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Poirier's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(999 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

Contact
(954) 943-1445

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
601 S Dixie Hwy E Pompano Beach, FL 33060-7806
Poirier's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(999 Reviews)

AC
Allan C.
Pompano Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2025
verified customerVerified Customer
3
Battery check
Charged a full hour of diagnostic to check the battery. Guy before me was orders diagnostic and half price since he pissed and moaned about price and wouldn’t even commit. Since I didn’t want them to go any further they charged the full hour. Anyway I probably won’t go back.
HORACIO G., President from Poirier's Service Center responded on 07/11/2025 06:48 AM

Dear Mr Curry,

I have to correct your statement.  You didn't request to check the battery, your request was to look for a current draw that was emptied your battery.
We started the process to look for current draw.  To perform that we had to used a charged battery because yours was totally emptied.
We installed a new battery and looked for the current draw. After a detail search and messurements, the technician concluded that your car had no current draw, the actual draw was under the normal values for any car.
With this determination, the technician moved forward to test your battery which failed the test. 
We called you to informed the results of our finding and quote you for replacing your battery for a new one.
You didn't approved the job nor agreed with the technical determination that your car had no current draw but a bad battery. Based on your decision we removed our new battery and reinstalled your old one.

We charged you for all this diagnostic process which took more than one hour.

You called us after you took your car, and asked if we would wave off what you already paid if you coma back to replace the battery and we told you that we will do that, but you didn't come.

We respect your wish to trust your instincts more that a diagnostic performed by an auto certified technician, in a shop that guaranty its repairs and in the case of batteries provides 2 years warranty for them.

We wish you the best,

Regards

Horacio Gomez

Poirier's Service Center
(954) 943-1445

CR
cherokee r.
Pompano Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2025
verified customerVerified Customer
0
You reap what you sow.
Every unethical action you’ve taken will backfire tenfold. Mark my words. 🙏🏾 #TRIBE
HORACIO G., President from Poirier's Service Center responded on 06/27/2025 10:09 AM

Ms Rigby,
We reject your comments about unethical action. 
You brought your car to us saying that you have been going to so many different mechanics. That you wanted your car running quaietly and safetly in the highway at 70 M/h. You also told us that you weren't sure if you will drive it or towed it because the engine stoped several times and had a lot of vibration.
We quoted the three main problems, vibration, lack of suspension and Oil Leaking. You approved the job related with vibration and Oil Change, and rejected the other 2.
Even dough it was not included in your approval, we cleaned all the spark plugs from the oil coming through the leak, because we had to look at them for the diagnostic, and didn't charge you for that.
When you came to pick up the car, you denied that you gave us authorization to do oil change. when it was your original request when you dropped your car.  You rose your voice and showed an hysterical behavior. 
We decided to do not charged you the oil change, but I also instructed to all employees to do not serve your cars any more. You are not the kind clients we want to have.

Now we understand why you didn't want to give us your address when you dropped your car or your e-mail. We do not know you except for this current situation, based on that the lack of ethic is on your side.

We wish you the best, but please do not come back to our shop.

Horacio Gomez
Poirier's Service Center
(954) 943-1445

GP
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GREG P.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great customer service!
Have been using Poiriers for years, but it had been a while since I needed to have any work done on my jeep, happy to say, as usual, they were able to get it fixed and ready to go quickly! They are always great woth communication and getting me back on the road !
HORACIO G., President from Poirier's Service Center responded on 06/26/2025 06:57 AM

Good morning Greg,
Thank you for the long term relationship and for your time with this review.
We wish you a nice coming weekend.
Looking forward seeing you at the next service of your Wrangler,
Best regards

Bobb y & Horacio
Poirier's Service Center
(954) 943-1445

KA
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KIM A.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Maintenance visit
Very friendly manager Bobby. Forthright with estimate and great service.
HORACIO G., President from Poirier's Service Center responded on 06/22/2025 01:07 PM

Hi Kim

Thank you for bringing your Prius to us. Our appreciation for your businerss and yopur time with this review.
We wish you a nice coming week.
Best regards

Bobby & Horacio
Poirier's Service Center
(954) 943-1445

RP
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Roger P.
Pompano Beach, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2025
7
Buick
I have to apologize to Shiloh and the owner I gave them a bad review I was very upset but the owner and Shiloh they take care of business they refund half of my money all the labor thanks
HORACIO G., President from Poirier's Service Center responded on 06/22/2025 01:17 PM

Good afternoon Roger,

You do not have to apologize, we are the ones who have to apologize to you because we were unable to find the root cause of the problems. Most of the cars today comes with a central computer that controls al systems. The way to diagnose problems is login in that computer with our diagnostic software reading the error codes and follow the trouble shouting instructions.  
Shiloh did follow all those steps but unfortunately the error signal came back and neither the diagnostic software nor our technical knowledge allowed us to reach the source of the problems.
Thank you for improving your rate review.
We wish you a nice coming week.
Best regards

Bobby, Shiloh & Horacio
Poirier's Service Center
(954) 943-1445

IG
iva g.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Excellent service
Excellent service
HORACIO G., President from Poirier's Service Center responded on 06/15/2025 03:59 AM

Good morning Iva,
Thank you for bringing your Jetta to us for service. We va;ue very much your business.
Our appreciation for your review.
We wish you a nice Sunday.

