business image

Quality Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(22 Reviews)
91

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Quality Automotive provides maintenance and repair services for all Ford, Lincoln & Mercury car and truck models. Quality Automotive provides maintenance and repair services for all Ford, Lincoln & Mercury car and truck models.

Categories
Car Maintenance, Auto Repair, Tire Sales and Repair
Contact
(530) 885-5100

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3740 Grass Valley Hwy Suite 1 Auburn, CA 95602

Affiliations

ASE
Quality Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(22 Reviews)

CP
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Christi P.
Meadow Vista, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2025
verified customerVerified Customer
10
Friendly, Knowledgable, Helpful
Appreciate the Ford expertise at Quality Automotive as well as the friendly and helpful atmosphere.
Your Trusted F. from Quality Automotive responded on 10/29/2025 09:46 AM

Thank you for your feedback Christi, we are grateful to have the opportunity to help you out. 


RB
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Roger B.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2025
verified customerVerified Customer
10
Intermittent misfires under heavy load
Misfires would occasionaly happen under heavy loads. Not very often and never when brought in to the shop. Quality Auto was relentless with diagnoses and trouble shooting. It's great to have my F150 running like new again. Thank you.
Your Trusted F. from Quality Automotive responded on 10/27/2025 03:11 PM

Hi Roger, great to hear that your truck is running like new. Thank you for your continued trust in us. We appreciate your business and look forward to seeing you in the future. 


JD
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Jan D.
Cool, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2025
10
Great reliable service
Always friendly and helpful. I never worry about being unnecessarily upsold when having service done.
Your Trusted F. from Quality Automotive responded on 10/27/2025 03:02 PM

Thank you Jan! We like to hear that you can come to us knowing that we have your best interest in mind. That is our goal. We appreciate your business. 


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Valued Customer
Auburn, CA
Ford F-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2025
verified customerVerified Customer
10
You guys rock!!
Thanks for keeping all our work trucks and my personal vehicles in top shape. You guys have jumped on our problem vehicles and got them knocked out and back on the road. It's nice have a shop that we can rely on and trust.
Your Trusted F. from Quality Automotive responded on 10/02/2025 09:44 AM

We are so happy that we could knock out those problem vehicles for you, thank you for your continued trust in us we really appreciate your business!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2025
verified customerVerified Customer
10
Great People and knowledge
The people here really know about automobiles and trucks and care to guide you right.
Your Trusted F. from Quality Automotive responded on 09/23/2025 01:15 PM

Thank you, Richard. Thats what we are here for. We appreciate you! :)


Verified Customer
Auburn, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2025
verified customerVerified Customer
10
My Ford Has Loved this Place
Thanks to everyone at quality Automotive. Taking a 2003 Explorer there for many years and they vehicle still runs like a dream! Thanks to everyone for making each appointment so easy to manage!
Your Trusted F. from Quality Automotive responded on 09/22/2025 10:38 AM

Thank you Pam! We love to see customer feedback, hope its still running like a dream. See you next time. :)


GM
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George M.
San Ramon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2025
verified customerVerified Customer
10
6.0 no start but does crank
Chris and crew have never done us wrong , our excursion has had some big issues , that were handled very well . I live a few hours away and it’s always worth it to have Chris take care of the truck. Thank you again
Your Trusted F. from Quality Automotive responded on 09/16/2025 10:34 AM

Hi George, you're welcome! Thank you for the kind words and for taking the trip to come see us. We really appreciate your business and look forward to seeing you in the future. 


ER
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Eric R.
Auburn, CA
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2025
verified customerVerified Customer
10
Best experience ever!
From the beginning to the end, these folks were great! I even missed two appointments and they were still super nice to me and took care of all my needs and more. Look forward to working with them again.
Your Trusted F. from Quality Automotive responded on 09/04/2025 02:01 PM

Eric, its great to hear that you had the best experience from begging to the end! We understand that things happen, we would never hold that against you. Just thankful that we had the opportunity to finally resolve your issue. We appreciate your business and the review. 


BS
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Brian S.
Auburn, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/01/2025
verified customerVerified Customer
3
I think I'm being overcharged and I don't think you guys did what you said you did
This last trip has been nothing short of a nightmare. You guys had my truck my explorer for roughly 8 days over the course of 2 weeks after my wife had a stroke and upon driving it home last Friday before the 3-day weekend it overheated twice. This is after the staff told me that they couldn't get it to overheat. I don't believe that and I believe that I was overcharged for two radiator hoses or hoses to the block. I'm not quite sure I can't find my receipt but I will be there shiny. So after dozens of times of taking it to you guys, I am unbelievably disappointed and suspicious with my trust wavering a lot.
Your Trusted F. from Quality Automotive responded on 09/04/2025 01:56 PM

Hi Brian, As a long time customer we were upset to hear of your experience. We did complete the work that we said was completed but unfortunately there are always opportunities for unexpected outcomes. Thank you for bringing the vehicle back, and giving us the opportunity to make it right. 


JR
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Jim R.
Alta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2025
verified customerVerified Customer
10
Great experience.
I was sent to your shop with an electrical problem that another shop couldn't repair. The problem was diagnosed and proper repairs were made, in a timely manner. Thank you. I'll keep your contact information for future needs.
Your Trusted F. from Quality Automotive responded on 09/04/2025 01:49 PM

We appreciate your review Jim! We are happy to help and glad we could get you back in your truck promptly. We look forward to hearing from you in the future! 


RK
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Randy & Courtney K.
Smartsville, CA
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
Best place ever!
We have gone to Quality Automotive for years. We don’t trust anyone else. They go above and beyond to help you. Definitely recommend them.
Your Trusted F. from Quality Automotive responded on 08/25/2025 08:58 AM

Thank you for your contiuned business Courtney and Randy, we love to take the extra steps to make our customers lives easier. Thank you for taking the time out of your day for the nice review. :)


ME
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Marie E.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Excellent as always
I am so grateful to have a place I can bring my car where I know it will be fixed right the first time and I don’t have to worry about unnecessary repairs.
Your Trusted F. from Quality Automotive responded on 07/31/2025 10:54 AM

Thank you for your review Marie, we love to hear feedback from our customers. We appreciate you! :)


GH
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Guy H.
Auburn, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Always excellent service
They always look out for my best interests and are someone I have trusted with my truck for over 15 years.
Your Trusted F. from Quality Automotive responded on 07/31/2025 10:52 AM

We are very thankful for your business. Thank you for your continued trust in us Guy! 


JK
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John K.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great work in the time the quoted - Price was reasonable for the work being done.
I'll be back with my FORD for brakes
Your Trusted F. from Quality Automotive responded on 07/16/2025 10:22 AM

Hi John, thank you for the review and your business! We look forward to seeing you in the shop in the future. 


MM
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Malcolm M.
Newcastle, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great Service As Always
I have brought my Ford vehicles to Quality for many years (from the time Kevin built the business) and have consistently gotten excellent and honest service. With the level of sophistication in vehicles today, having someone you can trust to give you an honest assessment and work, is wonderful. I will continue to trust them with my service needs.
Your Trusted F. from Quality Automotive responded on 08/25/2025 09:02 AM

Thank you for your review and conintued business, Malcolm. The trust of our customers is our #1 goal, so happy to hear our ongoing service is reflecting that. We look forward to taking care of your vehicle in the future. 


Displaying Review 1 - 15 of 22 in total
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