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R & L Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(544 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(260) 436-2886

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2405 W Jefferson Suite B Fort Wayne, IN 46802
R & L Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(544 Reviews)

DW
David W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Everything works great as always service was excellent
Everything was great service was excellent
Russ Y. from R & L Automotive responded on 05/24/2025 09:31 AM

We're delighted to hear that everything went smoothly and our service hit the mark for you. We strive to make every visit as pleasant as a Sunday drive, so knowing we achieved that fills us with joy. If you need anything in the future, just give us a shout!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Chevy truck
Great work done on my Silverado, highly recommended, any vehicles of mine that have any issues will go here.
Russ Y. from R & L Automotive responded on 05/21/2025 09:31 AM

We appreciate your glowing remarks about the work done on your Silverado! It sounds like we hit the nail on the head with that one. Knowing you'll trust us with any of your vehicles in the future gives us a warm feeling—like a cozy blanket on a chilly morning. Rest assured, we're here for all your automotive needs, ready to tackle any issues that come our way.


DJ
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Doug J.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
10
Repair 2019 Camry
1st experience with R&L and it couldn’t have been better. Quick, fair and responsive. I’m hooked and they are my guys!!
Russ Y. from R & L Automotive responded on 05/21/2025 09:31 AM

It's fantastic to hear that your first experience with R & L Automotive was such a success! We aim to deliver quick and fair service, so it's always great to know when our efforts pay off. Welcome to the family—we're glad to have you on board with your new go-to team! We've got your back for all those future rides.


SS
Susan S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
We had an issue with the wheel wiper brakes, and Russ was able to diagnose and repair within two days
We had an issue with a Jeep patriot and had the vehicle towed over to R and L automotive. Russ was able to look at it within a day and provide us a diagnosis and a price that we thought was very reasonable and we’re happy with his work and his explanation of the repairs that took place.
Russ Y. from R & L Automotive responded on 05/20/2025 09:31 AM

We're glad to hear that your Jeep Patriot is back on the road! It sounds like Russ really rolled up his sleeves and got right into diagnosing the issue—almost like he has a sixth sense for Jeep-related mysteries. We're pleased you found the price fair and appreciated the clarity in our explanation of the repairs. If your Jeep needs another tune-up, you know where to find us!


DL
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DAVE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Quick service replacing vehicle battery.
2018 Ford Escape with a battery Biden under the windshield cowl. Something I didn't want to tackle but they made it easy to drop off and pick up same day.
Russ Y. from R & L Automotive responded on 05/16/2025 09:31 AM

We're glad to hear that we could take the hassle out of your battery issue! Tackling hidden car troubles is like finding a needle in a haystack, and we're delighted you entrusted us with it. It's nice to know you could drop off your Ford Escape and get back on the road the same day. Should you have any other automotive puzzles, feel free to bring them our way; we love a good challenge!


NB
NICK B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Great, honest guys & service
I had a 21 year old 2004 Honda Pilot with 110K miles that had sat in storage for a couple years, wanted to give it to my nephews for their 16th birthday.

These guys diagnosed it quick, told me the major items needed to get it working (with options broken down by cost efficiency considering the vehicle's age-induced rust & discontinued OEM parts), and worked their magic (new brake pads & rotors, fuel lines, blend actuator, AC recharge) and even threw in small fixes I had forgotten to highlight (windshield sprayer clogs, license plate reattachment) for free.

Great, honest, thorough work, fast and under-budget. They even told me when it came in cheaper than their estimate!

Now I can give this to my nephews. Thanks, R&L!
Russ Y. from R & L Automotive responded on 05/15/2025 09:31 AM

It sounds like your 2004 Honda Pilot received a real spa treatment! We’re glad to hear that our team was able to work their magic and get it back in shape for your nephews' big day. It’s always a win when we can provide a thorough diagnosis and even come in under budget—it’s like finding a few extra fries at the bottom of the bag! Your kind words about our honest approach and attention to detail are much appreciated. Best of luck to the new drivers; hopefully, they’ll bring the Pilot back for a few extra adventures!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Good service
A/C test and charge was done in a timely manner as this procedure cannot be hurried up. Well done and appreciate nice cool air again. Thanks guys.
Russ Y. from R & L Automotive responded on 05/15/2025 09:31 AM

We're glad to hear you enjoyed a nice cool breeze after our A/C test and charge! We know the importance of staying cool, especially when the temperature rises—your comfort is our top priority. It sounds like we got you back to enjoying your favorite climate control. If you need anything else to cool down your ride, we've got you covered!


