business image

Roadrunner Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,053 Reviews)
93

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
5
Total ReScores
3.4
ReScore Average
93
Net Promoter Score ®

Business Details

About

We are your one stop shop for all of your auto repair and maintenance needs! We are your one stop shop for all of your auto repair and maintenance needs!

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(530) 272-8692

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
12555 Loma Rica Dr. Grass Valley, CA 95945

Affiliations

ASE
ASE - Master Certification
Smog Test - CA
Roadrunner Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,053 Reviews)

RM
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Robert M.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2025
verified customerVerified Customer
9
Servicing my Ford truck
All went smoothly and the recon of my air conditioner problem was decerned. That repair however will have to wait to happen for a few weeks for a convenient time. I have trust in Road Runner and their mechanics. A hard thing to find in this world. Thank you.
Brian H. from Roadrunner Automotive responded on 09/19/2025 10:52 AM

Thank you for the thoughtful review! We’re glad to hear everything went smoothly and that we could help diagnose your A/C issue. We truly appreciate your trust in us, it means a lot. We’ll be here whenever you’re ready to move forward with the repair.

The Roadrunner Team

DC
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Dan C.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2025
verified customerVerified Customer
9
Regular service
They always provide excellent professional service everytime I go there.
Brian H. from Roadrunner Automotive responded on 09/19/2025 10:51 AM

Thank you so much for your kind words and 5-star review! We truly appreciate your trust and loyalty. It’s always our goal to provide excellent, professional service every visit, and we’re grateful to have you as a valued customer.

The Roadrunner Team

AJ
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Alan J.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2025
verified customerVerified Customer
10
2012 Acura MDX Alan James
Easy to schedule & very good work.
Brian H. from Roadrunner Automotive responded on 09/12/2025 10:19 AM

Thank you for the positive review! We’re glad to hear scheduling was easy and that you’re happy with the work. We appreciate your support and look forward to helping you again.

The Roadrunner Team

KA
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Keoni A.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2025
verified customerVerified Customer
10
Great professional Service!
I love taking my vehicles to Roadrunner Automotive. I know I will get great service and attention to detail.
Brian H. from Roadrunner Automotive responded on 09/03/2025 10:25 AM

Thank you so much for your kind words! We’re thrilled to hear you trust us with your vehicles and appreciate our attention to detail. Your support means a lot to our team!

The Roadrunner Team

RB
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Ron B.
Nevada City, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2025
0
OEM Parts changing
Brian, in response to yours. You continue to make my point, Ford 6.0 have many manufacture defects,
1) head bolts, 2) EGR coolant system, 3) no power on stock turbo when climbing a hill with a load (trailer).
1) Requires ARP head studs, not OEM; you would repeat the problem (head bolts stretch under a load and overheat the motor).
2) Requires a Bullet Proof square EGR cooler, OEM would continue to clog up.
3) Would need to be replaced with a higher-RPM turbo; OEM would continue to use your flashers while climbing a hill pulling a trailer.
Getting to and repairing the root cause is preferred in a repair shop.

RB
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Ron B.
Nevada City, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2025
0
OEM Parts changing
Brian, in response to yours. You continue to make my point, Ford 6.0 have many manufacture defects,
1) head bolts, 2) EGR coolant system, 3) no power on stock turbo when climbing a hill with a load (trailer).
1) Requires ARP head studs, not OEM; you would repeat the problem (head bolts stretch under a load and overheat the motor).
2) Requires a Bullet Proof square EGR cooler, OEM would continue to clog up.
3) Would need to be replaced with a higher-RPM turbo; OEM would continue to use your flashers while climbing a hill pulling a trailer.
Getting to and repairing the root cause is preferred in a repair shop.

RB
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Ron B.
Nevada City, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2025
0
OEM Parts changing
Brian, in response to yours. You continue to make my point, Ford 6.0 have many manufacture defects,
1) head bolts, 2) EGR coolant system, 3) no power on stock turbo when climbing a hill with a load (trailer).
1) Requires ARP head studs, not OEM; you would repeat the problem (head bolts stretch under a load and overheat the motor).
2) Requires a Bullet Proof square EGR cooler, OEM would continue to clog up.
3) Would need to be replaced with a higher-RPM turbo; OEM would continue to use your flashers while climbing a hill pulling a trailer.
Getting to and repairing the root cause is preferred in a repair shop.

DH
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Daisy H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2025
verified customerVerified Customer
10
Excellent
Your professionalism and timely repairs/service speaks volumes about your attention to details. Thank you!
Brian H. from Roadrunner Automotive responded on 08/21/2025 08:07 AM

Thank you so much! We truly appreciate your kind words and are glad to hear our service stood out. We’re always happy to help!

The Roadrunner Team

LR
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Lynn R.
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
10
Great local buisness
Roadrunner Automotive is wonderful! The team is always friendly, honest, and helpful. They make the whole process easy and I trust them with my car every time.
Brian H. from Roadrunner Automotive responded on 08/20/2025 04:41 PM

Thank you so much for the kind words! We’re glad to hear you trust us with your car, that means a lot. We’ll keep working hard to make every visit just as easy and helpful!

