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Proctor's Foreign Auto Services

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,026 Reviews)
96

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in New Carrollton, MD, you’ve found us. Here at Proctor's Foreign Auto Services we work hard to earn your trust and loyalty. We know how important it is to find a New Carrollton car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Proctor's Foreign Auto
If you’re looking for auto repair in New Carrollton, MD, you’ve found us. Here at Proctor's Foreign Auto Services we work hard to earn your trust and loyalty. We know how important it is to find a New Carrollton car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Proctor's Foreign Auto Services we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in New Carrollton offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in New Carrollton, we are totally confident that Proctor's Foreign Auto Services is the best option in town!


If you’re looking for auto repair in New Carrollton, MD, you’ve found us. Here at Proctor's Foreign Auto Services we work hard to earn your trust and loyalty. We know how important it is to find a New Carrollton car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Proctor's Foreign Auto Services we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in New Carrollton offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in New Carrollton, we are totally confident that Proctor's Foreign Auto Services is the best option in town!
...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(301) 577-2133

Business Hours

Mon
8:30 AM - 6:00 PM
Tue
8:30 AM - 6:00 PM
Wed
8:30 AM - 6:00 PM
Thu
8:30 AM - 6:00 PM
Fri
8:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7594 Annapolis Road Lanham, MD 20706

Affiliations

ASE
Proctor's Foreign Auto Services' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,026 Reviews)

RW
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RICHARD W.
Washington, DC
Mercedes-Benz E300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2025
verified customerVerified Customer
10
Trustworthy Service
Took my car in for service and Proctor discovered that the service I need was still covered under my extended warranty with the dealer which saved me $$$$$ 😊😊
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 09/26/2025 11:41 AM

We appreciate you sharing your experience! It's always a pleasant surprise when our detective work uncovers a hidden treasure like warranty coverage. Nothing beats saving some bucks while keeping your car in prime condition. We’re glad we could help you keep your hard-earned cash where it belongs— in your pocket!


JS
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JAMES S.
Hyattsville, MD
Mercedes-Benz E320
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2025
verified customerVerified Customer
10
Mercedes e320
Great customer service. The service was prompt and efficient.
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 09/26/2025 05:53 AM

We're glad to hear you had a smooth and efficient experience with us! Great customer service is our secret sauce, and it's fantastic to know it made a difference for you. If there’s anything else we can do to keep your vehicle running like a champion, just let us know!


CM
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Cardice M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2025
10
Great service from a great business
First time taking my vehicle to Proctor's but heard good things from My husband who had his battery programmed by them before. I walked in on a Friday when they first opened and was pleasantly greeted by Ms. Garnett. She was so sweet, I felt like I knew her. She listened to me explain what was going on and told me she would talk to Tim (owner). She then called Tim over to listen, and he told me what he thought it was and said he could fit me in to take a look but couldn't promise anything but would call me once him and his team checked it out. Ms. Garnett called me shortly after I left and told me it was my batteries that needed to be replaced. I didn't even know I had 2 lol. She explained everything in detail down to pricing and labor. After agreeing to move forward she later called me to tell me I could pick my vehicle up that evening. I was so happy as well as impressed with the professionalism, kindness. and pricing. I didn't feel like they got over on me. I was so grateful that I was able to be worked in and get my vehicle taken care of same day. Mr. Tim was very nice and went over everything once I picked my vehicle up and assured me that I was in good hands and if I needed him in the future to just give him a call. So, Proctor Auto will definitely be my go-to for my vehicle services and I will be referring friends and family who are in need of a trustworthy, family oriented, kind, professional business!! Thank you again!
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 09/23/2025 08:38 AM

It's fantastic to hear that your first experience with Proctor's was a positive one! We strive to make each interaction feel like a chat with an old friend, and it sounds like Ms. Garnett nailed it. We're glad Tim was able to provide the insights you needed about those sneaky dual batteries. Who knew you had two? We aim to keep things transparent when it comes to pricing and services, so it's wonderful to know you felt well taken care of. Your trust means a lot to us, and we're honored to be your go-to for future vehicle services. Referring friends and family is the best compliment we could ask for. Here’s to smoother rides ahead!


Verified Customer
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2025
verified customerVerified Customer
9
A reliable repair shop
I have been taking my car to Proctors for some years now. They are always pleasant to deal with, and my car is serviced in a timely manner. Recently the alternator in my car went out. I had to have my car towed to the shop. They called me with the estimate, and my car was ready the next day. The process was smooth, and my car is running fine. I recommend Proctors to family and friends.
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 09/23/2025 08:40 AM

We're glad to hear that your experiences with us have been smooth sailing. It sounds like we got your car back in shape faster than it takes to binge-watch a season of your favorite show! We truly appreciate you spreading the word about Proctor's to your family and friends—it’s the highest compliment we could ask for. Safe travels, and don’t hesitate to stop by if your car needs another tune-up or just a friendly chat!


