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Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,444 Reviews)
94

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,444 Reviews)

DY
gravatar
DON & TERI Y.
Chesterfield, VA
Ram Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2026
verified customerVerified Customer
10
Truck repairs
First of all, I love Hendricks. Been going for years and will continue to do so. I feel they are fair and honest.
Unfortunately this time I was a little disappointed. We took an older truck for inspection. The work it ended up needing was more than the value of the truck. We decided not to proceed. Unfortunately the oil change had already been done before the inspection I guess so we ended up paying almost 130$ for a truck that will now be unusable.
That was a little disheartening!
I will be back because in all our years of going there, they have been great. I miss Roy😊
The Staff from Roy Hendrick's Muffler & Automotive responded on 09/10/2026 09:33 AM

We appreciate your long-standing loyalty to Roy Hendrick's Muffler & Automotive and your trust in our services over the years. It is indeed unfortunate to hear about your recent experience regarding the inspection of your older truck. We understand that the situation was disheartening, especially given the costs involved.Your feedback is important to us, and we aim to provide clarity and honesty in all aspects of our service. We are glad to hear that you will continue to choose us for your automotive needs, and we will strive to ensure that future visits are more satisfactory. Your sentiments about missing Roy are shared by many, and his legacy continues to guide our focus on delivering quality service. Thank you for your ongoing support! 😊

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