The Roadrunner Team

GS
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George S.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
Smog check
Nice clean shop and easy parking. Quick service good price. thank you
Brian H. from Roadrunner Automotive responded on 08/20/2025 08:19 AM

Thank you so much for the great review! We’re glad you found the shop clean, the service quick, and the parking easy, that’s exactly what we aim for. We appreciate you choosing Roadrunner Automotive and hope to see you again!

The Roadrunner Team

RB
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Ron B.
Nevada City, CA
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2025
verified customerVerified Customer
1
Don't take your diesel engine to these folks!
Brian, you're a nice guy, but you make my point. If you weren't comfortable with removing an injector nozzle and replacing it, you should have quit right then. Instead, you suggested replacing the head. You are correct, your shop is an OEM parts changer.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2025
0
Don't take your diesel engine to these folks!
I had a smog test done several months earlier, nice guys. An injector went out on my Ford 6.0, and I had it towed to Roadrunner to support a local business. I told them my #3 cylinder had a sleeve in the injector slot. They talked to me about pulling the sleeve, and I told them NO, the ring in the head had a crack, and the sleeve circumvented it. They tried to place a stock injector in, and I told them the nozzle had to be changed, and told them the website to find the sleeve and repair part (they had never heard of this repair besides claiming to be 6.0 experts). They installed the new injector, and it still missed once it got warm. They told me the head must be cracked, and I said, " Stop!" I had to pay almost $2,700, then sent it to West Sac, where it had been repaired before. It took two hours for that shop to determine the trouble. THE INJECTOR NOZZLE HAD NOT BEEN FULLY TIGHTENED (snapped into place)! When I returned, I told them their response was, "I wish that had been in the instructions." I commented, "So it cost me $2,700 to teach you a new type of repair system and properly install a nozzle." The response was, "I guess so". NO JOKE!
Brian H. from Roadrunner Automotive responded on 08/20/2025 04:33 PM

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. At Roadrunner Automotive, we are used to repairing vehicles according to OE (original equipment) specifications. In your case, your engine had aftermarket modifications that we were unfamiliar with, and we did let you know about this upfront.

We also found that your vehicle required a fuel pump replacement, which we completed. Our goal was to get your truck running again, but since the repair involved non-standard parts, there were additional challenges that fell outside of normal OE procedures.

We understand how frustrating this was for you, and we’ll use your experience as a reminder to continue improving how we communicate when a repair involves custom or aftermarket modifications. Thank you for giving us the opportunity to work on your vehicle and for supporting a local business.

The Roadrunner Team

RR
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Russ R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2025
verified customerVerified Customer
10
Keep it running 😎
My 2007 Toyota PU is still kickin, thanks to this crew. @ over 225k. I thought of getting a new one, but the cost and California reg /insurance it’s a lot cheaper to put a few $…….to keep it running great.
Thanks !
Brian H. from Roadrunner Automotive responded on 08/18/2025 08:32 AM

225k and still kickin’! 😎 Thanks for trusting us to keep your Toyota rolling strong, here’s to many more miles!

The Roadrunner Team

LD
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Linda D.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Smog check
The service was quick and pleasant!
Brian H. from Roadrunner Automotive responded on 08/13/2025 08:04 AM

Thanks for your review! We’re glad your smog check was quick and pleasant, hope to see you again!

The Roadrunner Team

TM
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Teresa M.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Smog
I have been going to Roadrunner Automotive for 2 years now in Grassvalley and have been pleased with the efficiency and quality of work done here. Brian, the owner has always been courteous and friendly. Pleased about not waiting long to get my car smogged.
Thanks again Brian . I will be recommending roadrunner to my friends and family.
Brian H. from Roadrunner Automotive responded on 08/06/2025 07:58 AM

Hi Teresa,

Thank you so much for the kind words! It's fantastic to hear that you're consistently pleased with our service and the efficiency of our work. We're happy we could get your Toyota RAV4 smogged so quickly.

It's been a pleasure serving you for the past two years, and we truly appreciate you recommending Roadrunner Automotive to your friends and family. Your support means a lot to us!

We look forward to seeing you again.

The Roadrunner Team

Verified Customer
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Love the new location!
Roadrunner Automotive continues to impress! The technician and service advisor were incredibly friendly and knowledgeable. I really appreciated how they took the time to break everything down clearly, prioritize what needed to be done, and help plan for future maintenance. The new location looks fantastic clean, modern, and welcoming. Looking forward to many more years of great service!
Brian H. from Roadrunner Automotive responded on 07/28/2025 08:47 AM

Thank you so much for the kind words and continued support! We're thrilled you're enjoying the new location, and it’s great to hear our team made a positive impression. We look forward to many more years of taking care of your vehicle!

The Roadrunner Team

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