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R & M Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(308 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years. Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years.

Categories
Auto Repair, Oil Change, Tire Sales and Repair
Contact
(540) 942-2355

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
192 N Charlotte Ave Waynesboro, VA 22980-5047

Affiliations

NAPA
R & M Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(308 Reviews)

RR
RICHARD R.
1989 Isuzu Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2025
verified customerVerified Customer
10
Our experience with R&M has been very positive not just as car owners but also as people.
R&M have taken great care of our cars and truck.
They are so considerate to us and they do everything to help us maintain our vehicles.
R & M A. from R & M Automotive responded on 05/27/2025 10:33 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team has been dedicated to taking care of your cars and truck. We strive to be as considerate as possible—If there's anything more we can do to help, just give us a shout. We're here for you!

R and M Automotive Thanks you!


MS
MARY S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Wonderful!!!
I know that my work is done right. Very professional and nice to deal with them.
R & M A. from R & M Automotive responded on 05/27/2025 10:34 AM

We're glad to hear that you had a positive experience with us! It's important to know that you can trust your work is done right. Our team strives to be both professional and friendly, making sure every visit is a good one. Your satisfaction keeps our engine running smoothly!

R and M Automotive Thanks you!


SZ
gravatar
Sara Z.
2000 Not Specified
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Honest and Trustworthy
I recently took my car in for a check engine light issue. They were able to take a look same day and discovered a serious error a previous dealer-mechanic made. Thank goodness they caught it, and were able to fix the issue to prevent any engine failure. I spoke with the mechanic directly who gave me some additional guidance to keep my engine in good shape. Great folks, would highly recommend.
R & M A. from R & M Automotive responded on 05/27/2025 10:34 AM

We appreciate you sharing your experience with us! We're really glad to hear our team was able to swoop in and save the day from that previous mechanic's "oops" moment. It's a relief to know we caught that issue in time to keep your engine humming happily. And we love that you got some handy tips from our mechanic to keep everything running smoothly. Your recommendation means a lot to us, and we promise to keep delivering the same level of care and expertise. Your car will thank you!

R and M Automotive Thanks you!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Superior in every way
From the beginning they have been perfect. Caitlin treats you like family and the shop is very professional and caring as well. I am proud of each one of them. They all did an outstanding job. I am sincerely pleased with each process. Reo Hatfield
R & M A. from R & M Automotive responded on 05/05/2025 07:11 AM

We truly appreciate you taking the time to share your experience! We’re glad to hear that everything went smoothly and that you felt taken care of. We appreciate your business! 

Thank you!
R&M Automotive

R and M Automotive Thanks you!


LB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
0
My car needed repair due to issues with the fuel pump
Wonderful service. Jeremy and his crew are very easy to work with!
R & M A. from R & M Automotive responded on 05/05/2025 07:12 AM

We're glad to hear that you had a great experience with Jeremy and the team! They do have a knack for making things run smoothly—almost like a well-oiled engine. We appreciate your feedback and look forward to keeping that momentum going!

R and M Automotive Thanks you!


JK
JUDY K.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Car Inspection
I have been a customer of R & M Automotive for over 35 years. The newest owners have continued with excellent service & at 84 yrs old, I appreciate someone I can trust.
I love Jeremy & Kaitlin!
R & M A. from R & M Automotive responded on 05/05/2025 07:13 AM

It's fantastic to hear that your experience with R & M Automotive has remained stellar after all these years! A 35-year relationship is no small feat—it's like a fine wine, getting better with age. We're glad to know you feel confident in our service, especially at 84. Trust is key, and we’re committed to keeping it strong. Here's to more years of reliable service and friendly faces like Jeremy and Kaitlin!

R and M Automotive Thanks you!


RL
RODNEY L.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Great place for all car repairs and inspections !
R & M automotive repair is a friendly and a great place for car repairs and to also get your cars inspected.
R & M A. from R & M Automotive responded on 05/01/2025 07:03 AM

We really appreciate your feedback! It’s always nice to hear that our commitment to friendliness and quality repair work shines through. We aim to keep your vehicle running smoothly and make the experience enjoyable. If your car ever feels like it wants to have a chat, you know where to find us!

