business image

Tom's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(156 Reviews)
85

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating
The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating people with the respect they deserve. Twenty years down the road, Tom's Automotive is known in the Fitchburg area for doing just that. We deliver quality work at an affordable price, as well as fast turnaround times. All our customers are treated with dignity and respect, and we maintain a clean and neat facility.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(978) 343-8667

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
25 Summit St Fitchburg, MA 01420
Tom's Automotive 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(156 Reviews)

MF
MIKE F.
Lunenburg, MA
Volkswagen TIGUAN SE/SEL 4MOTION
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2026
verified customerVerified Customer
10
Different ownership, same level of service
I recently brought my wife's SUV here for an air conditioning repair. We had initially brought it to the dealership (closer) and got a quote for almost 2k. I have used Tom's for over 20 years but was a little hesitant after finding out ownership had changed. Turns out, new ownership has maintained the standards originally set by Tom and I couldnt be happier- they completed the repair in a few hours on a scheduled day, saved us over $1300 vs the dealership quote, and we couldn't be happier with the whole experience. As long as the current service level stays at the exceptional level set by Tom, they will continue to have a life long customer here!
The Team A. from Tom's Automotive responded on 07/27/2026 04:48 AM

It's fantastic to hear that your experience was excellent! We appreciate your loyalty over the years and are glad to have earned your trust again. Saving a solid chunk of change on repairs while keeping your cool—literally—is what we aim for! We'll keep our fingers crossed that our service levels remain exceptional enough to keep you around for the next two decades. Enjoy that refreshed air conditioning!

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