DM
DREW M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Excellent Service As Always!
R&L always does an awesome job taking care of my vehicle. Quick, reasonable, and trustworthy. If you need work done on your vehicle, R&L is the place to go.
Russ Y. from R & L Automotive responded on 05/15/2025 09:31 AM

We're glad to hear that R&L Automotive is your go-to for vehicle care! It sounds like we've got a winning combination of speed, reasonable pricing, and trustworthiness—kind of like the automotive version of a triple threat. Thank you for putting your wheels in our hands; we appreciate your confidence in us. Keep cruising smoothly!


JH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
James
Job was recommended and yes true to service I personally will recommended to my friend and family.
Russ Y. from R & L Automotive responded on 05/13/2025 09:31 AM

We appreciate your trust in us and are glad to hear that you found our service worthy of a recommendation. There's no better compliment than when our customers spread the word to their friends and family. It's like we have our very own fan club! If there's anything else we can do to keep the praise coming, just let us know.


CH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
10
Honda owner
Great service, done in the time they quoted and in the price they quoted. They Do not overcharge like dealerships do!
Russ Y. from R & L Automotive responded on 05/12/2025 09:30 AM

We appreciate your feedback on our service! It’s always nice to hear when we hit the mark with timing and pricing. We strive to keep our prices as friendly as our technicians, so we're glad you noticed the difference. If you have any more automotive adventures ahead, we’re here to help keep the wheels turning without the dealership drama.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Great service, highly recommended
I will always come back here for any service to my vehicles,
Russ Y. from R & L Automotive responded on 05/08/2025 09:31 AM

It's fantastic to hear that you've chosen us as your go-to spot for vehicle service. We strive to keep our customers coming back faster than a well-tuned engine! Your loyalty means a lot to us, and we look forward to keeping those wheels turning smoothly.


TD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Brakes replaced
Good explanation of work done. First visit here and appreciated the explanation of products used and items serviced. Would recommend this location.
Russ Y. from R & L Automotive responded on 05/08/2025 09:31 AM

We're glad to hear that your first visit exceeded expectations! It's our mission to make sure you leave with a clear understanding of the bolts and nuts that keep your vehicle running smoothly. Your recommendation means a lot to us, and we’re here whenever you need a little more TLC for your car. Safe travels on your adventures!


BR
BECKY R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Respect
Great service and helpful review to understand what happened, what was fixed, why, and how to maintain things. Thankful to have quick help when needed!
Russ Y. from R & L Automotive responded on 05/03/2025 09:31 AM

We appreciate your feedback! It’s fantastic to hear that you found our service helpful and informative. Understanding the ins and outs of your vehicle can sometimes feel like deciphering a secret code, so we’re glad we could help simplify things for you. Quick assistance is our specialty, and we’re always here to keep your ride running smoothly. Happy driving!


KM
KEVIN M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Starter troubleshooting and replacement
Excellent job as always!!!
Russ Y. from R & L Automotive responded on 04/30/2025 09:31 AM

We appreciate your feedback and are glad to hear that you think we did an excellent job! It seems we’re on a roll, and we're loving it. Your support means a lot to us, so here's to many more excellent adventures together. Drive safe out there!


CM
CAROL M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
The Best!!
I always take my car to R&L for work. They take good care of my vehicle (she’s an old girl) and I don’t feel like I’m being ripped off because I’m a woman who doesn’t know much about cars. Every now and then those horror stories come out online. R&L listens to the problem I’m experiencing, they check it out and let me know later what was going on and if they are able to fix it. I don’t hesitate to recommend them. I’m very happy with their work and prices!
Russ Y. from R & L Automotive responded on 04/26/2025 09:31 AM

It sounds like your car is in great hands with us, and we appreciate you letting us take care of your "old girl." We thoroughly believe in treating all our customers with honesty—after all, we wouldn't want to be the plot twist in anyone's horror story! It’s wonderful to hear that you feel heard and that our team keeps you in the loop about what’s going on. Your recommendation means a lot to us, and we look forward to keeping your car in top shape for many more miles ahead!

