The service center at Sid Dillon Hyundai is staffed with expert technicians who provide the best in Hyundai repair and maintenance. The service center at Sid Dillon Hyundai is staffed with expert technicians who provide the best in Hyundai repair and maintenance.
This is where issues began. I had the same issue with brakes/rotors. Clearly the brembo brake package is just for looks because the rotors they use warp under heavy braking heat. I was told at one point this was normal. The passenger sun shade was broken at vehicle pickup. The heater coil is going bad i can assume, because if you sit at idle for too long, the heat turns cold, and only warms up again if you rev the engine. The same bluetooth issue happened occasionally also. Then a check engine light turned on a few weeks ago and the car refused to go into any drive modes, and would shift immediately (as soon as possible) meaning it was constantly bogged down under rev'd. I took it into the service department, and they stated it was an issue with a thermostat. So they ordered a new one and i dropped the car off for service. They called me the end of that day to tell me they ordered the wrong part (what were they doing all day if they had the wrong part?). So i had to go get my car again, and then go back to drop it off again at a later date. frustrating, but i guess mistakes happen. They claim the part was going to be overnighted, but it ends up being 4 more days while the car is practically undriveable. They were nice enough to send someone to get the car so i didnt have to drop it off myself, and that issue was fixed.
This is where my 1 star review comes from. Due to a minor accident, some parts needed to be ordered and the bumper needed some scrapes fixed. I brought the car in for them to review the damage, then called a few days later to have them order the parts, and we scheduled the repairs for a week after that. The estimated time for repairs was 8 days. I did everything possible to limit the amount of time i wouldn't have my vehicle. 8 days after dropping off the car, nobody had called me to give me an update, so i assumed my vehicle was done. It was not. In fact, it was going to take another week, because they ordered the wrong parts, again. Why hadn't anyone called me? They clearly didn't care, because when i asked for the manager to call me, he did everything in his power to let me know he didn't give a crap besides outright saying it. "ill put it in my notes" was the phrase he used repeatedly. So, frustrated, i waited another week. Did anyone call me to give me an update again? No. I called again and was told it would be another 4 days because they were still waiting on parts. I thought i had called well ahead of even dropping the car off to have them order parts, to avoid this speciically? Nobody called me, nobody sent any updates, nobody kept me in the loop. In total my car was gone for 18 days. Its difficult to adjust to issues like this when you dont find out til the last minute you wont have a vehicle. Their service is lacking, they clearly dont care about even the basics of customer service and frankly, i would advise anyone against using them for leases or repairs.