Since 2006, Princess Anne Automotive Center has been a trusted name in auto repair for the Norfolk, VA, community. Our locally-owned business prides itself on offering exceptional service, with ASE-certified and master technicians ready to handle all your automotive needs. Recognized as the #1 auto repair service in Norfolk by Virginia Since 2006, Princess Anne Automotive Center has been a trusted name in auto repair for the Norfolk, VA, community. Our locally-owned business prides itself on offering exceptional service, with ASE-certified and master technicians ready to handle all your automotive needs. Recognized as the #1 auto repair service in Norfolk by Virginia Local Adventurers, we’re committed to providing top-tier care for your vehicle. ...more
I want to make it clear that ownership of Princess Automotive changed a little over a year ago. Because of that, I don't believe reviews from before the ownership change accurately reflect the current business or my experience with the current ownership. The business may have been a great establishment under the previous ownership, but my experience with the current ownership has been completely different.
I brought my vehicle in for repairs and it was kept for over a month. I paid approximately $6,000 for the work. Despite the amount of money I spent and the time the vehicle was in their possession, I got the car back with the same issues I originally brought it in for. New parts had been installed, but the underlying problems were still there. Ultimately, I had no choice but to scrap the vehicle.
In my opinion, the mechanic's work was incompetent, and I feel I paid a substantial amount of money without receiving the repairs I was promised.
Unfortunately, my experience didn't end there. After I posted a negative review, the owner began calling me from a restricted number, screaming profanity at me and then hanging up. In my opinion, that behavior is extremely unprofessional and completely inappropriate for a business owner dealing with a dissatisfied customer.
I'm sharing this review so that potential customers understand that my experience reflects the current ownership and should not necessarily be compared with reviews from before the ownership change.
This is based on my personal experience and my opinion of how I was treated as a customer. I would strongly recommend anyone considering major repairs at this shop to get a second opinion, keep detailed documentation, and make sure they fully understand what they're paying for before authorizing expensive work.