Round Rock Hyundai is located just off of Interstate 35 in Round Rock, TX. Our Service Center is fully equipped to handle all of your vehicle repair and maintenance needs. Come see us today, you'll be glad you did! Round Rock Hyundai is located just off of Interstate 35 in Round Rock, TX. Our Service Center is fully equipped to handle all of your vehicle repair and maintenance needs. Come see us today, you'll be glad you did!
I am writing to express my frustration and disappointment with the service I received at Round Rock Hyundai. As a loyal Hyundai customer who has purchased three Palisades, I was shocked by the pitiful service and lack of professionalism displayed by this dealership.
On September 9th, I dropped off my brand-new Palisade at 7 AM for an appointment scheduled over a month in advance to address a noise issue in the cabin. I was told by Joe that the vehicle would be ready by September 11th, and that there were no loaner cars available, which was inconvenient but understandable. However, what followed was unacceptable.
There were no updates from the service department at all. When I reached out on September 11th, I learned that they had not even looked at the vehicle. This was confirmed by the tracker I have on the car, which indicated it hadn’t been moved for two full days. Despite leaving texts and voicemails, we received no response until 45 minutes before closing, when I received a text stating the car was not done. I then called to understand why no one had looked at my car for two days, only to receive weak excuses before Joe hung up on me.
I called back and asked for a manager, who also provided dismissive excuses. She explained that since Round Rock Hyundai is independently owned, they operate by their own policies, including not having to provide loaner cars and that a scheduled appointment is essentially just a “suggested” time. This is completely absurd—why should customers wait over a month for a service appointment if it holds no value?
This level of service is, without question, the worst I have ever experienced. A minor issue like a cabin rattle does not justify keeping a customer’s vehicle untouched for two days after scheduling an appointment so far in advance. This ordeal has made me reconsider whether I want to continue owning Hyundai vehicles at all, despite my prior positive experiences with the brand.
I am deeply disappointed and frustrated, especially considering that I drove over 60 miles to purchase this vehicle because the pricing at Round Rock Hyundai was $7,000 more than other dealers. My daughter, who recently purchased a 2024 Santa Fe from Round Rock Hyundai, similarly paid $5,000 more just to avoid a longer trip. It is evident that this dealership is overcharging customers and delivering extremely poor service, tarnishing Hyundai’s reputation in the process.
I hope you will take this matter seriously and address the lack of service standards at Round Rock Hyundai. I would appreciate a response outlining what actions Hyundai will take to ensure that future customers are not subjected to this type of experience.