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Stew Hansen Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,720 Reviews)
61

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
334
Total ReScores
4.9
ReScore Average
61
Net Promoter Score ®

Business Details

About

Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable. Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(515) 253-3039

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
3614 82nd street 3614 82nd street urbandale, IA 50322
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,720 Reviews)

MC
gravatar
Mike C.
Urbandale, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/27/2026
0
Category: Service
Extremely Disappointing Experience
I am very disappointed with both the customer service and the quality of work performed on my vehicle. After multiple visits, my car still has not been properly repaired. There has been no follow-up from management, and communication from service advisors has been poor, unprofessional, and inconsistent.

The technicians repeatedly failed to resolve the issue, and it feels like diagnoses rely more on computers than actual mechanical expertise. My vehicle continues to have the same problems after multiple service attempts.

Even worse, my car was returned in poor condition, raising serious concerns about how customer property is treated. This dealership shows a clear lack of care, accountability, and professionalism.

If you care about your vehicle and your time, I strongly recommend taking your business elsewhere.

Just ask JR Rowen, and Steve Amos who are activist for bad customer service.
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