My 15 Equinox quit coming off 696 ramp. I called AAA and they sent 696 Towing. I ask to be towed home. Driver says let me tow it to my shop at 696 & Gratiot. Get an estimate. Widowed woman alone, I agreed. Manager at time was Travis. He said engine blown and common in these engines. 5K and had a new (refurbished) engine in 2 days. My son looked it over. Travis told us 6 mo warranty. Was happy. Over next few months had nothing but problems. Travis always said it was fixed. 3 weeks before warranty expired engine blew. So, I was assured another (2nd) engine was put in. Stalled pulling out of their driveway. Brought it back and now they said I need to pay for a new catalytic converter. My son ran diagnosics and told them no. Just put in another engine. Travis ghosted now. My car is still sitting there after 3 days. Manager Jim ignored me when I came in to ask why. I have video. He was nasty and rude including language. Very unprofessional. Lied again today when I ask about getting my car in. I must say the bays and parking lot was full. Customers in there with returns and complaints. Same as me. Looking like I will have to file a formal complaint against these guys. NEVER LET 696 TOWING TAKE YOU THERE.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
