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RSW Auto - Kinnelon

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(101 Reviews)
88
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. Understanding your goals is their main priority, and thus allows our team of technicians to go above and beyond to always exceed your expectations. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(862) 305-8862

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1167 New Jersey 23 Kinnelon, NJ 07405
RSW Auto - Kinnelon's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(101 Reviews)

Verified Customer
Montville, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Outstanding customer experience
Great experience from initial discussion to completion of the work. Highly recommend.
Matthew L. from RSW Auto - Kinnelon responded on 07/30/2025 09:33 AM

We appreciate you taking the time to share your experience. It sounds like our team nailed it from start to finish, which is always the goal. We’re delighted to have earned your recommendation; it truly means a lot! If there’s ever anything else you need, don’t hesitate to reach out.


Verified Customer
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Efficient
I have a 2013 Lexus hybrid and needed a water pump and many other things done as I hadn't put any money into the car. It took care of. All the problems in the turnaround time was very fast within 24 hours... Very professional and I was very satisfied
Matthew L. from RSW Auto - Kinnelon responded on 07/26/2025 09:34 AM

We appreciate you taking the time to share your experience! It sounds like your Lexus was in desperate need of a little TLC, and we’re glad we could provide the care it needed without causing you to wait an eternity. Our team loves making problems disappear faster than you could say "water pump," and it's great to hear that you were satisfied with the service. Your Lexus can now get back on the road, ready to take you on more adventures!


PS
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Patrick S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Fantastic Service
Thorough help and took time to address concerns and fixed parts on warranty. Honest and reliable company.
Matthew L. from RSW Auto - Kinnelon responded on 07/26/2025 09:34 AM

It's great to hear that you had such a positive experience with us! We always aim to treat our customers like family, which means listening, addressing concerns, and ensuring everything is working like a charm. After all, nothing is worse than a car that acts like it’s auditioning for a drama. Your trust in our honesty and reliability truly means a lot to us!


JK
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Jonathan K.
Wayne, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
AMAZING Experience - Found a great new place for my Land Rover
Bought a CPO Land Rover that after the warranty expired needed a local repair shop. RSW is wonderful place to take your car or truck - professional, knowledgeable, experienced, courteous in a clean shop environment.

They diagnosed the vehicle perfectly. They made an after-hours pick-up super convenient.

It is a pleasure to work with the team at RSW Automotive.
Matthew L. from RSW Auto - Kinnelon responded on 07/25/2025 09:33 AM

We're glad to hear you had such a great experience with our team! It sounds like your CPO Land Rover found just the right place to get the care it needed after the warranty was up. It’s always our goal to provide a clean and professional atmosphere, and we’re pleased that our knowledgeable staff left a positive impression on you. After-hours pickup? Consider it our way of making life a little less complicated for our customers. We appreciate your trust in us and look forward to keeping your vehicle in top shape.


Verified Customer
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Oil change and other issues
Excellent. I came in for an oil change tech Luis Z. Noticed some other major issues, Imran manager reviewed same with me, had all the major issues fixed while I was there. Great service. Tech Luis Zuniga repaired my car
Matthew L. from RSW Auto - Kinnelon responded on 07/19/2025 09:34 AM

It’s fantastic to hear about your experience! Luis Zuniga is definitely one of our stars, and it sounds like he and Imran were on top of their game. I’m glad we could catch those major issues before they decided to throw a party under your hood. We appreciate you taking the time to share your experience and trusting us with your car. Safe travels on your road ahead!


SP
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Susan P.
West Milford, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Customer service top notch!
I received excellent customer service from all people I had to deal with at this garage. I had an insurance policy to cover a tire replacement and was a first time customer. From beginning to end everyone helped me and my situation as I was a long time client ! First rate
Matthew L. from RSW Auto - Kinnelon responded on 07/19/2025 09:34 AM

It's wonderful to hear that your first visit was as smooth as a freshly paved road. Excellent customer service is our top priority, and it sounds like our team hit all the right notes for you. We appreciate you allowing us to share in your tire replacement journey, and we're glad we could make it a memorable experience. Here’s to many more adventures (and tires) in the future!


RT
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Rick T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Brakes
Work completed as promised
Matthew L. from RSW Auto - Kinnelon responded on 07/05/2025 09:33 AM

We appreciate your positive feedback! It’s always our goal to make sure we deliver on what we promise. We might not be magicians, but we’re pretty good at keeping our word! If you ever need anything else, just give us a shout.


