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Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,453 Reviews)
94

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,453 Reviews)

JN
gravatar
John N.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2026
10
What Customer Service is About
The customer service is amazing. Rusty worked with me and made sure that my car was running right. The respect he showed me and his flexibility regarding fixing an issue that was consistently inconsistent was nothing short of amazing.
Melissa was also a huge help as she dropped me off and then picked me up the next day so I could get my car.
And they HONORED THE WARRANTY.
This is how you treat a customer and I am beyond grateful for their patience and commitment to fixing my car.
Obviously, I am a customer for life.
The Staff from Roy Hendrick's Muffler & Automotive responded on 09/29/2026 09:33 AM

We sincerely appreciate your constructive feedback regarding your experience at Roy Hendrick's Muffler & Automotive. It is gratifying to learn that you received exemplary service from both Rusty and Melissa. Our team is dedicated to addressing our customers' needs and ensuring that their vehicles are serviced effectively. Your acknowledgment of the commitment to honoring warranties and providing flexible solutions means a great deal to us. We aim to foster customer relationships built on respect and trust. Thank you for choosing us; your loyalty is valued immensely. 🚗✨

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