KM
Kurt M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2025
verified customerVerified Customer
Category: Service
Kurt said they got everything taken care of in a timely manner.
Recommended
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 09/23/2025 08:41 AM

We're glad to hear that everything was taken care of in a timely manner! It sounds like we hit the sweet spot of service speed. If we could, we'd take a victory lap around the shop. If there's anything else we can help with, just let us know. Happy driving!


PL
PAMELA L.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2025
verified customerVerified Customer
10
Regular Maintenance
The service is always quick and accurate.
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 09/14/2025 09:33 AM

We're glad to hear that our service lives up to the swift and precise reputation! If we had a trophy for speed and accuracy, we’d be polishing it daily. Your trust in us means a lot, and we aim to keep the fast track clear for you. Here's to smooth rides ahead!


JE
JEAN E.
Fort Washington, MD
Mercedes-Benz 380SL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2025
verified customerVerified Customer
10
The owner was able to save me a bit of money based on his price snd another mechanic price for same work. However, his business would not take a personal check.
I would highly recommend this company. The shop was nice and clean and the owner takes pride in his work. I was taken for a test drive before he handed the car over to me. Everything about the transaction was very professional
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 08/31/2025 09:32 AM

We're glad to hear you had a positive experience with us! Keeping the shop clean is part of our charm, and who doesn’t love a well-kept environment? It’s great to know that our test drives provide a little extra peace of mind. Your recommendation means a lot, and we’re here whenever you need us in the future. Safe travels on the road!


DC
DAVID C.
Indian Head, MD
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2025
verified customerVerified Customer
10
Work order
Always and I take my car for service @Proctors Auto Service I’ve been dealing with his the late 90’s
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 08/28/2025 06:26 AM

It’s fantastic to hear that you’ve been trusting us with your car service since the late 90s! That’s almost vintage status! We appreciate your loyalty and are glad to be part of your auto journey. Here’s to many more years of keeping your car running smoothly!


TC
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THEA C.
MD
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2025
verified customerVerified Customer
10
Excellent Service
Always Excellent Service At Proctors
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 08/23/2025 09:32 AM

Thanks for the glowing review! It seems we’ve hit the sweet spot of service, and we’re glad to know you’ve always had a positive experience with us. If our service was a movie, we'd aim for an Oscar every time! We appreciate your business and look forward to keeping your vehicle running smoothly.


SP
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SYLVIA P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
Great Service
Service is always great and what work is being done is fully explained, prior to service.
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 08/11/2025 09:31 AM

It’s fantastic to hear that you appreciate our service and the thorough explanations! We believe that an informed customer is a happy customer, and we aim to keep everyone in the loop—no mysteries here, just well-oiled machines and transparent communication. If you ever have more questions about your vehicle, we’re all ears!


RH
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ROBERT H.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
There great
Been working on my cars for years and I don’t have not one bad word to say about them thank you for your service
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 08/05/2025 06:59 AM

It's great to hear that you've been enjoying our services for so long! We're happy to know that when it comes to your cars, we’re on the same page. It’s like a well-oiled machine—pun intended. Your continued support means a lot to us. Here’s to many more miles together!


ES
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ERIC S.
Springdale, MD
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
2011 S550 Mercedes Benz
I had my car towed to Proctor's auto and was very impressed on their knowledge of working on German automobiles. The initial repair was focused on the front end suspension and control arms. After extensive research, the mechanics found major important work needed to get me back on the road safely. Now, my car is running and feeling brand new as if I just purchased it from the dealership. Thank you Proctor Auto for providing safety and honesty to my vehicle.
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 07/31/2025 11:05 AM

We appreciate your kind words and are glad to hear that your car is running like a dream. Our mechanics love a good challenge, especially when it comes to German engineering. It's great that we could help get your front end suspension sorted and tackle those important repairs. We're all about keeping our customers safe and their vehicles happy. If your car starts feeling too much like new, we might have to have a chat about taking it for walks!


Verified Customer
Bowie, MD
Mercedes-Benz E250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
My review
Service, as always is excellent
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 07/13/2025 09:32 AM

We appreciate you taking the time to share your experience with us. It's great to hear that our service continues to hit the mark! We’re here to keep your vehicle running smoothly—like a well-oiled machine, but hopefully without the gremlins. Looking forward to assisting you again!


ST
Shavez T.
Glenn Dale, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/10/2025
verified customerVerified Customer
Category: Service
Shavez said they damaged the rim. He said he would not recommend because there is always something else wrong when he takes his vehicle there.
Not Recommended
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 07/14/2025 07:18 AM

Customer dropped vehicle off for check engine light. Scanned vehicle for fault code and customer was advised! Erased fault code and technician rode tested. Technician returns with a flat tire and immediately customer was made aware, however customer stated after the fact that he was having issues with his rims and tires. If and when you are aware of any issues concerning your vehicle prior to visiting the shop please allow us to know to prevent any further damage. Thank You


VO
Victoria O.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Victoria said they were good.
Recommended
GARNETTE P., OFFICE MANAGER from Proctor's Foreign Auto Services responded on 07/05/2025 09:32 AM

We appreciate you taking the time to share your thoughts. It sounds like our efforts are paying off, and we're delighted to hear you found us to be good. If only we could apply that to our cooking skills as well! We look forward to continuing to provide you with top-notch service.

