business image

Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,382 Reviews)
94

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,382 Reviews)

RA
ROSA A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2026
verified customerVerified Customer
10
Forever grateful
I can’t express how grateful I am for this shop. When our car suddenly started wobbling on the way to a doctor’s appointment—far from home—I was terrified. We had no idea what was wrong, and the first place we stopped couldn’t help us. They sent us here, and thank goodness they did.

From the moment I walked in, the entire team treated us with such kindness and urgency. Kerrie, especially, was a blessing. She listened to me, understood how stressful the situation was, and made me feel genuinely cared for during a moment when I felt completely overwhelmed.

They discovered that everything on the right front tire had come loose. Hearing them say they were surprised we even made it there shook me. The tire was literally about to fall off. But they jumped into action, tightened everything, and made the car safe enough for us to get home. They didn’t take advantage of our situation, didn’t overcharge us, and got us in faster than I ever expected.

What could have been a nightmare turned into a moment of relief because of them. I’m so deeply thankful for their compassion and their skill. I highly recommend this place.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/28/2026 09:38 AM

We deeply appreciate your positive feedback regarding your experience with us. It’s rewarding to know that our team provided the care and support you needed during such a stressful moment. 🌟 We strive to create a comfortable environment and are glad to hear that Kerrie, along with the rest of our team, could help address your concerns effectively and promptly. Your safety is our top priority, and we're pleased that we could get your Yukon XL back on the road securely. Thank you for recommending our shop; it means a lot to us. Your trust in our service is invaluable!

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