Service Coupons and Posts
We're thrilled to be your go-to truck stop! 🚚✨ Honesty is our best policy, and saving you money is our favorite hobby! Thanks for trusting us over the years! Let’s keep those wheels turning! 🛠️ #RAutomotive #CustomerAppreciation
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We love it when our team gets it done fast! 🚗💨 Thanks for entrusting us with your car for that quick oil change. Russ is always ready to give it the TLC it deserves! Cheers to smooth rides ahead! 🛠️✨ #RLautomotive #QuickFixes
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We’re blushing! 😄 Thanks for your kind words! At R & L Automotive, we aim to keep your ride and your trust in top shape. 🚗❤️ Ready to tackle any car questions with honesty— because your car deserves the best! #TrustworthyService #RLAutomotive
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Thanks for the kind words! We believe a clear explanation is like a GPS for your vehicle—keeping you on the right path! ?? If you've got questions, we’ve got answers! #AutoExperts #R&LAutomotive
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?✨ We’re thrilled to hear that your 2011 Subaru is purring again! Our team loves a good challenge, especially when it comes to getting you back on the road. Thanks for trusting us with your ride! ?️ #TrustRLAuto #SubaruSaviors
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Thanks for the love! We're thrilled you find us awesome, affordable, and honest! ?? Our goal is to keep your vehicles running smoothly without breaking the bank. Here’s to many more visits—let's keep those wheels turning! ?✨ #RLAutomotive #CustomerLove
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We're revved up to hear you think we're doing a great job! ?? Thanks for the kind words and the recommendation! Your cars are in good hands—almost as good as our hands on the steering wheel! ?? #FiveStarService #CarCareExperts
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We appreciate your kind words! ? We're thrilled to keep your wipers and good vibes flowin'! Remember, we’re here to keep you on the road (and dry). ?? Thanks for trusting us with your rides! #AutomotiveExcellence #CustomerCare
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Thanks for spreading the 5-star love, friend! ? We're so glad we could provide top-notch service with a side of punctuality. ?? #CustomerAppreciation #BestCustomers
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Thanks for the 5-star review, Skyler! We're thrilled to hear about your 'in and out' experience at R & L Automotive. Our team appreciates your support! ?? #CustomerAppreciation
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? Thanks for the 5-star review! We're thrilled to hear you loved our service and found our prices great. Our team appreciates your kind words! ?? #HappyCustomers #QualityService
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Hey there! Thanks for revving up our day with your 5-star review ? We're thrilled to hear that you always leave our shop satisfied. Your support means the world to us! #HappyCustomers #AutoCare
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Thanks for the 5-star review, Kevin! We're delighted to have saved you some cash and provided top-notch service. See you next time! ?? #Savings #HappyCustomers
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? Thank you for your kind words! We strive to provide genuine and informative service to our valued customers. It's great to hear that you found us trustworthy. We appreciate your support! ? #RnLAutomotive #TrustworthyService #CustomerSatisfaction
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? Thank you for the amazing review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing quick, knowledgeable service at unbeatable prices. ??
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? Thank you for your kind words! We're thrilled to have you as a satisfied customer. ? Our team at R&L Automotive takes pride in delivering top-notch repairs and a great customer experience. ? #RnLAutomotive #QualityRepairs #SatisfiedCustomers #FortWayne
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Thanks for the great review, Richard! We're so glad you had a great experience with us at R & L Automotive in Fort Wayne. ? #SatisfiedCustomer #FortWayne #R&LAutomotive
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Thanks for the great review, Drew! ? We're so glad we could get you in and out quickly. We take pride in our customer service and fair pricing. #FortWayne #RLAutomotive #CustomerService #CarRepair ?
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Thanks for the great review, Savannah! We're so glad we could get you back on the road quickly and affordably. ? #FortWayne #R&LAutomotive #CarRepair #HappyCustomer
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Thanks for the great review, Kimiya! ? We're so glad you had a great experience with us. #HappyCustomer #RLAutomotive #FortWayne
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Thanks for the kind words, Tammy! ? We're glad you had a great experience with us at R & L Automotive in Fort Wayne. #FortWayne #R&LAutomotive #HappyCustomer
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Thanks for the great review, Steve! We're glad you were in and out quickly. ? #FortWayne #R&LAutomotive #AutoRepair #HappyCustomer
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Thanks for the kind words, Lowell! ? We're glad we could help and that you found your new go to for your cars. #R&LAutomotive #FortWayne
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Thanks for the 5-star review, Mike! We appreciate your trust in us at R & L Automotive in Fort Wayne. ? #HonestShop #FortWayne
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Thanks for the kind words, Stacy! ? We're glad to have earned your trust and loyalty. #FortWayne #R&LAutomotive ?⭐️⭐️⭐️⭐️⭐️
