Located in Torrance, CA, South Bay Hyundai is staffed with expert technicians who provide Hyundai repair and maintenance services.
Call us to schedule an appointment today! We are convenient to Long Beach, El Segundo, Palos Verdes, and the beach cities!
Located in Torrance, CA, South Bay Hyundai is staffed with expert technicians who provide Hyundai repair and maintenance services.
Call us to schedule an appointment today! We are convenient to Long Beach, El Segundo, Palos Verdes, and the beach cities!
Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered.
I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied.
The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem.
The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture.
I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department.
Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations.
Avoid this dealership if you value your time, money, and being treated with basic decency.
For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point