Business Solutions
English French Canadian
SureCritic / Hyundai Dealer / Liberty Hyundai
business image

Liberty Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(646 Reviews)
70
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
80%
4 stars
12%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
13
Total ReScores™
4.4
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Liberty Hyundai offers the highest quality repair and maintenance for your vehicle. Liberty Hyundai offers the highest quality repair and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(605) 716-2000
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Mountain Time (Us & Canada)
404 Cambell Street Rapid City, SD 57701
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(646 Reviews)
Write a Review
Recent Reviews
TW
gravatar
Tyler W.
Rapid City, SD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2023
0
Unhappy
We have had our vehicle in for servicing a noise in the back of the vehicle. We have brought the vehicle in on many different occasions and they are still unable to fix the problem. They tell us they can't hear the noise and need us to go test drive it for them. When we go in to test drive it, it almost instantly makes the noise. They have "fixed" a few different things now with no solution to the original problem.
JO
gravatar
Joshua O.
Box Elder, SD
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine maintenance
Very fast, friendly and thorough!
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 03/23/2022 11:28 AM

Joshua,

We appreciate you coming into our dealership and letting us service your Sonata.  Have a great week!

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

LE
gravatar
Luwanda E.
Cedarbutte, SD
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
first service at Liberty Hyundai
i would just like to say awesome work and thanks for getting my car in the shop before my appointment date and complete everything the request on my car thank you
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 02/18/2022 03:58 PM

Luwanda,

Thank you for taking time to complete our survey.  We appreciate you chosing us for your service needs and look forward to your next visit.  Have a wonderful weekend!

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

JC
gravatar
James C.
Spearfish, SD
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
My 2nd Service to New Car
Liberty Hyundai is a very good place to have your car serviced. Staff is friendly and will take good care of your vehicle.

As noted, Corporate Hyundai should do a better job with their offer of three free oil changes when you buy a new car. Too many stipulations with it. Confusing to the costumer and even the dealers.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/09/2022
Service Type: Maintenance
8
Category: Service
Service was good but three free oil changes are difficult to get.
Rainey was very helpful and as far as I could tell all oil change checklist was completed. Not happy with Hyundai's offer for three oil changes on new vehicles. Very confusing to me and even the service dept.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 02/11/2022 05:28 AM

Good Morning Jim , Thank you for taking the time to speak with me regarding your survey.
We have many customers with similar frustration with the complementary oil changes and understanding 
the guide lines to the program. I have been informed that Hyundai does also review these surveys.We are glad 
your service at Liberty was good. We look forward to your next service visit. Hope you have a good weekend.

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

Verified Customer
Newcastle, WY
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
AVOID HYUNDAI
You’re dealing with a front for Hyundai and once you have an issue, the dealership will drop any assistance or interest in helping.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 01/31/2022 06:04 AM

Warranty repairs are approved from Hyundai, any questions on why something is not covered is then directed to Hyundai Customer Care once we relay the reason we receive.  Unfortunately the dealer cannot complete any work or order any parts without approval. At our dealership level we did assist in a rental at no charge to you that you had for a week and drove over 3000 miles.  We like to work with all of our customers and Hyundai on there vehicle issues within the warranty parameters from the manufacture.      

Tim Schuster
Service Director 
Liberty Superstores

Verified Customer
Deadwood, SD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Nothing to say
Friendly people
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 01/23/2022 07:48 PM

Thank you for taking time to complete our survey.  We appreciate your feed back.

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

DA
gravatar
Donna A.
Whitewood, SD
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Worst service department and vehicle brand
Service department staff seem like they don’t have a clue to what they are doing.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 01/24/2022 12:10 PM

Hi Donna, I have reached out via text to see what is going on with your vehicle. If possilbe, please reach out so we can resolve this issue. I will do my best at my dealership level to help resolve these issues. We do not have access to other dealerships documents and history. Thank you for your time in this matter.

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

RE
gravatar
Roy E.
Hot Springs, SD
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
I was there an hour before my appointment,they got me rite in and done the warranty work and I was on my way earlier than I expected. Friendly and courteous.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 12/22/2021 03:43 PM

Hello Roy,

Happy Holidays from Liberty Import Center and Thank you for completeing our survey!  We appreciate your buisness and look forward to seeing you in  2022.

