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R & M Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(314 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years. Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years.

Categories
Auto Repair, Oil Change, Tire Sales and Repair
Contact
(540) 942-2355

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
192 N Charlotte Ave Waynesboro, VA 22980-5047

Affiliations

NAPA
R & M Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(314 Reviews)

VG
VICTORIA G.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Calm in the chaos!
My car broke down on the way to work. I had chaos in my head trying to figure out the logistics. Without my car, I can not carry out my responsibilities. It was a relief to have had preciius good experiences with their shop, so I called for a tow. They were right on it. It did not take long for the truck to arrive. The driver was friendly and gave me a ride back to my house before taking it in. I was grateful they worked on it and I was able to pick it up by the end of the day.
R & M A. from R & M Automotive responded on 06/11/2025 09:56 AM

It sounds like you had quite the morning adventure! Car troubles can definitely throw a wrench into your day, but we’re glad to hear that our team was able to swoop in like a automotive superhero. The friendly tow truck driver and a quick turnaround—sounds like we managed to turn that chaos into calm! Your trust in our shop means a lot, and we’re pleased we could help you get back on the road so quickly. Just remember, we're always here for any future escapades!

R and M Automotive Thanks you!


KN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Fair and honest
Fair prices and honest and very friendly
R & M A. from R & M Automotive responded on 06/10/2025 12:43 PM

We appreciate you taking the time to share your experience! It’s great to hear that our fair prices and friendly service have made a positive impression on you. We believe that honesty should come as standard—like a well-tuned engine! Your support means a lot to our team as we strive to keep things running smoothly for all our customers.

R and M Automotive Thanks you!

R & M A. from R & M Automotive responded on 06/11/2025 06:31 AM

Thank you for taking the time to leave a review!

We apprciate you

R and M Automotive Thanks you!


TH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Good people that do Good work
Courteous people do good work never had a problem every time I needed something fixed it got fixed I wouldn't go anywhere else
R & M A. from R & M Automotive responded on 06/09/2025 06:04 AM

We appreciate you taking the time to share your experience with us. It's always a pleasure to hear that our team is making a positive impact with their courtesy and expertise.If you ever need anything in the future, we’re ready and waiting!

R and M Automotive Thanks you!


SW
Stephanie w.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Excellent service
We are new to Waynesboro and needed our car inspected for Va plates. R & M did a great job. There are honest and knowledgeable. We will now use them to service our Lexus and Volvo. Thanks.
R & M A. from R & M Automotive responded on 06/04/2025 09:45 AM

We are glad to hear you had a great experience with us! It's wonderful that you've found a trustworthy shop in Waynesboro. We appreciate your confidence in us to take care of your Lexus and Volvo - they’re in good hands! Here’s to many smooth rides ahead. Drive safe out there!

R and M Automotive Thanks you!


MG
MARIAN G.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Marian Grubb
Great company . The people are so friendly and helpful
R & M A. from R & M Automotive responded on 06/04/2025 09:45 AM

We appreciate your kind words! It sounds like our team was on their A-game, making sure you had a friendly and helpful experience. It's always our goal to create a welcoming atmosphere because, let's be honest, who wants to deal with grumpy mechanics? We're glad you felt right at home with us.

R and M Automotive Thanks you!


JK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Saved hundreds with R and M
I hate taking my car to a mechanic. I feel extremely vulnerable when I do. I like being in control, and I don’t know much about cars. I can change the oil and change a tire, but that’s about it. I COULD do other work too, but it would take me weeks to make repairs that take a skilled mechanic minutes. When I have to bite the bullet to take my car in, I get extremely annoyed and anxious.
R and M have proven to me that they’re not there to simply take my money. They give me a fair price, and simply do what they have to do to get my car in better condition. This time I needed brakes and some welding repair on the frame. Other shops quoted me twice or three times what they charged. I’ve never felt more confident or comfortable with any other shop. I’m new to the area, and will never take my car anywhere else.
Thanks R and M for treating me like family. That’s literally how I felt. It felt like I was bringing my car to a family member, and they were simply charging me for the parts and some of their time. I’ll never go anywhere else.
R & M A. from R & M Automotive responded on 05/29/2025 11:30 AM

We appreciate you taking the time to share your experience! It sounds like you’ve found your automotive home, and we’re happy to be your go-to shop. We totally get that feeling of vulnerability when trusting someone with your ride; it's like sending your dog to the groomer and hoping they come back without an unintentional haircut. Haha- Not talking about Chevy's new hair do!
We pride ourselves on fair pricing and no-nonsense service – we’re here to help, not make a quick buck. It's great to know you left us feeling confident and cared for. Welcome to the family, and remember, we’re just a pit stop away whenever your car needs a little TLC!

R and M Automotive Thanks you!