Shiloh & Horacio
Poirier's Service Center
(954) 943-1445

Verified Customer
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Great service Shiloh is the best 👌
Friendly service
HORACIO G., President from Poirier's Service Center responded on 06/13/2025 02:07 PM

Thank you very much for your business and your review.
We wish you a nice weekend

Shiloh & Horacio
Poirier's Service Center
(954) 943-1445

Verified Customer
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
9
Excellent service
Number 1
HORACIO G., President from Poirier's Service Center responded on 06/13/2025 05:16 AM

Good morning,

Thank you for your review and for bringing you GMC for service to our shop.
We wish you a nice weekend.

Shiloh & Horacio
Poirier's Service Center
(954) 943-1445

RP
gravatar
Roger P.
Pompano Beach, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2025
8
Buick
They didn’t resolved the problem but Shiloh talked to the owner and they refund half of the money that to bad because Shiloh very nice and all the staff also
HORACIO G., President from Poirier's Service Center responded on 06/13/2025 05:31 AM

Good morning Roger,
We are sorry we could not solve the technical issue. We follow al the troubleshooting steps given by the diagnostic software replacing the parts that could have been the root cause of the issue.
We decided to refund you all labor costs and mark up of the new parts that we installed in your car.

Hoping you will understand we tried everything possible, we wish you a nice weekend

Shiloh & Horacio

Horacio Gomez
Poirier's Service Center
(954) 943-1445

RP
gravatar
Roger P.
Pompano Beach, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2025
8
Buick
Nice people but they can’t fixed the problem Shiloh was very nice they refunded half of my money
HORACIO G., President from Poirier's Service Center responded on 06/13/2025 05:30 AM

Good morning Roger,
We are sorry we could not solve the technical issue. We follow al the troubleshooting steps given by the diagnostic software replacing the parts that could have been the root cause of the issue.
We decided to refund you all labor costs and mark up of the new parts that we installed in your car.



Hoping you will understand we tried everything possible, we wish you a nice weekend

Shiloh & Horacio

Horacio Gomez
Poirier's Service Center
(954) 943-1445

RP
gravatar
Roger P.
Pompano Beach, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2025
4
Buick
Went 4 times can’t fixed the problem Shiloh was very nice I spent over thousands dollars and Shiloh asked the owner if he can help the owner refund me half the money thank you
HORACIO G., President from Poirier's Service Center responded on 06/13/2025 05:30 AM

Good morning Roger,
We are sorry we could not solve the technical issue. We follow al the troubleshooting steps given by the diagnostic software replacing the parts that could have been the root cause of the issue.
We decided to refund you all labor costs and mark up of the new parts that we installed in your car.

Hoping you will understand we tried everything possible, we wish you a nice weekend

Shiloh & Horacio

Poirier's Service Center
(954) 943-1445

RP
RODGER P.
Pompano Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2025
verified customerVerified Customer
0
The worst garage
Went to this garage spent $ 1,100. They tried 4 times not one can fixed and they said they are certified mechanic I don’t think so never again and I will never recommend this garage Poirier’s hoping you close your door
HORACIO G., President from Poirier's Service Center responded on 06/13/2025 05:23 AM

Rodger,
We understand your frustration. Our mechanics are certified and have a lot of experience. Unfortunately today cars are more and more depending on computers and for diagnostic any issue the techs should also follow the trouble shouting process using the diagnostic tools and software. Most of the times we are able to uncover the root cause and solve the technical issue.
We will review your situation and will let you know how can we move forward with a final solution.
Regards

Shiloh & Horacio
Poirier's Service Center
(954) 943-1445

PO
Patrick O.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Great team from front office to techs
The staff is outstanding. Really appreciate how they explained things and were attentive to details. Thank you.

LD
LON D.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Front end alignment
As always the work to keep my ‘near classic’ TBird running. Always very helpful and friendly.
HORACIO G., President from Poirier's Service Center responded on 06/05/2025 12:14 PM

Good afternoon Lon.
Thank you for continue coming. We appreciate your loyalty and your time writing this review.
We wish you a nice weekend
Regards

Shiloh & Horacio
Poirier's Service Center
(954) 943-1445

GP
GWENN P.
Pompano Beach, FL
Mercedes-Benz E400
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Service on my Mercedes
Shilo went above and beyond to help me.
HORACIO G., President from Poirier's Service Center responded on 06/04/2025 01:58 PM

Good afternoon Gwenn,

Thank you for bringing your Mercedes to us. We thank you also for your time with this review.
We wish you a nice day.
Regards

Shiloh & Horacio
Poirier's Service Center
(954) 943-1445
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