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

VL
gravatar
Vicki L.
Rapid City, SD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Wonderful, as always
From check in with Rainey, to the full jobs with the service staff, I am always so very happy to come in. This time was a big visit...oil change, switched out my all weather tires/wheels to my snow tire/wheels, time for a filter change and needed a computer system update.

All jobs are always completed in a timely fashion and I'm updated with any delays or unexpected expenses.

I've stayed with this dealership since 1990 when they were selling a competitor's brand. They picked up Hyundai about 2010 or so, I believe, and my salesman showed me the Sonata when I came in to buy a new car. I was impressed by the overall value and decided to switch brands. I was glad I did and that this dealership kept the Hyundai brand.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 12/16/2021 05:38 AM

VIcki,

Thank you for the great review!  We appreciate our customers and look forward to seeing you again.  Happy Holidays and we will see you in 2022!

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

Verified Customer
Manderson, SD
2019 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/13/2021
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Not acceptable!
One appointment turns out to be needing another appointment.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 12/13/2021 08:44 AM

God Morning,

We apologize for you having to return for a second visit to complete the work, however we will be happy to work you in promptly once the body damage is repaired on your vehicle so we can complete your recall.  Please let us know if we can assist in any way or contact us if you have further questions.  

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

DJ
gravatar
Donnalynn J.
Wall, SD
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome Service every time
I have bought 2 cars from Liberty Hyndai and sent a family member their way to purchase a car as well. The Service Department is top notch. They remember their customers and are always pleasant and helpful as well as fast and efficient.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 11/26/2021 11:26 AM

Good Afternoon Donnalynn,

We appreciate your feedback and appreciate your business.  We look forward to seeing you again in the new year and have a wonderful holiday season!

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

JH
gravatar
Jackie H.
Rapid City, SD
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
excellent
excellent
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 11/16/2021 03:44 PM

Hello Jackie,
We are so glad you had a great experiance while at our service department.  We look forward to seeing you again at your next visit. 

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

HD
gravatar
Heidi D.
Rapid City, SD
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nice Place
Friendly Staff, Timely, and there were no problems with the staff at all.
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 11/12/2021 05:13 AM

Thank you for the great review and coming in to see us!  We look forward to assisting you in the future!

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

RS
gravatar
Robert S.
Deadwood, SD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
every one was so nice thank you guys
want to thank the guy who did the work on our car . THANK HIM DEARLY
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 10/28/2021 02:01 PM

Thank you Robert for the great review and coming into use for you vehicles needs.  We look forward to working with you again and have a great weekend.

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

Verified Customer
Rapid City, SD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best place on town!
Staff are always friendly, accommodating and efficient. Service is great!
LORENA RAINY A M., Service Manager from Liberty Hyundai responded on 10/28/2021 06:01 AM

Thank you for visiting our dealership for youe service needs.  We appreciate your buisness and look forward to seeing you again! 

Rainy Mullivan
Service Manager
Liberty Imports Center
605-716-2000
RAINY@LIBERTYSUPERSTORES.COM

Businesses Near You
Bob's Auto Service
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,262 Reviews)
Belly Brothers Auto Tech
85
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(543 Reviews)
Newell Service Center
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(25 Reviews)
Vehicle Reviews
vehicle image
2026 IONIQ 9
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(2)
vehicle image
2025 Elantra
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(635)
vehicle image
2025 Elantra Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(118)
vehicle image
2025 Elantra N
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(96)
vehicle image
2025 IONIQ 5
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(279)
vehicle image
2025 IONIQ 5 N
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(28)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(205)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(649)
vehicle image
2025 Kona Electric
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(53)
vehicle image
2025 Palisade
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1120)
vehicle image
2025 Santa Cruz
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(429)
vehicle image
2025 Santa Fe
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(804)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(581)
vehicle image
2025 Sonata
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(195)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(179)
vehicle image
2025 Tucson
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1584)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(920)
vehicle image
2025 Tucson Plug-In Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(36)
vehicle image
2025 Venue
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(205)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.