RR
RICHARD R.
1989 Isuzu Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2025
verified customerVerified Customer
10
Our experience with R&M has been very positive not just as car owners but also as people.
R&M have taken great care of our cars and truck.
They are so considerate to us and they do everything to help us maintain our vehicles.
R & M A. from R & M Automotive responded on 05/27/2025 10:33 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team has been dedicated to taking care of your cars and truck. We strive to be as considerate as possible—If there's anything more we can do to help, just give us a shout. We're here for you!

R and M Automotive Thanks you!


MS
MARY S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Wonderful!!!
I know that my work is done right. Very professional and nice to deal with them.
R & M A. from R & M Automotive responded on 05/27/2025 10:34 AM

We're glad to hear that you had a positive experience with us! It's important to know that you can trust your work is done right. Our team strives to be both professional and friendly, making sure every visit is a good one. Your satisfaction keeps our engine running smoothly!

R and M Automotive Thanks you!


SZ
gravatar
Sara Z.
2000 Not Specified
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Honest and Trustworthy
I recently took my car in for a check engine light issue. They were able to take a look same day and discovered a serious error a previous dealer-mechanic made. Thank goodness they caught it, and were able to fix the issue to prevent any engine failure. I spoke with the mechanic directly who gave me some additional guidance to keep my engine in good shape. Great folks, would highly recommend.
R & M A. from R & M Automotive responded on 05/27/2025 10:34 AM

We appreciate you sharing your experience with us! We're really glad to hear our team was able to swoop in and save the day from that previous mechanic's "oops" moment. It's a relief to know we caught that issue in time to keep your engine humming happily. And we love that you got some handy tips from our mechanic to keep everything running smoothly. Your recommendation means a lot to us, and we promise to keep delivering the same level of care and expertise. Your car will thank you!

R and M Automotive Thanks you!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Superior in every way
From the beginning they have been perfect. Caitlin treats you like family and the shop is very professional and caring as well. I am proud of each one of them. They all did an outstanding job. I am sincerely pleased with each process. Reo Hatfield
R & M A. from R & M Automotive responded on 05/05/2025 07:11 AM

We truly appreciate you taking the time to share your experience! We’re glad to hear that everything went smoothly and that you felt taken care of. We appreciate your business! 

Thank you!
R&M Automotive

R and M Automotive Thanks you!


LB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
0
My car needed repair due to issues with the fuel pump
Wonderful service. Jeremy and his crew are very easy to work with!
R & M A. from R & M Automotive responded on 05/05/2025 07:12 AM

We're glad to hear that you had a great experience with Jeremy and the team! They do have a knack for making things run smoothly—almost like a well-oiled engine. We appreciate your feedback and look forward to keeping that momentum going!

R and M Automotive Thanks you!


JK
JUDY K.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Car Inspection
I have been a customer of R & M Automotive for over 35 years. The newest owners have continued with excellent service & at 84 yrs old, I appreciate someone I can trust.
I love Jeremy & Kaitlin!
R & M A. from R & M Automotive responded on 05/05/2025 07:13 AM

It's fantastic to hear that your experience with R & M Automotive has remained stellar after all these years! A 35-year relationship is no small feat—it's like a fine wine, getting better with age. We're glad to know you feel confident in our service, especially at 84. Trust is key, and we’re committed to keeping it strong. Here's to more years of reliable service and friendly faces like Jeremy and Kaitlin!

R and M Automotive Thanks you!


RL
RODNEY L.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Great place for all car repairs and inspections !
R & M automotive repair is a friendly and a great place for car repairs and to also get your cars inspected.
R & M A. from R & M Automotive responded on 05/01/2025 07:03 AM

We really appreciate your feedback! It’s always nice to hear that our commitment to friendliness and quality repair work shines through. We aim to keep your vehicle running smoothly and make the experience enjoyable. If your car ever feels like it wants to have a chat, you know where to find us!

R and M Automotive Thanks you!


GA
GERALD A.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Oil change was quickly done for me
Oil change
R & M A. from R & M Automotive responded on 05/01/2025 07:02 AM

We appreciate you taking the time to share your experience with us! An oil change might not be the most glamorous service to discuss, but it definitely keeps your engine happy and running smoothly. If you ever need anything else, we're just a short drive away—ready to pamper your vehicle again!

R and M Automotive Thanks you!


JB
JOHN B.
LOVE, VA
1990 Chevrolet K3500 1 Ton 4WD - Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Truck CV Boot
Work completed on time and very close to the estimated price.
R & M A. from R & M Automotive responded on 05/01/2025 07:02 AM

We're glad to hear that we hit the mark with both timing and pricing. It's always our goal to be as predictable as a well-tuned engine. We appreciate your feedback and look forward to keeping your vehicle running smoothly in the future.

R and M Automotive Thanks you!

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