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LaFontaine Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,220 Reviews)
48

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
72
Total ReScores
4.9
ReScore Average
48
Net Promoter Score ®

Business Details

About

The LaFontaine Hyundai service center employs expert technicians who provide quality Hyundai repair and maintenance. The LaFontaine Hyundai service center employs expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(313) 561-6600
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
2027 S. Telegraph Road Dearborn, MI 48124
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,220 Reviews)

NZ
gravatar
Nabil Z.
Dearborn, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2024
3
Category: Service
Poor Professional sales experience
Teddy expressed poor professional mood when promoting a lease offer to me on sep.12.2024. What he claimed is the offer was not the same I ended by. He promoted a higher trim which I agreed on to proceed in accepting the lease offer, after signing papers and received the car it turned out it is the lower trim. He said that his manager didn’t agree with him to let me pay lease monthly payment for the upper trim as the same as for the lower trim. He claimed falsely free services in the lease offer , which were not mentioned on the lease offer I signed on. I was shocked when he was asking me to sign on a2024 model rather than 2025 model. The manger interfered and lowered my lease Monthly payments.
Teddy promised me falsely as a courtesy and showing apology for his inaccurate promotion for the lease offer , to get me Car mats when I will come to a car service on Wednesday Sep.25.2024.
Teddy let me wait in front of his desk for 2hrs.waiting for him to come back from another location . When I called him , that I am still there waiting , he said within so poor professional mood , that he cannot offer the mats , since his manager didn’t agree on equipping the car by the mats.
Paul is the best sales employee in this dealer.
He packed up Teddy when I came for the 2nd time to be trained on how to benefit from the car options since Teddy was not able to help, since he is ( new ) as he said .
I don’t recommend this dealer to any one.
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