SR
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Sal R.
Pompton Lakes, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
excellent
excellent
Matthew L. from RSW Auto - Kinnelon responded on 06/18/2025 09:32 AM

We appreciate your concise feedback! It's great to hear you found our services excellent. If there’s anything specific you loved, feel free to share—otherwise, we’ll just take that as you being too overwhelmed by our awesomeness to elaborate. We're here when you need us!


HS
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Heidi S.
Cresskill, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Super Helpful!
I used RSW for 2 minor repairs recently.
I was extremely pleased that the technicians got to it quickly and fixed everything for a reasonable price!
Matthew L. from RSW Auto - Kinnelon responded on 06/18/2025 09:32 AM

We greatly appreciate your feedback! It sounds like our technicians were on their game, tackling those repairs faster than a speeding ticket. We aim to provide quality service without breaking the bank, so it's wonderful to hear you found both speed and affordability with us. If you ever find yourself in need of future repairs, we're here and ready to help!


JN
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Justin N.
Bloomingdale, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Worth your money
Multiple issues with my car problem after problem. Fixed every problem that was dealt with. Looked everything thoroughly and consulted me with what was wrong and how to fix. No half ass or short cuts. All done the right way and informed you what you actually should get done and not the unnecessary stuff at the time. Best experience with any local mechanic shop ive come across
Matthew L. from RSW Auto - Kinnelon responded on 06/13/2025 09:34 AM

We're glad to hear that your experience with us was top-notch! Tackling multiple car issues can feel like a never-ending game of whack-a-mole, but it sounds like we hit all the right moles this time. We're all about doing things the right way – no shortcuts here, just a good ol' thorough inspection and honest advice. It's great to know you found our approach refreshing. Here's to a smoother ride ahead and fewer problems down the road!


Verified Customer
Kinnelon, NJ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2025
verified customerVerified Customer
8
efficient and prompt work
Brake sevice is done quickly with good quality, although costly then expected. The reception staff interact with customers nicely and meticulously.
Matthew L. from RSW Auto - Kinnelon responded on 06/03/2025 09:32 AM

We're glad to hear that you appreciated the quick and quality brake service, and it’s great to know that our reception staff made a positive impression with their meticulous approach. We understand that pricing can sometimes catch you off guard; we're always striving to offer the best service. If you ever have any further feedback on how we can improve your experience, we're all ears. Safe driving out there!


SV
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Sharon V.
Ringwood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
9
Thanks.
I don’t really trust my car to anyone else.
Matthew L. from RSW Auto - Kinnelon responded on 06/01/2025 09:32 AM

It's great to hear that you've found a reliable spot to take care of your car! Trust is everything in the auto world, and we’re glad that you're comfortable putting your wheels in our hands. Rest assured, we’ll keep your car running like it just rolled off the showroom floor. Here’s to many more miles of worry-free driving!


JM
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Fast and courteous service
I had 2 issues with my jeep and brought it to them for service. They listened to and understood my concerns, and found a reasonable solution. Came in on the budget agreed upon and had the jeep back the very next day. I was happy with my experience and would go again. Thanks!
Matthew L. from RSW Auto - Kinnelon responded on 05/30/2025 09:32 AM

It's fantastic to hear about your positive experience! It sounds like a classic case of teamwork making the dream work, especially when it comes to your Jeep. We’re glad our team could tune in to your concerns and provide a solution that didn’t break the bank. And fast service? That’s just how we roll! We appreciate your trust in us and look forward to being here for your next adventure – Jeep style or not.


CK
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Corrine K.
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Efficient and Professional
I had a brake problem and was taken in immediately, given a detailed and photographic overhaul of all elements of my vehicle. All problems identified within an hour and car returned to me all items repaired in 24 hours. Outstanding.
Matthew L. from RSW Auto - Kinnelon responded on 05/19/2025 09:33 AM

We appreciate you sharing your experience with us! It sounds like our team was able to swing into action faster than a superhero in a tight spot. We're glad we could address your brake issue promptly and provide a thorough rundown of your car's condition. If every repair could be as quick as a snack break, we'd be all set for Olympic-level service. If you need anything else in the future, feel free to reach out!


SK
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Sam K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Truthfully addressed suspension concerns.
Truthfully addressed concerns and pointed out that tires were approaching end of life.
Craig W. from RSW Auto - Kinnelon responded on 05/06/2025 09:42 AM

We appreciate you taking the time to share your experience with us. It's always our priority to speak the truth, even if it sometimes feels like we're delivering the automotive version of "you need a nap." We're glad you found our service helpful in identifying the condition of your tires. After all, nobody wants to be caught on the road with tired tires, right? If you need anything else or have more questions, we're here for you.


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