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Nalley Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(72 Reviews)
83
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Score Details

5 stars
83%
4 stars
12%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
29
Total ReScores™
4.9
ReScore™ Average
83
Net Promoter Score ®

Business Details

Categories
Contact
(678) 210-2300
No Business Hours Provided

Business Hours

* No Time Zone Provided
7909 Mall Parkway Lithonia, GA 30038
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(72 Reviews)
Write a Review
Recent Reviews
CS
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Chastity S.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2022
10
Category: Sales
Top Notch Service.
Hey
KN
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Kimberly N.
Kathleen, GA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Sales
My salesman was Awesome
The initial start wasn’t a good one but once I was introduced to Marquis I knew things were about to change. He did more than sell a car he began a relationship, Very professional, knowledgeable and definitely a People Person
KR
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Kristy R.
Stone Mountain, GA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customerVerified Customer
10
Category: Sales
Excellent customer service
Very welcoming from the beginning. Explained the entire process and most of all it didn’t take all day. Very professional and knowledgeable about the vehicles. I would definitely recommend this dealership to anyone. Akheel was my service person and he was great. The day after I purchased the vehicle I got a screw in my tire. Joseph in the service department was also great. Quick fix on the tire and pleasant disposition. Overall a great experience.
CM
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Casey M.
Conyers, GA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
9
Category: Sales
Great Service!
The process at Nalley Hyundai was exceptional! Everyone was friendly and very helpful. My sales associate Marquise was Great! He was very knowledgeable, personable and was very kind to my girls and I during our visit.
CS
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Charles S.
Stockbridge, GA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
New purchase
Had what I was interested in , and everyone at dealership was knowledgeable, proficient and just plain nice and considerate.
Verified Customer
Decatur, GA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
verified customerVerified Customer
10
Category: Sales
Everything went extremely well with the Salesman.
My overall review remains a 5 Star, the only complaint is for the delivery team, please run the car, let it warm up to its maximum limit. Find the foul burn off smell, a new Haundi vehicle burn off is Frightening, awful and toxic. It smell like burnt plastic for days, this is definitely unacceptable on a new car delivery.
The Service Department didn't seem to take the issue serious, giving us a service time almost 2 weeks later. I will think twice about the service department. Someone should have suggested looking at the car the following Saturday, I was told they probably can't get to it. A new car that smells like its on fire, really?
WS
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Wayne S.
Fairburn, GA
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
verified customerVerified Customer
10
Category: Sales
Excellent customer service.
Thank you for your great customer service. I love the car and it’s been a great experience. I will definitely recommend people to you. Thank you marquis.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/25/2021
10
Category: Sales
Very easy getting the vehicle
Good service
ANTHONY A. from Nalley Hyundai responded on 12/27/2021 10:13 AM

Spoke with customer. Said he was not aware that he gace us a 2.

AB
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Amiya B.
Covington, GA
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
9
Category: Sales
First time buyer
This was the first time I have bought my own car. Marquis was very helpful throughout the entire process.
CN
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Constance N.
Conyers, GA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
8
Category: Sales
Great experience
Everyone and everything met my expectations
SJ
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Sheila J.
Decatur, GA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customerVerified Customer
10
Category: Sales
Marquis Williams
Exceptional customer service. Made car buying so easy. Will recommend him if you are in the market to buy a car. Marquis picked out the perfect car for me. Thanks so much!
PH
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Patricia H.
Decatur, GA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customerVerified Customer
10
Category: Sales
Very good service ?
Will recommend visiting ?
DH
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Demetric H.
Conyers, GA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Sales
Excellent
Everything was excellent
PS
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Patricia S.
Decatur, GA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
10
Category: Sales
I Look for Customer Service
Marquis, I greatly appreciated all you did doing my purchase of my Palisade SUV. His professionalism and knowledge of the inventory, made my experience great. Thanks!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2021
10
Category: Sales
I Love My Palisade!
My salesperson was very professional and very excited about selling me my SUV. The entire process was very good and exciting ., thanks to the “GOAT.”

Why I gave a 4-Star? I dinged you for how long it took for the final delivery of Ms. Pearl.
Overall; you would have gotten a 10.

I will give my salesperson and finance department a “10”
ANTHONY A. from Nalley Hyundai responded on 08/23/2021 04:07 PM

Spoke with client and they are satisfied with our explanation.

SM
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Spring M.
Decatur, GA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
10
Category: Sales
It was very business and professional that means a lot.
They take their time with each customer. Very polite and professional. You could tell they love what they do.
AP
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Ajana P.
Decatur, GA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
verified customerVerified Customer
9
Category: Sales
Great Experience
My experience was great. It was a smooth transaction
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