioner
Excellent service. Tripple A towed my car there Friday close to closing on Memorial Weekend. Saturday they were able to evaluate and give me a cost for repair, order parts.

They are one of the few shops that are open on Saturdays!

Dwayne let me know the status and when the car was finished.
Joe L. from JL Automotive & Towing responded on 05/31/2025 09:49 AM

We're glad to hear you had a top-notch experience, even during a holiday weekend! Dwayne is our superstar; he loves keeping everyone in the loop.


MS
gravatar
MARIA S.
Clarksburg, NJ
Ford E450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
JL automotive service
I can always count on JNL automotive service whenever my truck has an issue. They are reliable and fair and get the job done. I will continue to use JNL for all my car and truck services. You guys rock.
Joe L. from JL Automotive & Towing responded on 05/25/2025 09:41 AM

We're glad to be your go-to crew for truck troubles! Rest assured, we’ll keep rocking the reliable service you expect.

Service Coupons and Posts
Thank you for the positive feedback! We appreciate your support and are glad you were satisfied with our work.
Learn More

Thank you for your positive feedback! We are glad to hear you were satisfied with Jason's service and look forward to seeing you again.
Learn More

We sincerely appreciate your kind words. Our team is dedicated to providing thorough and courteous service to ensure your vehicle is in top shape. Thank you for trusting JL Automotive & Towing.
Learn More

Thank you for your kind words! We appreciate your trust in our team and are glad to hear that we’ve met your expectations with your vehicles.
Learn More

Thank you for your kind words! We strive to provide excellent service, even on weekends, to ensure your needs are met.
Learn More

Thank you for your kind words. We appreciate your trust in us for your truck and automotive needs.
Learn More

Thank you for your thoughtful review. We’re glad to hear you were pleased with our diagnostic and repair services.
Learn More

Thank you for your positive feedback! We appreciate your trust in our qualified technicians and are glad to provide quick, reliable service.
Learn More

Thank you for your kind words. We are committed to providing top-notch service and appreciate your support.
Learn More

Thank you for the positive feedback! We're glad to hear you received great service while getting your new battery.
Learn More

Thank you for the kind words! We are proud to provide quick and positive service to our valued customers.
Learn More

Thank you for your positive feedback. We strive to provide excellent service and are glad your brake job met your expectations.
Learn More

Thank you for your trust and recognition of our honesty. We strive to provide the best service by prioritizing your needs and safety.
Learn More

Thank you for your outstanding review. We're committed to providing top-notch service and appreciate your recognition of our team’s efforts.
Learn More

Thank you for your positive feedback. We're glad to know our work met your expectations at JL Automotive & Towing.
Learn More

Thank you for your continued trust in JL Automotive & Towing. We appreciate your loyalty and are glad to provide timely, thorough service to keep you safe on the road.
Learn More

Thank you for your loyalty over the years. We're committed to providing top-notch service and appreciate your trust in us.
Learn More

We appreciate your kind words about our customer care and timely service. Thank you for trusting JL Automotive & Towing for your repairs.
Learn More

Thank you for your generous review. We're committed to providing thorough, honest, and professional service to all our valued customers.
Learn More

Thank you for your kind words. We're glad to hear we could get the job done for you efficiently.
Learn More

Thank you for your kind words and trust in our services. We're dedicated to ensuring your safety on the road.
Learn More

Thank you for your kind words! We're glad to hear our team provided efficient service during your visit.
Learn More

Thank you for your incredible feedback! We're dedicated to providing top-notch service and are glad you chose us for your tire replacement.
Learn More

Thank you for your kind words. We are committed to providing prompt, courteous service and expert care for your automotive needs.
Learn More

Thank you for your kind words! We're glad to hear our team provided excellent service in repairing your tire and addressing your concerns.
Learn More

Thank you for your wonderful feedback. We’re glad to hear our staff took great care of your vehicle and provided helpful recommendations.
Learn More

We truly appreciate your kind words and trust in our services. It’s our goal to ensure you’re back on the road quickly and reliably. Thank you for choosing JL Automotive & Towing.
Learn More

Thank you for your positive feedback! We're glad to hear you had a quick and satisfying oil change experience with us.
Learn More

Thank you for your kind words! We’re glad to hear you were satisfied with our quick service and attention to detail.
Learn More

Thank you for your kind words. We take pride in offering excellent service and appreciate your support for JL Automotive & Towing.
Learn More

Thank you for your valued feedback. We're committed to providing honest and efficient service without upselling unnecessary services.
Learn More

Thank you for your kind words. We are dedicated to providing quick and efficient service to all our customers.
Learn More

Thank you for your kind words about our staff and timely service. We appreciate your recommendation and look forward to assisting you again in the future.
Learn More

Thank you for your wonderful feedback. We're glad we could address your braking issue quickly and efficiently. Your satisfaction is our priority.
Learn More

Thank you for your kind words about our quality service. We strive to make every repair experience easy and satisfactory.
Learn More

We appreciate your kind words and trust in our services. Our team is dedicated to ensuring your vehicle is well taken care of. Thank you!
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.