Service Department's Reviews

4.7

(10,323 Reviews)

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WG

Wayne G.

Pompano Beach, FL

2021 Hyundai Santa Fe

This review violates the SureCritic Review Policy.

GB

Gennady B.

Pompano Beach, FL

10/04/2021

0

Category: Service

Was told the car was there and it wasnt... SCAM

I was told the car was suppose to come in today or tomorrow, I said let me know when it comes in and ill be there. A few hours later I was told the car is there and what time I can come see it. So I dropped everything I was doing and drove to the dealer which was more than a hour drive away. When I get there, they tell me they don't have the car but I can look at other ones that I am not interested in. This was a total waste of time, money, miles, gas and tolls. All to deal with a bunch of unprofessional people, such a scam just to get me to their dealership. Definitely not trustworthy. BEWARE.

JR

Julie R.

Pompano Beach, FL

10/02/2021

0

Category: Service

Horrible sales and bait and switch tactics

They advertise cars on Carfax and then when you go to the dealership the price is $3,000 more. And when you have to argue and prove your point by showing them their own advertising in Carfax they reluctantly lower and say it is because you did your 'research'. When confronted with this they will laugh in your face and this was from the manager of sales! Oh and let's not forget the $2850 for their 'reconditioning fee'. The car we looked at had several flaws and they refused to even acknowledge them. This is the worst sales for a car dealership that I have ever experienced

JM

James M.

Miami Gardens, FL

2011 Hyundai Sonata

This review violates the SureCritic Review Policy.

TS

Tomas S.

Fort Lauderdale, FL

2013 Hyundai Elantra

This review violates the SureCritic Review Policy.

AL

Alejandro L.

Miami, FL

03/16/2021

New car purchase nightmare

Let’s start with the good... the dealer doubles Hyundai’s 10 year/100,000 miles warranty with the purchase of a new Hyundai or Genesis vehicle. The representative that helped me with the entire process is Nikolai. The man deserves a promotion or a raise at the very least. He is truly a professional that cares about customers and answered all of my questions. Unfortunately, the sales negotiation was a nightmare. The sales manager tried to sell me the car over $1,000 above MSRP when the internet price was over $2,000 below MSRP. He then made a “mistake” in the appraisal of my trade in which would have resulted in a loss for me of $1000, if I had not paid attention. To make matters worse, he then proceeded to give me a low-ball offer for my trade in even after showing him the Kelley Blue Book appraisal. If you are looking to purchase a vehicle from this dealer, ask for Nikolai. The man will treat you like a valued customer should be treated. Just pray you get a sales manager that actually cares about the customer experience and is not just looking to rip people off.

Not Recommended

MARK P. from Rick Case Hyundai Davie responded on 03/18/2021 10:56 AM

Thank you for your survey.

JA

Judith A.

Pompano Beach, FL

2020 Hyundai Elantra

This review violates the SureCritic Review Policy.

LC

Linda C.

Fort Lauderdale, FL

2018 Hyundai Tucson