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Thank you for your kind words, Julian! ? We're thrilled to hear you had a great experience with us at R & L Automotive in Fort Wayne. #RLAutomotive #FortWayne
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Thanks for the kind words, Dana! ? We're glad we could help your daughter out in a pinch. #FortWayne #R&LAutomotive #CustomerService
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Thanks for the great review, Norman! ? We're glad we could get your mom's car fixed quickly. ? #FortWayne #RLAutomotive #AutoRepair #CustomerSatisfaction
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#R&LAutomotive is proud to have earned the trust of Curtis, an ex-mechanic who knows a thing or two about quality service! ? We're glad we could provide him with the work he needed and a great warranty through Napa. ? #FortWayne
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Thanks for the great review, Tony! ? We're glad you had a great experience with us. We take pride in providing quality service at a fair price. #RLAutomotive #FortWayne
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Thanks for the 5-star review, Jennifer! ????? We're glad to have taken great care of you and your family's vehicles. #R&LAutomotive #FortWayne
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Thanks for the great review, Chris! ? We're glad Rich was able to help you out and that you'll keep coming back to R & L Automotive! #FortWayne #HappyCustomer #AutoRepair
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Thanks for the great review, Steve! ???? We're glad to hear your wife's car is running smoothly. #R&LAutomotive #FortWayne
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Thanks for the great review, David! We appreciate your trust in us to get the job done right. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Janelle! We're so glad you had a great experience with us. ? We look forward to seeing you again soon! #RLAutomotive #FortWayne
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???Thanks for choosing us! We hope you had a great experience. #FortWayne #GreatService ?
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Thanks for the great review, Marc! ? We're glad we could provide a quick assessment and fair price for your car needs. #R&LAutomotive #FortWayne
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Thanks for the great review, Cheryl! We're so glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Hawk! ? We're so glad you're happy with the work we do. #FortWayne #R&LAutomotive #HappyCustomer ?
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Thanks for the 5-star review, John! ????? We're glad you had a great experience with R & L Automotive. #FortWayne #HappyCustomer #ExcellentWork
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Thanks for the awesome review, Mike! We're so glad you trust us with your vehicles ? #R&LAutomotive #FortWayne #HonestReputableShop ???
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Thanks for the kind words, Christian! We're glad you had a great experience with Rich & Russ. ? We appreciate your support of local businesses and look forward to seeing you again soon. #RLAuto #FortWayne ?⭐️⭐️⭐️⭐️
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Thanks for the great review, Libby! We're glad we could help you out with your AC issues. ? #R&LAutomotive #FortWayne #ACRepair #HappyCustomer
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Thanks for the great review, David! We're glad you had a great experience at R & L Automotive. ? #FortWayne #HappyCustomers #AutoRepair ?
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We're so glad to hear that you had a great experience with us at R & L Automotive! ? We strive to provide excellent customer service and quality work. Thanks for the 5-star review! ????? #FortWayne #RLAutomotive
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Thanks for the great review, Pam! ? We appreciate your trust in us and are glad to have been able to help your family. #RLAutomotive #FortWayne
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Thanks for the great review, Randie! We're glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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??? #FortWayne is the best! #TopNotch #FortWayne ???
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Thanks for the great review, Marquee! ? We're glad you had a great experience with us. We appreciate your recommendation and look forward to seeing you again soon! #R&LAutomotive #FortWayne #CustomerSatisfaction
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Thanks for the great review, Kyle! ? We're so glad we were able to help you out while you were visiting Fort Wayne. We strive to provide speedy service and great communication to all our customers. #R&LAutomotive #FortWayne
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Thanks for the great review, Nathan! ? We're so glad you had a great experience with us. #FortWayne #R&LAutomotive #HappyCustomers ?
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Thanks for the great review, Chris! ? We appreciate your kind words and are glad you had a positive experience at R & L Automotive. #FortWayne #HonestWork #CustomerSatisfaction
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???? #FortWayne Great shop! Honest work, prices, and service. ? #FortWayne
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?? Great service! ? Prompt, courteous, and very informative. #FortWayne #CustomerService
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Thanks for the great review, Corbin! ? We're glad we could get you in quickly and provide you with the quality service you deserve. We look forward to seeing you again soon! #R&LAutomotive #FortWayne ?
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Thanks for the kind words, Steve! ? We're so glad Rich was able to help you out. We strive to provide the best service and experience for our customers. #FortWayne #R&LAutomotive ?
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