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Northwood Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(315 Reviews)
64
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Score Details

5 stars
80%
4 stars
12%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
5.0
ReScore™ Average
64
Net Promoter Score ®

Business Details

About

Northwood Hyundai is located just off the 101 in Eureka, CA. We are family owned and operated, and have been serving the community for over 50 years! Call us or visit our website to schedule your next appointment for service. Northwood Hyundai is located just off the 101 in Eureka, CA. We are family owned and operated, and have been serving the community for over 50 years! Call us or visit our website to schedule your next appointment for service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(707) 443-4861
Closing in 50 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
233 7Th Street Eureka, CA 95501
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(315 Reviews)
Write a Review
Recent Reviews
Verified Customer
Arcata, CA
2019 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
They seem overworked resulting in incomplete workmanship and congeniality.
Northwood Hyundai needs a morale booster perhaps. Maybe they're overworked. I can only trust my car is in good hands... even though the last visit was incomplete and they barely took responsibility for it. And lacked in social graces. I hope that changes. That's one reason why I bought a new car.
AP
gravatar
Allayne P.
Mckinleyville, CA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
review of visit
I miss the free carwash. But I know its not their fault, they can't find people that WANT to work
WILL M. from Northwood Hyundai responded on 03/11/2022 02:59 PM

Thank you for your survey. We may have a washer start in a couple weeks.

Jeff

PP
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Patricia P.
Eureka, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great auto service
Always friendly staff and experienced workers. Thank you ?
WILL M. from Northwood Hyundai responded on 02/24/2022 09:50 AM

Thank you for your survey.

Brent

Verified Customer
Eureka, CA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Another satisfied customer
Excellent service!
WILL M. from Northwood Hyundai responded on 02/24/2022 09:49 AM

Thank your for your survey.

Brent

CS
gravatar
Craig S.
Samoa, CA
2020 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
good
good
WILL M. from Northwood Hyundai responded on 11/11/2021 09:01 AM

Thank you for your survey!

Verified Customer
Arcata, CA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
they do the best to get the job done
they could be more courteous and forthcoming with explanations and more detailed.
Recommended
WILL M. from Northwood Hyundai responded on 07/27/2021 06:56 AM

Thank you for your survey.

Jeff

CK
gravatar
Charles K.
Arcata, CA
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another satisfied customer
Northwood's service department has kept my 2010 Hyundai Accent running strong for, lo, these many years, and now at 314,350 miles, it is still going strong. Thank you Northwood. You guys are the best!
Recommended
WILL M. from Northwood Hyundai responded on 07/27/2021 06:55 AM

Thank you for your survey.

Brent

Verified Customer
Eureka, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and friendly service.
Excellent service! Went the extra mile getting my repairs covered under warranty.
Recommended
WILL M. from Northwood Hyundai responded on 07/19/2021 08:21 AM

Thank you for your business and your survey.

Brent

WILL M. from Northwood Hyundai responded on 07/22/2021 07:01 AM

Thank you for being our customer.

KC
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Karen C.
Eureka, CA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. Very clean. Waiting area spacious.
The staff is very friendly and knowledgeable. Easy to make an appointment. My car always is in great shape because it has had good service.
Recommended
WILL M. from Northwood Hyundai responded on 06/28/2021 06:41 AM

Thank you for your business and your survey.

Brent

LH
gravatar
Larry H.
Eureka, CA
2002 Hyundai Xg350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is pleasant and helpful
Always a pleasure to have my car serviced at Northwood Hyundai.
Recommended
WILL M. from Northwood Hyundai responded on 06/02/2021 07:37 AM

Thank you for your business and your survey.

Brent

AG
gravatar
Albert G.
Mckinleyville, CA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quskity
Has always provided quality snd honest service.
Recommended
WILL M. from Northwood Hyundai responded on 05/13/2021 08:02 AM

Thank you for your survey.

Brent

Verified Customer
Crescent City, CA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous service and attention to my concerns.
Courteous service and attention to my concerns.
Recommended
WILL M. from Northwood Hyundai responded on 05/05/2021 07:16 AM

Thank you for your business and your survey.

Brent

Verified Customer
Klamath, CA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Only game in town.
I bought a service package with my vehicle. This is the only game in town.
Recommended
WILL M. from Northwood Hyundai responded on 04/19/2021 07:25 AM

THANK YOU FOR YOUR SURVEY AND YOUR BUSINESS.

BRENT

SL
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Suzan L.
Eureka, CA
2021 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
WILL M. from Northwood Hyundai responded on 03/23/2021 06:55 AM

Thank you for your business.

Brent

EB
gravatar
Emelia B.
Mckinleyville, CA
2020 Hyundai Kona Ev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
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