Horrible experience here. Unprofessional and owner can’t be trusted.
SB
Sam B.
Minneapolis, MN
06/07/2022
0
STAY AWAY FROM THIS SHOP
STAY AWAY FROM THIS BUSINESS
I normally don't leave reviews, but I must given the circumstances. Please take the time to read this as I desire to prevent others from making the same mistake that I did in going to this shop and attempting to give it a chance. If you value your mental health, being treated with respect and seeing others treated with respect, trustworthiness, your car's health, and your money, look elsewhere. Consider my experience and decide for yourself.
If you value good customer service, do NOT go here. The shop owner (Howard) has made me feel completely disrespected and unvalued as a customer on numerous occasions, is abrasive and impatient over the phone and in-person, does not attempt to engage in and grow a customer-centered relationship, and ridcules my questions often, making me feel guilty for asking them in the first place. See for yourself.
If you value a company/an owner that demonstrates respect towards their staff, do NOT go here. Howard has demonstrated shocklingly mean behavior towards his staff, especially the gentleman that works the front desk (who is very kind and tries his best). He has made degrading remarks to his staff in front of myself and other customers. I can't imagine what it's like working there and I feel sorry for his employees whom seem very nice and helpful. See for yourself.
If you value quality parts being put into your car, do NOT go here. The parts they've installed into my car are questionable and have failed on numerous occasions, dissolving my trust and making me question Howard's integrity. If you find yourself in the situation of a part failing after getting your car serviced here, you'll likely find out quickly that you are not prioritized and are put on the backburner and made to feel guilty. See for yourself.
Howard's aggregious behavior has finally made me decide to end this overall negative experience and look elsewhere. I hope whoever is reading this can learn from my experience and prevent themselves from making the same mistake I did in going to this shop.
BJ
brian j.
Chanhassen, MN
10/22/2018
I love this place
Howard was referred to me by my brother Eric. It's a throwback to the old days when you could trust your local mechanic and avoid the dealers etc. He's honest, provides loaner cars free of charge when he has availability and he does great work. I fire his name out to whoever I can.
Recommended
HL
Hailey L.
Hopkins, MN
03/29/2018
Wouldn’t come here.
For a person to sexually harass you and make advances at you is extremely unprofessional. Never again!
Not Recommended
KP
KEITH P.
Hopkins, MN
09/16/2011
Verified Customer
Howard is great!
I've been bringing both of my cars to Howard for about 2 years now...and he's always very straight forward AND honest. Plus, he always calls to explain the exact problems before he does the work. And usually he has a free loaner available for me to use so I can still have a productive day at work.
Recommended
CA
CINDY A.
Minneapolis, MN
09/06/2011
Verified Customer
Great Service
I have never experienced a problem at Minnetonka Auto Service. Howard and the rest of the staff are always friendly and courteous. It is easy to drop my car off and then use the bus to get to/from work. The prices are comparable if not better than other garages. I have no plans to take my car elsewhere for service.
Recommended
VW
VAL W.
Bloomington, MN
08/25/2011
Verified Customer
SUPERIOR SERVICE!
I completely trust Minnetonka Auto Service with my vehicle. Very reasonably priced, and quick service. I highly recommend!
Recommended
DF
Danielle F.
Eden Prairie, MN
08/10/2011
Fast, reliable, competent topped with great customer service!
I brought my vehicle into Minnetonka Auto Service not long after they first opened, knowing nothing about them, after I found a coupon for an oil change in the paper. I was intstantly impressed with their shop, cleanliness, friendliness and knowledge. The oil change was quick and I felt the peace of mind knowing that after years of car ownership, I'd finally found a shop to call "home". I now take all my vehicles to Minnetonka Auto Service, and have recommended them to family & friends who also take their cars there now as well. I will be a life-long customer. Thank you Minnetonka Auto Service!
Recommended
RC
RENEE C.
Minnetonka, MN
07/28/2011
Verified Customer
Outstanding Service
Finally, an auto service that I can trust to do only what is needed at a competitive price. Howard and Katie have it all together; professional and personable service! And really close to home. I never have to stress anymore about where to take our cars for routine maintenance and repairs! RC - Minnetonka
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
