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P&M Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(634 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

Our Certified Service department is staffed with highly qualified and experienced Service Advisors and Auto Repair Technicians. We have been providing Automotive Repair to Salem, Oregon and surrounding areas since 1975. Our Certified Service department is staffed with highly qualified and experienced Service Advisors and Auto Repair Technicians. We have been providing Automotive Repair to Salem, Oregon and surrounding areas since 1975.

Categories
Auto Repair, Diesel Services, Towing Service
Contact
(503) 363-9956

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
264 Lancaster Dr NE Salem, OR 97301-5111

Affiliations

AAA - Approved Auto Repair
ASE
P&M Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(634 Reviews)

JW
Jason W.
Wellton, AZ
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
Category: Service
Jason said the business was fast, effective, effective communication, and a good business to work with that met all of his needs.
Recommended

LG
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LINDSAY G.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Good Work
I take my Truck to them every time we have a problem and they do good work.

KR
Kristen R.
San Francisco, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
Category: Service
Spoke to Kathy. She said the vehicle broke down, it was very traumatic, everyone was really kind all around and they are great.
Recommended

DS
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DON, SANDY S.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Battery issues
I had battery issues on my truck. It turns out that my 2018 truck had the original batteries. They checked the system to make sure everything was working correctly and installed new batteries.

DS
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DAVID S.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
I've trusted them for 25 years!
Besides being friendly, easy to work with in explaining my needed repairs, not trying to sell me things that aren't broken--it's the trust that I've built with them over the years that matters most. They hire/train people that know what they are talking about and almost always fix my problems the first time and fast! I usually get my car back the same day it comes in for repair or at most the next business day if a bigger job. Best of all, their repairs are almost always done perfectly and long-lasting because they stand behind their work with guarantees of time or mileage. On this last service with P&M, I even had to be towed-in and my AAA membership assigned P&M Towing services. P&M Towing called me within 10-15m of hanging up with AAA and then another 10m they were helping me load up my broken down auto. Can't say enough about how happy I am with P&M Automotive. Thank you P&M Automotive for all the excellent service you've provided me over the years! I really appreciate your company and all your great staff.

LS
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LARRY S.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
P&M Guarantees Satisfaction
I truly appreciate P&M’s commitment to customer service and customer satisfaction.

Larry

SR
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SHERRY R.
Turner, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2025
verified customerVerified Customer
10
Trustworthy
All of the people here that I see are friendly and concerned about my experience. I appreciate their explanations about what they do with my vehicle and what it needs. What I value most with vehicle service is that the people who do the work are honest and reliable and the people at P & M are both. They do what I ask them do, make recommendations for future needs without pressure and with explanations (and pictures!) of why it needs to be done.
The only thing I don't like is having to agree to "terms and conditions" to post a review.

CA
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CHRIS A.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Thankful again for their responsiveness and care
I always get great service and am treated well at P&M. I also value how they always try to fit me in if they can given that car issues never come with much advanced notice.

JR
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JACKIE R.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Replaced battery in lower area of engine
Great service, quick response.

LS
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LLOYD S.
Jefferson, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Regular service and A/C check
Wasn't due for service and A/C problem was operator (my) error. Left within 20 minutes with no charges. Will definitely be back when I do need service.

MT
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MARGARET T.
Keizer, OR
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2025
verified customerVerified Customer
5
Auto Maintenance is appreciated, however attention to details is lacking.
I go to PM Automotive as their overall reviews are great and I feel they are competent to work on vehicles. They are kind and courteous, and I appreciate the photos included in the receipt of work. I do not appreciate that fact that when I picked up my car, I went to turn on the radio as I was on the highway. No radio. It worked when the car was dropped off. A message 'Enter Code' appeared. I then noticed that despite an oil change, the oil change code on the car was not updated, and no new sticker in the windshield. I called PM automotive and was passed to the mechanics. When I explained about the Error Code and my concern that it was working when I dropped the car off, I was met with what felt to me like a dismissive, not our problem attitude. I was told if I didn't want to enter the code myself to fix it, I would need to make an appointment to bring it back and no telling how long it might take as they would need to pull the radio and attempt to locate the codes. I also said I noticed the check oil light had not been refreshed back to 100% after the oil change, and no new sticker. I felt disappointed after spending considerable money that details like this were not managed. Two visits prior, my vehicle had engine oil on the exterior and interior driver's side door, and steering wheel. Both front seats were laid far back when I picked up the car...it felt odd. Neither of my cars are new, they are older, they are mine, and they matter to me. I expect for my vehicles to be treated with the same care and respect as the 100K dollar car in the next bay.

TG
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TIENNE G.
Salem, OR
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/17/2025
verified customerVerified Customer
4
They call me but are a little spendy!
I came here with my mini cooper per recommendation from a friend. After a few visits though, I realized that I was paying above average for a lot of services. I had a hard time talking to the receptionist girl as well, she didnt seem to want to help with my problems. I offered to show her what I was talking about and it seemed like I was bothering her.

GH
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GENE H.
Independence, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
P&M is awesome!
Appreciate your work!

SF
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Scott F.
Stayton, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
10
From classic to modern vehicles
P and M has great service with knowledgeable staff and mechanics.I have had Matt,Brian,and Amanda as point persons with my vehicles.The staff are all good about quotes,updates,and recommendations.

GA
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GWENELLYN A.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Great Business!
I always get friendly, excellent service here. They are really good about explaining what they've done and what needs to be fixed, if anything, and why. They know my car better than I do! :)
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