Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
The mechanics took the time to carefully inspect my car and clearly explained what the issue was, along with the repair options available. I really appreciated their honesty and transparency about the pricing there were no surprises or unnecessary upsells.