Service Coupons and Posts
We're thrilled to hear you felt like family at Proctor's! 👨‍👩‍👦 We strive for that friendly, professional vibe while keeping your ride in top shape. Thanks for the recommendation—it's the ultimate compliment! 🚗💖 #AutoCare #FamilyVibe
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We aim to please and keep it professional! 😊 Thanks for appreciating our outstanding customer service—your ride deserves the best. 🚗💨 We’re here to keep you rolling! #CustomerCare #ProctorsForeignAutoServices
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Thanks for being a loyal customer through thick and thin! 🚗💨 We're thrilled to know you appreciate our honesty and expertise. Your trust keeps our engines running smoothly! Here’s to many more years of great service. #AutoCare #CustomerAppreciation
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We're thrilled to hear that you appreciate our team's efforts! Tim believes in giving you the whole scoop on car care—complete transparency, no smoke and mirrors. 🚗✨ Thanks for trusting us with your ride! #AutoIntegrity #ProctorsPride
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We’re thrilled to hear you found us! 🚗✨ Integrity and great prices? Sounds like a perfect match! We're glad Tim and the team could help. Come back anytime for more car care and laughs! 😄 #ThankYou #ProctorsForeignAutoServices
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We're thrilled to hear your vehicle is running like new! 🚗💨 Huge thanks for trusting Tim and our team with your repair needs. We're just a bunch of auto magicians over here! 🪄✨ Ready for the next challenge! #AutoMagic #ProctorsServices
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Thank you for the fantastic feedback! We're thrilled that our work hit the mark! 🚗✨ If only fixing your coffee maker were that easy! 😄 Come see us anytime! #AutoExcellence #WeLoveOurCustomers
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We love it when our work gets the "fast and fabulous" stamp of approval! ?? Knowledge is power, and we're here to empower you! Thanks for recognizing our team’s efforts! #ProctorsPride #CarCareWithASmile ?
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Thanks for the fantastic review! ?✨ We love keeping your 2010 Mercedes GLK 350 in tip-top shape without breaking the bank. Your trust means the world to us! Keep cruising smoothly! #AutoCare #ProctorsForeignAutoServices
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?✨ Wow, over 10 years of trust! We're thrilled to keep your vehicle road-ready and your spirits high! Thanks for making us your auto haven! Here’s to many more years of smooth rides ahead! ?️ #CustomerAppreciation #ProctorsPride
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We're thrilled to hear you enjoy our top-notch service and pricing! ?✨ We promise to keep your car running smoothly so you can keep referring us to your friends—after all, sharing is caring! ?? #AutoExperts #ProctorsForeignAuto
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Thank you for the fantastic review! We're thrilled to hear our attentive team has your back. ?✨ Good service is our secret sauce (and maybe a little elbow grease)! We appreciate your loyalty! #ProctorsAuto #FiveStarService
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Thank you for the glowing review! ? We’re thrilled you found our team friendly and professional. Fixing cars and making promises is what we do best! ?? We're here whenever you need us! #CustomerAppreciation #ProctorsAutoServices
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? Thank you for the ⭐️⭐️⭐️⭐️⭐️ review! We're glad you felt confident with our transparent and ethical service. We're committed to providing top-notch car care. #CustomerSatisfaction #TransparentService
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? Thank you for entrusting us with your car! We're thrilled to hear that we met your expectations. We're looking forward to helping you with your future auto needs. ? #CustomerSatisfaction #AutoRepair
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? Thanks for the 5-star review! We're delighted to hear that you had a great and professional service experience with us. We appreciate your support! ??️ #CustomerAppreciation #AutoServices
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Thank you for the glowing review! ? We're thrilled to have provided outstanding customer service, and we're grateful for your support. Let us know if there's anything else we can do for you! #CustomerServiceExcellence #AutoRepair
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Thank you for the kind words, Raphael! ? We're thrilled to hear that we always meet your expectations. Your support means the world to us! #CustomerSatisfaction #AutoServices
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Thanks for the kind words, Angela/Greg! We're glad you're happy with the service we provide for your Mercedes Benz. ? #MercedesBenz #NewCarrollton #ProctorsForeignAutoServices
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Thanks to our customers for the great review! ? We're proud to provide quality service in New Carrollton. #ProctorsForeignAutoServices #NewCarrollton ?
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Thanks for the great review, James! We're glad you were pleased with the service and cost. ? #HappyCustomer #NewCarrollton #ProctorsForeignAutoServices
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Thank you for the kind words, Douglas! We appreciate your recommendation and are so happy to have provided you with excellent service and customer care. ? #ProctorsAuto #NewCarrollton
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Thanks for the great review, Everst! We're glad you had a great experience with us. ? #ProctorsForeignAutoServices #NewCarrollton #OnTimeService #FriendlyService
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Thanks for the 5-star review, Mamie! We're so glad you're happy with the service we provide for your Lexus. We appreciate your trust and loyalty. #Lexus #NewCarrollton #5StarService ?????
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