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Paul's Auto Repair LLC

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(116 Reviews)
-33

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-33
Net Promoter Score ®

Business Details

About

Family Owned & Operated- Here at Paul's Auto Repair we take a great deal of pride in our work which is why not only offering a quality product and service at an affordable price means so much but also presenting ourselves in a professional and friendly manner is a must. Here, we'll give you an honest, straight-forward answer to whatever Family Owned & Operated- Here at Paul's Auto Repair we take a great deal of pride in our work which is why not only offering a quality product and service at an affordable price means so much but also presenting ourselves in a professional and friendly manner is a must. Here, we'll give you an honest, straight-forward answer to whatever your mechanical problems may be. We'll treat your vehicle like one of our own and make sure the job gets done right; the first time! ...more

Categories
Auto Maintenance, Transmission Repair, Oil Change
Contact
(860) 568-8819

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
422 Tolland Street East Hartford, CT 06118-1344
Paul's Auto Repair LLC 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(116 Reviews)

LB
gravatar
Lee B.
Newington, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2026
0
Lee B.
Absolutely worst experience. I moved to the area and was looking for a reputable auto body shop. My car had no transmission fluid and had a low battery they claimed (keep in mind you'll commit to bringing your car there but do not include there is a $163 diagnostic fee)- I trusted them and allowed them to do $2,400 in labor (keep in mind the invoice does not include labor in the total when you receive- so look out for that). The first day I drove the car after getting it back, the car stalled and I had to get it towed back to the repair shop. I HAD TO CALL 2 days later to figure out what was going on with my car and they told me they ran the code (keep in mind when I brought the car there, there was no check engine light but it was stored in the history- why wasnt that done the first time) and the transmission was going. They let me know it would be $5700, then tried to tell me I should invest in getting my transmission replaced to increase the car value. Before knowing the issues my car was priced at $1700 based on year and age- simple commuter car -2014 but a subaru which is reliable (mileage wasnt outstanding). When I decided to pick up the car, the manager asked me why I was not allowing the work and I let him know I found it weird that after receiving my car and driving it for 30 minute the car started having even worse issues. He contradicted himself, let me know that they did a test drive AFTER they fixed the car (the issues with my car happened almost instantly after I drove it after I picked it up) and thats why they couldnt tell if there was issues. He then asked for $163 for a diagnostic fee which was ridiculous (once again they dont tell you this). Long story short- bringing my car there cost me $10,400 (cost of rentals for 3 weeks, the worst that was a waste of time and the downpayment on a new car). They harass you for reviews after you get the work done, so please be aware and shop around. This is a sales driven repair shop.
UPDATE: THEY JUST CALLED ME ASKING TO PICK UP MY CAR.... IT HASNT BEEN THERE FOR WEEKS/ NOW I QUESTION EVERY PART OF THE SERVICE I RECEIVED- DID THEY EVEN HAVE THE RIGHT CAR?!?!?
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