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SureCritic / Auto Repair / Pfefferle Tire & Automotive Service Inc.
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Pfefferle Tire & Automotive Service Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,600 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
90%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
13
Total ReScores™
3.9
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU DECIDE!” ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(513) 829-1900
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
479 Nilles Rd Fairfield, OH 45014
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Pfefferle Tire & Automotive Service Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,600 Reviews)
Write a Review
Recent Reviews
BK
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Bruce K.
Hamilton, OH
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Good, quick service at a competitive price.
Good, quick service at a competitive price. The staff is friendly and knowledgeable.
CG
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CARRIE G.
Fairfield, OH
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Great service!
The team at Pfefferle always keeps me updated on the status of my repairs. They make recommendations on what my car needs and I feel comfortable with what they recommend. Great, friendly service!
TB
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Todd/ Lori B.
Fairfield, OH
Mazda CX-30
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Great yet again!
Not our first trip and also not the first time they have told me that I do NOT need a repair another facility (Dealer) told me that I needed. Thanks for your integrity!
MO
Maria O.
Fairfield, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Maria said they were confident and quick.
Recommended
JS
Jeff S.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Fast and friendly
They were fast and friendly, doing what I asked, and were inexpensive doing so. Will go back.
RL
Rachel L.
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
First time customer
Great experience for a first visit. Friendly staff. Sam and Andy were kind and up front with details. I will definitely be back.
TS
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Tom S.
Cincinnati, OH
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
9
had 4 tires mounted and balanced
no issues at all
DC
Doug C.
Hamilton, OH
Mazda CX-7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
Category: Service
Doug said this business was really efficient and did what they were supposed to do.
Recommended
BO
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BARB/WILMA O.
Fairfield, OH
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Oil change
Guys were nice
GH
Gary H.
Fairfield, OH
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Quick and professional
Good, professional service. Minimal waiting.
FA
Frank A.
Fairfield, OH
Pontiac G6
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/02/2025
verified customerVerified Customer
7
Oil Change and light bulb change
Everything was good except the standard oil change was over 40$ I lost my coupon at work
Chris P., Owner from Pfefferle Tire & Automotive Service Inc. responded on 06/03/2025 05:07 AM

Hello.  The coupon you brought us was for the wrong company.  We still gave you a discount in an attempt to accomodate.  But two stars?  Please let me know how we can improve, thanks.

JP
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JoAnn P.
Fairfield, OH
Ford Escape
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/01/2025
verified customerVerified Customer
0
Girl at front desk friendly. “Mechanics”doing oil change seemed like they were somewhere else!
Guy drove my car out when it was finished,he sat in car for a few more minutes . Then got out I said Thank You… He said yep then walked away. I’ve been here about 5 times for oil change and tire rotation the last 2 times I’ve felt like I’m inconvenience to them. Last oil change I had tire’s rotated. Nothing said about my brakes . One week after my rear brakes were grinding. In the past your mechanics would have seen that when rotating tires and would have let customer know about it. I won’t be back. Thank you
Chris P., Owner from Pfefferle Tire & Automotive Service Inc. responded on 06/03/2025 05:50 AM

I am glad we had a positive conversation JoAnn, thank you.  We look forward to seeing you in the future.  

Verified Customer
Fairfield, OH
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Transmission Flush
great people good price
WS
Wade S.
Oxford, OH
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Excellent service done in half the estimated time
Great price excellent service. Will definitely recommend to family and friends.
SF
Scott F.
Cincinnati, OH
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
always quick and friendly
I have a friend that owns two auto service shops but I come here because I don't need an appointment and the service is always excellent.
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