R and M Automotive Thanks you!


GA
GERALD A.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Oil change was quickly done for me
Oil change
R & M A. from R & M Automotive responded on 05/01/2025 07:02 AM

We appreciate you taking the time to share your experience with us! An oil change might not be the most glamorous service to discuss, but it definitely keeps your engine happy and running smoothly. If you ever need anything else, we're just a short drive away—ready to pamper your vehicle again!

R and M Automotive Thanks you!


JB
JOHN B.
LOVE, VA
1990 Chevrolet K3500 1 Ton 4WD - Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Truck CV Boot
Work completed on time and very close to the estimated price.
R & M A. from R & M Automotive responded on 05/01/2025 07:02 AM

We're glad to hear that we hit the mark with both timing and pricing. It's always our goal to be as predictable as a well-tuned engine. We appreciate your feedback and look forward to keeping your vehicle running smoothly in the future.

R and M Automotive Thanks you!


BP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
The Best Place in Waynesboro for Vehicle Maintenance
I have used R&M to have new tires put on, brakes and pads replaced, my car's oil changed and to get a state vehicle inspection. I have been so impressed with the friendly and responsive staff, the knowledgeable and skilled technicians, and the overall quality of experience I received. This team has my trust and my business for all my future vehicle needs
R & M A. from R & M Automotive responded on 04/16/2025 09:57 AM

It's fantastic to hear that you’ve had such a great experience with us! Our Team loves to hear they have done an amazing job! Thank you for your continued business and we look forward to seeing you soon (: 

R and M Automotive Thanks you!


FJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Automotive work
Excellent trustworthy
R & M A. from R & M Automotive responded on 04/16/2025 09:57 AM

We appreciate your feedback! It’s great to know that you found our service to be trustworthy. Building that kind of reputation is what we aim for—like a trusty old toolbox, always there when you need it! If you ever need anything else, we’re just a call away. Happy driving!

R and M Automotive Thanks you!


Verified Customer
Waynesboro, VA
2020 Dodge 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Excellent service
I manage a small business in Waynesboro. One of our service trucks would not start yesterday morning. The team at R&M was quickly able to pick up my truck, diagnose the issue and repair it the same day. I am very pleased with their excellent service.
R & M A. from R & M Automotive responded on 04/03/2025 08:51 AM

We're glad we could get your truck back on the road and help keep your business running smoothly. Thank you for choosing us (: 

We appriate you as well!

R & M Automotive Thanks you!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great service
Friendly, efficient service. Explained the issue thoroughly and pricing was presented very well
R & M A. from R & M Automotive responded on 04/16/2025 09:59 AM

We appreciate the time you took to share your experience with us! It's great to hear that you found our service friendly and efficient—our team does their best to keep things running smoothly. We're all about transparency when it comes to pricing and explaining those pesky issues that pop up with vehicles. 

R and M Automotive Thanks you!


JR
JENNIFER R.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Excellent Service as always!
I was warmly greeted by Kaitlyn, Maddie, and their sweet dogs, Nova and Chevy! The staff I encountered were friendly. Our vehicle was there for an oil change and tire rotation. Kaitlyn mentioned they may need to change the filters. I said that was OK, they know best. They always prepare you for what may be needed and an estimate. We've never been surprised by anything that has needed to be done. Excellent service....every time we're there!
R & M A. from R & M Automotive responded on 04/16/2025 10:04 AM

We always aim to greet our customers with a warm welcome—and a few friendly tails wagging as well. We're glad you're always kept in the loop about your vehicle's needs. If you ever have questions or need advice, don't hesitate to reach out. Your vehicle is in good hands with us. Safe driving! Thank you for choosing us!

R and M Automotive Thanks you!


MM
MARK M.
Crozet, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Honest, fast, friendly
The team here never disappoints. I bring all of my cars here.
R & M A. from R & M Automotive responded on 03/26/2025 08:36 AM

We're glad to hear our team keeps hitting the mark for you.

Thank you for choosing us

R and M Automotive Thanks you!

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