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Raymond's Auto & Truck Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(655 Reviews)
-100
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Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
4.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(317) 838-7112
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* No Time Zone Provided
2699 E.Main St. Plainfield, IN 46168-1926
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Raymond's Auto & Truck Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(655 Reviews)
Write a Review
Recent Reviews
RW
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Ratonda W.
Pittsboro, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/06/2025
0
Dishonest
I was told my diagnostic test would be $50 dollars they charge me $162. I do not recommend Raymond’s Auto they are too expensive.
CH
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Catharine H.
Indianapolis, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/09/2022
0
Once Loyal Customer Driven Away by Dishonest Tactics
I have been going to this shop for many years but, after a bad experience, I will not be returning. Here's what happened:

I went in for an oil change/tire rotation on Monday, December 5 and was told that my brakes and rotors needed replacement and a brake flush was suggested. I obtained a written copy of the quote, which was around $1300. I contacted another shop, Ralph's Muffler in Avon, who estimated the work to be about $800 (including brake flush, rotors, and pads). I called the service technician at Raymond's and asked for a better price since I've been a customer for several years. He knocked off about $200 and said the other shop probably quoted that price as they likely don't use the "better" grade of parts that they do. I was told that Raymond's also has a $127 hourly labor rate. I asked what the brake pad depth was and he said they were all at 2 mm. I decided to give Ralph's a try as I was told they were fair and honest and would not do any work that did not need to be done. As it turns out, I did NOT need new rotors or a brake flush and the back brake pads had more than half of their life left (greater than 6 mm). I only spent $128 yesterday, December 8, and they were also able to determine the cause of a rattling noise that Raymond's could not diagnose. Plus, they told me that the rattle was likely covered by my powertrain warranty and to contact the dealer to fix it.

In summary, Raymond's tried to sell me work that did not need to be done (rotors, back brake pads, brake flush) and LIED about the remaining life of the back brake pads. I don't know if this is something they do to every customer because they have a sales commission or if it's just because I am a woman and they think I'm an idiot (yeah, I'm going there because I've had this happen to me before), but it's extremely unprofessional for any shop to LIE to ANY customer about the work that needs to be done. Since I can no longer trust them, I am now questioning whether they actually did my oil change, tire rotation, and filter replacements on Monday.

If I were you, especially if you are a woman, I would steer clear of this shop and go to Ralph's Muffler or another shop that is honest and fair to their customers.
BR
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BILL R.
Indianapolis, IN
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Always professional
Ad always, Raymonds does a quality service at fair prices and the employees are always top nothch. Seems today that customers service is a rarity....not at Raymonds. Always willing t work with/for the customer. And, of course, the work done is bar none.
Recommended
JG
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JEFF G.
Martinsville, IN
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Friendly and efficient
I was able to skd service soon and had work completed in a short period of time
Recommended
LP
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LINDA P.
Indianapolis, IN
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
verified customerVerified Customer
Friendly Professional Service
Very satisfied customer!!
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/30/2021 07:28 AM

Thank You Linda !

KS
KENNY & PATTY S.
Plainfield, IN
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
verified customerVerified Customer
Auto repair
I take my vehicle there and all my children’s they always do it fine job at a fair price
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/30/2021 07:29 AM

Thank You Kenny & Patty, It's always a pleasure

MK
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MADDIE K.
Indianapolis, IN
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
verified customerVerified Customer
Reliable and prompt
I took my car in for its 85,000 mile service and Raymonds did everything required. The mechanic left feedback on my brakes on the invoice so I can refer back to it when it comes time for my next service. I can count on them to let me know when my vehicle needs something more than I went in there for, and they always call first. Thankfully, I didn’t need anything more today.
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/30/2021 07:31 AM

Thank you for trusting Raymond's with your repair needs.

LM
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LARRY M.
Plainfield, IN
Chevrolet Corvette
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
verified customerVerified Customer
A/C compressor replacement
When my car was in for a intake upgrade, Eric and gang found a leak in the A/C compressor. The unit was not cooling the car very effectively. Several weeks later, I made an appointment to have it replaced. All work was completed at a reasonable price. The quality for their work is second to none.
Staff is friendly and professional, and the facility is customer friendly.
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/22/2021 05:54 AM

Thank You for trusting with your repair needs.

Verified Customer
Plainfield, IN
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
verified customerVerified Customer
Repair
Caring repair
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/22/2021 05:54 AM

Thank You !

WB
WHITNEY B.
Pittsboro, IN
Nissan Armada
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Finally aligned!!!!!!
I had two other shops try to align my armada and they were unsuccessful. I brought it to Raymond’s and they were able to figure out the problem and align my vehicle! Everyone was extremely friendly and helpful!
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/22/2021 05:55 AM

Whitney ,Thank You for llowing us to repaie your car.

RB
RICK B.
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
verified customerVerified Customer
Very reasonable prices and great professional service
Being from out of town trying to find a honest and good mechanic is hard to find well at Raymonds its pretty hard to beat the prices and are more than fair and the service is great and would recommend this place to any body
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/22/2021 05:56 AM

Rick, I am glad we were able to get you back on the road. Thank You !

MP
MELVIN P.
Mooresville, IN
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
First time at Raymond’s
Was in for service on my 2017 Toyota Sienna. First time at Raymond’s and was completely satisfied with friendly staff and the excellent service I received. I will definitely come back for any future service and will be in for regular service every 5000 miles as required.
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/16/2021 04:33 AM

Melvin,Thank You for choosing Raymond's for your repair needs and taking the time to review us. 

TH
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TOM H.
Plainfield, IN
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
You guys rock!
My daughter's old car just needed to be put out it's misery. Thanks for helping us when we needed it most.
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/15/2021 05:30 AM

Thank You Tom !

ST
SANDRA T.
Plainfield, IN
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
Honest!
Staff is friendly and helpful! As a woman I am especially happy that they are trustworthy!
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/15/2021 05:31 AM

Sandra ,Thank You for trusting us with your repair needs

Verified Customer
Avon, IN
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customerVerified Customer
The people and service
The people and service are top notch.
Recommended
Bruce R. from Raymond's Auto & Truck Repair responded on 03/15/2021 05:32 AM

Thank You !

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